Rusnak/Pasadena Audi - Service Center

Excellent customer service Johnny Borja is my service advisor. He really cares about his clients and sees that their needs are met. He is friendly and efficient, and never lets Johnny Borja is my service advisor. He really cares about his clients and sees that their needs are met. He is friendly and efficient, and never lets me down. More

Scheduled 15K Service Henry Perez, our assigned service manager, is fabulous. He knows us by name and knows our cars. It is a pleasure to deal with him. Our car was well Henry Perez, our assigned service manager, is fabulous. He knows us by name and knows our cars. It is a pleasure to deal with him. Our car was well serviced and ready when he said it would be. It would be hard to ask for a better experience. More

Great Customer Service Purchased an Audi A6 from pacific Audi which after 8 days was leaking coolant and had a cracked water tank. I called Rusnak Audi and was taken care fr Purchased an Audi A6 from pacific Audi which after 8 days was leaking coolant and had a cracked water tank. I called Rusnak Audi and was taken care from the moment I opened my door to discovering the my recently purchased car (not from Rusnak) needed maintenance much can sooner than expected to providing me a rental within an hour after that. Egan and his coworkers were great and made the process effortless. More

Service Came in for a minor service repair. Asked how long it would take and they said 30 minutes. As if on que, 30 minutes later my car was being pulled out Came in for a minor service repair. Asked how long it would take and they said 30 minutes. As if on que, 30 minutes later my car was being pulled out of the shop. A couple of signatures and I was gone. Great, friendly service. More

5000 mile service Great friendly place. Very clean and have a nice waiting area. I plan on buying my second Audi this summer. They make the buying experience very eas Great friendly place. Very clean and have a nice waiting area. I plan on buying my second Audi this summer. They make the buying experience very easy More

Excellent Service (Again) Rusnak Audi continues to be my favorite auto dealer all time. Sales and service staff are professional and friendly. They make owning an Audi a grea Rusnak Audi continues to be my favorite auto dealer all time. Sales and service staff are professional and friendly. They make owning an Audi a great experience. More

Vince is the man I service all my Audis and Porsches here and Vince at Audi is the man I rely on for great service. He goes out of his way to get my car done and he ev I service all my Audis and Porsches here and Vince at Audi is the man I rely on for great service. He goes out of his way to get my car done and he even called AUDI USA to get approval on an item right after my warranty ran out 10 days before the problem came up. Vince is the Man... Danny More

EXCELLENT SERVICE. THE SERVICE ADVISOR WAS VERY POLITE AND KNOWLEDGEABLE. CALLED ME AND GAVE ME THE UPDATES. HE ASKED ME IF I NEEDED A LIFT BACK TO WORK. I HAD MY RIDE THE SERVICE ADVISOR WAS VERY POLITE AND KNOWLEDGEABLE. CALLED ME AND GAVE ME THE UPDATES. HE ASKED ME IF I NEEDED A LIFT BACK TO WORK. I HAD MY RIDE ALREADY. LATER HE CALLED AND MAID SOME RECOMMENDATIONS. THAT CAR WAS GOING TO BE READY IN ONE HOUR. More

execellence! All the service reps we dealt with were extremely helpful, answering all our questions thoroughly. Especially, Egan, who walked us through the process All the service reps we dealt with were extremely helpful, answering all our questions thoroughly. Especially, Egan, who walked us through the process personally. We definitely recommend Rusnak Audi service! More

Excellent Service -- A Team That Pays Attention I'm not a number at Rusnak, I'm a customer with a car that the team knows and remembers. My service representative, Vince Stamegna, remembers every s I'm not a number at Rusnak, I'm a customer with a car that the team knows and remembers. My service representative, Vince Stamegna, remembers every service I've had since I purchased my CPO Audi Q5 two years ago. And while I deal with Vince directly, other service advisors are standing by to offer assistance too. It might be possible to save a little money at an independent shop, but I'm not sure the value translates. I have a confidence that the Rusnak team understands Audis, and will be attentive to issues that arise, and can also anticipate problems too. Prior to owning my Audi, I would venture to independents. Not anymore. The service is smart, they go the extra mile in every possible way, I trust their work, and they always deliver on time. Finally, it's nice to know that the Service Advisor truly understands how these cars work. Vince not only answers questions, but he makes sure that I understand what is being done and why. The dealership is picky about its employees, and I'm picky about who works on my car. Sincerely, Happy Customer More