Rusnak/Pasadena Audi - Service Center

excellent and outstanding. Larry and Henry were excellent help like always, they always take care of my needs and have my on my way.. I enjoy visiting Rusnak Pasadena because of Larry and Henry were excellent help like always, they always take care of my needs and have my on my way.. I enjoy visiting Rusnak Pasadena because of the great service I get from great professionals .. More

Excellent Service My son's car needed service and he couldn't be without a car for a couple of days as he needed it for school. Egan Kwan at Audi was awesome, he gave u My son's car needed service and he couldn't be without a car for a couple of days as he needed it for school. Egan Kwan at Audi was awesome, he gave us an appointment as soon as we called him and made sure the service was completed by noon the next day. He called and kept us posted with what work the car needed and what work had been completed. He made sure the car was ready for pick up and everything promised was changed and done in time! Thanks Egan!! More

Service check up Be sure to call dealer rather than go to online chat. Friendlier service and nice facilities. Henry was very helpful as I am new to the Audi family. Be sure to call dealer rather than go to online chat. Friendlier service and nice facilities. Henry was very helpful as I am new to the Audi family. More

New Cabrio Service From an iPhone photo I sent to my sales person Michael, he and Vince took a quick look and immediately set-up a service appointment and loaner vehicle From an iPhone photo I sent to my sales person Michael, he and Vince took a quick look and immediately set-up a service appointment and loaner vehicle for me to use while the issue was being diagnosed. More

Rusnak Provides Excellent Service I have been with Rusnak since my first A4 in 1996. I am now on my 4th A4. Current service levels are outstanding, particularly from my longstanding S I have been with Rusnak since my first A4 in 1996. I am now on my 4th A4. Current service levels are outstanding, particularly from my longstanding Service Advisor, Vince Stamegna, whom I trust completely and who is always there for me. He acknowledges me as a person as well as a customer, and represents the best in service and caring. I am always grateful for the help he provides. More

Johnny Borja was exceptional as usual. He was able to get car ready, take care of service and everything handled as promised and on time and at same estimate. Johnny Borja makes as usual. He was able to get car ready, take care of service and everything handled as promised and on time and at same estimate. Johnny Borja makes the service department shine without Johnny I could have gone to Audi Valencia one mile from my home or Audi Van Nuys closer to me but I drove by three Audi dealerships to take my Audi to Johnny for his remarkable service! Everything was perfect except the check out lady was rude. More

Service Appt Good service and timeliness. Vince was friendly and courteous. Flexible with my pick-up time for my vehicle. Only feedback would be for the service Good service and timeliness. Vince was friendly and courteous. Flexible with my pick-up time for my vehicle. Only feedback would be for the service rep to be more aware of service specials the dealership is currently offering. Vince quoted me a price for a repair, and only by accident did I find a service coupon for this same repair on your website. I brought it to Vince's attention and he made the adjustment, however it would have been nice for him to proactively bring this to my attention rather than the execption because I found it was a special. More

Exemplary Customer Service Johnny Borja is friendly and provides excellent customer service. He takes a personal interest in my satisfaction. Johnny personally drove me in my ca Johnny Borja is friendly and provides excellent customer service. He takes a personal interest in my satisfaction. Johnny personally drove me in my car to demonstrate the proper way to use my brakes. More

Excellent customer service! Johnny Borja provided excellent customer service. He provided a loaner vehicle for me to use while my car was being serviced. I'd definitely recommend Johnny Borja provided excellent customer service. He provided a loaner vehicle for me to use while my car was being serviced. I'd definitely recommend to friends and family. More