Rusnak/Pasadena Audi - Service Center

Easy in, easy out Took my new Q3 in for its first service. Scheduling the appointment was quick and easy. Showed up in the morning and they set me up in a loaner and I Took my new Q3 in for its first service. Scheduling the appointment was quick and easy. Showed up in the morning and they set me up in a loaner and I was on my way to work in less than 10 minutes. When I returned the car was ready and waiting with all work delineated on the paperwork and verbally explained. Egan was a pleasure to deal with. Happy to get service at Rusnak Audi More

Excellent customer service Johnny Borja is my service advisor. He really cares about his clients and sees that their needs are met. He is friendly and efficient, and never lets Johnny Borja is my service advisor. He really cares about his clients and sees that their needs are met. He is friendly and efficient, and never lets me down. More

Great Customer Service Purchased an Audi A6 from pacific Audi which after 8 days was leaking coolant and had a cracked water tank. I called Rusnak Audi and was taken care fr Purchased an Audi A6 from pacific Audi which after 8 days was leaking coolant and had a cracked water tank. I called Rusnak Audi and was taken care from the moment I opened my door to discovering the my recently purchased car (not from Rusnak) needed maintenance much can sooner than expected to providing me a rental within an hour after that. Egan and his coworkers were great and made the process effortless. More

Scheduled 15K Service Henry Perez, our assigned service manager, is fabulous. He knows us by name and knows our cars. It is a pleasure to deal with him. Our car was well Henry Perez, our assigned service manager, is fabulous. He knows us by name and knows our cars. It is a pleasure to deal with him. Our car was well serviced and ready when he said it would be. It would be hard to ask for a better experience. More

Service Came in for a minor service repair. Asked how long it would take and they said 30 minutes. As if on que, 30 minutes later my car was being pulled out Came in for a minor service repair. Asked how long it would take and they said 30 minutes. As if on que, 30 minutes later my car was being pulled out of the shop. A couple of signatures and I was gone. Great, friendly service. More

5000 mile service Great friendly place. Very clean and have a nice waiting area. I plan on buying my second Audi this summer. They make the buying experience very eas Great friendly place. Very clean and have a nice waiting area. I plan on buying my second Audi this summer. They make the buying experience very easy More

Excellent Service (Again) Rusnak Audi continues to be my favorite auto dealer all time. Sales and service staff are professional and friendly. They make owning an Audi a grea Rusnak Audi continues to be my favorite auto dealer all time. Sales and service staff are professional and friendly. They make owning an Audi a great experience. More

Vince is the man I service all my Audis and Porsches here and Vince at Audi is the man I rely on for great service. He goes out of his way to get my car done and he ev I service all my Audis and Porsches here and Vince at Audi is the man I rely on for great service. He goes out of his way to get my car done and he even called AUDI USA to get approval on an item right after my warranty ran out 10 days before the problem came up. Vince is the Man... Danny More

EXCELLENT SERVICE. THE SERVICE ADVISOR WAS VERY POLITE AND KNOWLEDGEABLE. CALLED ME AND GAVE ME THE UPDATES. HE ASKED ME IF I NEEDED A LIFT BACK TO WORK. I HAD MY RIDE THE SERVICE ADVISOR WAS VERY POLITE AND KNOWLEDGEABLE. CALLED ME AND GAVE ME THE UPDATES. HE ASKED ME IF I NEEDED A LIFT BACK TO WORK. I HAD MY RIDE ALREADY. LATER HE CALLED AND MAID SOME RECOMMENDATIONS. THAT CAR WAS GOING TO BE READY IN ONE HOUR. More

execellence! All the service reps we dealt with were extremely helpful, answering all our questions thoroughly. Especially, Egan, who walked us through the process All the service reps we dealt with were extremely helpful, answering all our questions thoroughly. Especially, Egan, who walked us through the process personally. We definitely recommend Rusnak Audi service! More