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430 Reviews of Rusnak/Pasadena Audi - Service Center
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January 17, 2016
Excellent Service -- A Team That Pays Attention I'm not a number at Rusnak, I'm a customer with a car that the team knows and remembers. My service representative, Vince Stamegna, remembers every s I'm not a number at Rusnak, I'm a customer with a car that the team knows and remembers. My service representative, Vince Stamegna, remembers every service I've had since I purchased my CPO Audi Q5 two years ago. And while I deal with Vince directly, other service advisors are standing by to offer assistance too. It might be possible to save a little money at an independent shop, but I'm not sure the value translates. I have a confidence that the Rusnak team understands Audis, and will be attentive to issues that arise, and can also anticipate problems too. Prior to owning my Audi, I would venture to independents. Not anymore. The service is smart, they go the extra mile in every possible way, I trust their work, and they always deliver on time. Finally, it's nice to know that the Service Advisor truly understands how these cars work. Vince not only answers questions, but he makes sure that I understand what is being done and why. The dealership is picky about its employees, and I'm picky about who works on my car. Sincerely, Happy Customer More
by AudiDan
Employees Worked With
Vincent Stamegna
January 16, 2016
Johnny Time Johnny is simply the best! His attention to detail and customer service is top tier. His communication is prompt...always! I have been a Rusnak Audi Johnny is simply the best! His attention to detail and customer service is top tier. His communication is prompt...always! I have been a Rusnak Audi customer for 16 years More
by Rick
Employees Worked With
Johnny Borja
January 16, 2016
Quick and Easy I dropped my car off at 7:30 for a 45K mile service and it was done well before noon. I was very relieved as I needed to be at an appointment later in I dropped my car off at 7:30 for a 45K mile service and it was done well before noon. I was very relieved as I needed to be at an appointment later in the afternoon. Johnny assured me that the car would be ready and he delivered. All of the staff were very helpful and courteous. More
by Happy Audi Owner
Employees Worked With
Johnny Borja
January 15, 2016
Audi Service Department excels Out of the six dealerships I have taken vehicles to in the past 15 years, I have been most impressed by Rusnak Audi service. Others are good. Rusnak Out of the six dealerships I have taken vehicles to in the past 15 years, I have been most impressed by Rusnak Audi service. Others are good. Rusnak, in my 3 years of being a customer, excels. I have one service specialist I work with, (Vince S.) and when I have needed a loaner, Paul has assisted me. Both of these Rusnak representatives are excellent customer advocates, making sure everything is taken care of as well as being prompt and concerned. I would recommend to anyone looking for Audi service to visit Rusnak. They provide no-cost loaners, all very nice vehicles. They schedule appointments so you don't have to wait, which I never have had to. And if you just prefer a ride, they have door to door service. Overall a very good experience. More
by carlo
Employees Worked With
Paul (Car Loan Specialist), Vincent Stamegna
January 07, 2016
Excellent Service Experience I came in because of an engine warning light. I was able to get an appointment effortlessly and got processed in very quickly. The problem was a gas I came in because of an engine warning light. I was able to get an appointment effortlessly and got processed in very quickly. The problem was a gas vapor filter. They not only fixed than but gave the car a once over and toped off fluids, even though it had been less than 5K miles since the last service. No charge to me (I have the pre-paid svc plan along with my lease). Got a ride to work too. More
by A4 Fan
Employees Worked With
Johnny Borja
January 06, 2016
So/So Great location...not good listeners...Called to change my apt...they agreed...yet the email gave the old time and when I called to change again, they Great location...not good listeners...Called to change my apt...they agreed...yet the email gave the old time and when I called to change again, they still had me at the old time. Arrived early...no one welcomed me outside nor made it easy for me to park...then, I had to wait for a service person assigned to me...who I'd never met nor knew about. Waited in nice, clean, lighted room with adequate coffee and a few remaining "normal" muffins. Car was ready on time and the departure/paperwork handled nicely. Just felt it wasn't a true Audi experience...other dealerships in other parts of the country more "in tune" with the Audi brand. Also, on 2-3 different occasions staff spoke Spanish to each other in front of me...seemed rude. More
by Old guy from Pasadena
Employees Worked With
Egan Kwan
December 22, 2015
Still waiting for the fix Nice job, but a couple of problems: there was no one to greet me when I parked the car for service, and it took about ten minutes for someone to be a Nice job, but a couple of problems: there was no one to greet me when I parked the car for service, and it took about ten minutes for someone to be able to help me. It seemed like an understaffing problem. Second, my wife mentioned to two people that there was a broken part on the driver's side visor that needed to be fixed. It wasn't fixed and no one followed up on the problem. It needs to be fixed. More
by goaudi
Employees Worked With
Vince, not sure of the last name.
December 22, 2015
Johny Borja - Exceptional Johny Borja exemplifies exceptional service and elevates Rusnak/Pasadena Audi above all the rest. He was recommended by friends/family, to which every Johny Borja exemplifies exceptional service and elevates Rusnak/Pasadena Audi above all the rest. He was recommended by friends/family, to which every experience with Johny has exceeded all expectations a customer could reasonably define as normal or expected. More
by jmorrill36
Employees Worked With
Johnny Borja
December 20, 2015
Service the way it should be! It's my first Audi and I must say, I'm more in love with the service then anything else....Love the car of course, what's not to love.... I went to It's my first Audi and I must say, I'm more in love with the service then anything else....Love the car of course, what's not to love.... I went to the one in BH a few months ago and hated my experience. I drive up to Pasadena simply because the service is what you expect it to be as a client paying premium dollars for a premium car. Love it, that simple! Happy Holiday to you all. More
by Laitre
Employees Worked With
Johnny Borja
December 19, 2015
Excellent follow up and service . Everything was dine timely, with courtesy. Strongly recommend this person for raise. I hope to keep the same relationship and high expectations with . Everything was dine timely, with courtesy. Strongly recommend this person for raise. I hope to keep the same relationship and high expectations with tge dealership in the future. More
by Igmta
Employees Worked With
Johnny Borja
