Audi Pasadena

My husband and I stopped by the dealership to check out the used car inventory and were absolutely blown away by the customer service we received by Ray Mkrtchyan. He was incredibly friendly, knowledgeable the used car inventory and were absolutely blown away by the customer service we received by Ray Mkrtchyan. He was incredibly friendly, knowledgeable and a true professional. He answered all of our questions and did so with a smile. He exceeded all of our expectations and made the process of buying a car a very positive one. We love the car we purchased and love the fact that Ray got us an amazing deal! THANK YOU Ray for everything, we will definitely be back! More

Ray was exceptionally helpful in the process of purchasing our new vehicle. I am extremely satisfied and appreciative of the amazing care with which he approached us. He is very knowledgable and fr purchasing our new vehicle. I am extremely satisfied and appreciative of the amazing care with which he approached us. He is very knowledgable and friendly. My husband and I are both satisfied with the amazing service that we received from Ray. We would recommend him to our friends and family and would definitely do business with him again. Thanks so much for making our purchasing experience so pleasant and for getting us exactly what we wanted. We love our car very much and so do the kids. :) More

I gave the above high ratings simply because Beshoy was a pleasure to work with and exceeded all of my expectations in regards to professionalism and customer service. I came in with a friend to help her get pleasure to work with and exceeded all of my expectations in regards to professionalism and customer service. I came in with a friend to help her get a new Audi--made an appointment with Beshoy beforehand. The first thing that struck me was his congeniality. Before anything, he wanted to make sure we were comfortable and basically got us some coffees from the machine himself. The entire procedure, from the test-drive to the negotiation was very relaxed and pleasant. He treated us completely the opposite of how I am used to be treated at rival dealerships, like one that starts with a K and is located in Van Nuys. There was no pressure, he was generally concerned that my friend got what she wanted and did a thorough job in all aspects. Lastly, the dealership had closed, yet Beshoy acted as if it were noon and took my friend for an extremely lengthy tour of the car's interior and exterior, showing her just about everything--if not everything about how the car works, etc. I would only deal with him again if I went back to Rusnak, even though other dealers, who were not invested in the sale, were friendly as well. Kevin, the finance manager was also pleasant and very accommodating. I usually find finance managers cold and boring. But Kevin had an amiable personality and made an otherwise dull experience all the more cheerful. If I was not happy with the service at Rusnak, I would not have filled out this survey. I look forward to returning soon, either with another friend or for myself. Michael Cohen More

Beshoy is the best sales advisor I have ever worked with in my car buying endeavors throughout my life. Reasonable, honest, great customer service are just some of the many great characteristics he attains in my car buying endeavors throughout my life. Reasonable, honest, great customer service are just some of the many great characteristics he attains. He found the car I wanted, delivered it that day and was able to get me the best price I could find. Highly recommended to deal with. More

Test drove almost everything and once I saw the white A5 that was the one. The sales person was great and the finance department knew their stuff as well! that was the one. The sales person was great and the finance department knew their stuff as well! More

I had a great experience at the Rusnak dealership in Pasadena. Beshoy is extremely helpful in helping to learn all of the car's features and it's obvious that they want you to get the most out of what Pasadena. Beshoy is extremely helpful in helping to learn all of the car's features and it's obvious that they want you to get the most out of what the features have to offer. The whole process (paperwork, test drive, run-through of features) is very thorough and they are able to answer every question. Everyone is very friendly and happy to help. More

Great pricing, No pushy salesperson. If they don't have it in stock, they will get it for you. Will recommend to any one l have it in stock, they will get it for you. Will recommend to any one l More

Ask for Beshoy. He brings customer service to a new level. I had no hesitation in what dealership to pick and that is due 100% to my experience with Beshoy. He is the reason I came back for a second ca level. I had no hesitation in what dealership to pick and that is due 100% to my experience with Beshoy. He is the reason I came back for a second car. I live near the Santa Monica Audi and my experience with Santa Monica Audi was awful so I came out to Rusnak in December (for my first Audi) where I met with Beshoy who takes customer service to a new level. Six months later I was back in again because my car was totaled when someone hit me. Beshoy got the exact car I wanted. He was patient and never pushed me into something I didn't want. I can't thank him enough. Your sales, finance team, and maintenance team at Rusnak are top notch. I appreciate how well everyone treated me during the process! Beshoy stayed with me until I drove off the lot he made sure every detail of the car was perfect before I left. I really appreciate his dedication an support and in 42 months I'll be back for another through Beshoy! More

I was searching online for a new Audi Q5 and looking for the best deal. Beshoy was the first to respond to my email from all the Audi dealerships and it was not an automated generic email. He had amazing pr the best deal. Beshoy was the first to respond to my email from all the Audi dealerships and it was not an automated generic email. He had amazing professionalism and searched for what we were looking for. He was willing to provide us with what we wanted and gave us the best price possible. We purchased a 2013 Audi Q5 S-line with sports package from Beshoy Abdou. If you want someone who genuinely believes in great customer service and will take care of you, go to Beshoy to buy your Audi. He is very organized and knows his facts on Audi vehicles. Beshoy went over every detail on the car. Thanks Beshoy for everything! More

Rusnak Audi is very easy to work with. The service folks are courteous and polite, always making sure the customer feels attended to and important. Larry has always been helpful, accommodating and professi are courteous and polite, always making sure the customer feels attended to and important. Larry has always been helpful, accommodating and professional with the care of my car. Based on my experiences over the last 2 years with Larry and the Rusnak sales and service teams, I would definitely recommend their services. More