Rusnak/Pasadena Audi - Service Center

Excellent! Henry Perez from the service dept was so professional and helpful. Excellent service! Work performed was well done. Car returned promptly and immacul Henry Perez from the service dept was so professional and helpful. Excellent service! Work performed was well done. Car returned promptly and immaculate. Rusnak always comes through!. More

5K service of 2015 Q5 Asked and received a review of the services performed for 5K. Our family currently owns 3 varieties of Audi vehicles all purchased and services at Rus Asked and received a review of the services performed for 5K. Our family currently owns 3 varieties of Audi vehicles all purchased and services at Rusnak: '07 A4 2.0 wagon, '14 S5 coupe and '15 Q5. Requested a specific past service record of A4 and received it in a timely fashion. More

Excellent customer service! New Audi owner with high expectations coming from Ruznak Jaguar experience. Very impressed with customer service, Johnny was very helpful and knowledg New Audi owner with high expectations coming from Ruznak Jaguar experience. Very impressed with customer service, Johnny was very helpful and knowledgable! Ruznak is always the right choice for excellent service in luxury vehicles. Christopher was very knowledgable about Audi! He worked with me on price and was very accommodating! Easiest car purchase! More

The first service encounter was professional in every regard I was greeted promptly for my appointment. I was provided with a similar car for the period of service. A buzzing sound I had noticed was researched, I was greeted promptly for my appointment. I was provided with a similar car for the period of service. A buzzing sound I had noticed was researched, then solved, with my being able to return the loaned car next day for my car. I was again greeted promptly and the return done expeditiously. All in all, professional in every regard. More

Made it Easy Rusnak Audi got me in and out very quickly and did exactly what they said they would do. No complaints. However, while the loaner car was convenient Rusnak Audi got me in and out very quickly and did exactly what they said they would do. No complaints. However, while the loaner car was convenient and I am grateful it being offered, my experience with car provided by Enterprise Rent a Car was not good. The car had an ignition switch that would not easily turn over (cost me a lost of time and stress). Also a cracked windshield. More

Go Johnny Go Johnny Boria was fantastic! My only criticism of the maintenance is that when they gave me my car I drove to work and the engine hood was open. I Johnny Boria was fantastic! My only criticism of the maintenance is that when they gave me my car I drove to work and the engine hood was open. I had to drive back to the dealership as I couldn't find the defining icon in my book. Quite an inconvenience. More

Service and Detailing My Audi S5 was due for its regular service interval and I wanted to have it detailed. My service adviser was able to discount the detailing and, even My Audi S5 was due for its regular service interval and I wanted to have it detailed. My service adviser was able to discount the detailing and, even with this additional 5 hour job to do, was still able to get the car back to me in time to make my afternoon appointment. Excellent work. Thanks More

Henry Perez was great to deal with in the Audi Service Cente Very professional..makes it a pleasure to get your car serviced,McCarthy was done on time, I received a longer vehicle, and any questions I had were a Very professional..makes it a pleasure to get your car serviced,McCarthy was done on time, I received a longer vehicle, and any questions I had were answered. More

Excellent Service I always call Johnny to make an appointment, and he always makes me feel like I am his only customer. He is a warm, really lovely family man. And, I I always call Johnny to make an appointment, and he always makes me feel like I am his only customer. He is a warm, really lovely family man. And, I am very glad you have your own loaners now; when I had to go through Enterprise the cars were usually pretty awful, and reflected poorly on the Rusnak experience. More