Rusnak/Pasadena Audi - Service Center

Johnny Time Johnny is simply the best! His attention to detail and customer service is top tier. His communication is prompt...always! I have been a Rusnak Audi Johnny is simply the best! His attention to detail and customer service is top tier. His communication is prompt...always! I have been a Rusnak Audi customer for 16 years More

Quick and Easy I dropped my car off at 7:30 for a 45K mile service and it was done well before noon. I was very relieved as I needed to be at an appointment later in I dropped my car off at 7:30 for a 45K mile service and it was done well before noon. I was very relieved as I needed to be at an appointment later in the afternoon. Johnny assured me that the car would be ready and he delivered. All of the staff were very helpful and courteous. More

Audi Service Department excels Out of the six dealerships I have taken vehicles to in the past 15 years, I have been most impressed by Rusnak Audi service. Others are good. Rusnak Out of the six dealerships I have taken vehicles to in the past 15 years, I have been most impressed by Rusnak Audi service. Others are good. Rusnak, in my 3 years of being a customer, excels. I have one service specialist I work with, (Vince S.) and when I have needed a loaner, Paul has assisted me. Both of these Rusnak representatives are excellent customer advocates, making sure everything is taken care of as well as being prompt and concerned. I would recommend to anyone looking for Audi service to visit Rusnak. They provide no-cost loaners, all very nice vehicles. They schedule appointments so you don't have to wait, which I never have had to. And if you just prefer a ride, they have door to door service. Overall a very good experience. More

Excellent Service Experience I came in because of an engine warning light. I was able to get an appointment effortlessly and got processed in very quickly. The problem was a gas I came in because of an engine warning light. I was able to get an appointment effortlessly and got processed in very quickly. The problem was a gas vapor filter. They not only fixed than but gave the car a once over and toped off fluids, even though it had been less than 5K miles since the last service. No charge to me (I have the pre-paid svc plan along with my lease). Got a ride to work too. More

Johny Borja - Exceptional Johny Borja exemplifies exceptional service and elevates Rusnak/Pasadena Audi above all the rest. He was recommended by friends/family, to which every Johny Borja exemplifies exceptional service and elevates Rusnak/Pasadena Audi above all the rest. He was recommended by friends/family, to which every experience with Johny has exceeded all expectations a customer could reasonably define as normal or expected. More

Service the way it should be! It's my first Audi and I must say, I'm more in love with the service then anything else....Love the car of course, what's not to love.... I went to It's my first Audi and I must say, I'm more in love with the service then anything else....Love the car of course, what's not to love.... I went to the one in BH a few months ago and hated my experience. I drive up to Pasadena simply because the service is what you expect it to be as a client paying premium dollars for a premium car. Love it, that simple! Happy Holiday to you all. More

Excellent follow up and service . Everything was dine timely, with courtesy. Strongly recommend this person for raise. I hope to keep the same relationship and high expectations with . Everything was dine timely, with courtesy. Strongly recommend this person for raise. I hope to keep the same relationship and high expectations with tge dealership in the future. More

Amazing Service I can never write enough good things about Johnny Borja. Rusnak as a whole is probably one of the only dealer groups that understand the individual n I can never write enough good things about Johnny Borja. Rusnak as a whole is probably one of the only dealer groups that understand the individual needs of each brand they carry. Every visit has been a great experience and the experience gets even better when you sit with Johnny Borja. What a delightful and kind human being. He leaves such an impression that no matter where you are, you still go back to him. As far as the service itself and the dealership, outstanding. I have never had any issues or concerns with Rusnak. Your reputation for having the highest standards in the industry is well deserved. Thank you again for your continued dedication to customer service. More