Audi Pasadena

If you can avoid servicing your car at Rusnak, then do so. We bought a new car that came with 2 years of free services and HAD to go to Rusnak. They then made their money back by charging for all sorts o so. We bought a new car that came with 2 years of free services and HAD to go to Rusnak. They then made their money back by charging for all sorts of unknowns and the labor was insanely expensive. We are now awaiting a possible settlement for faulty diagnosis on oru ingnition system that they insisted needed replacement. They make all their money on repairs!!!! More

Beware of Rusnak. Chris Aldworth is in charge of the Rusnak service dept and he was totally unresponsive. My Audi TT 225 with 39k has been in the shop over 30 times!!! You would think someone would lo Rusnak service dept and he was totally unresponsive. My Audi TT 225 with 39k has been in the shop over 30 times!!! You would think someone would look at my service history and offer to get involved to fix this vehicle. About every 1 - 2k a new problem surfaces. Many of which, were repaired previously at Rusnak. Just a few from my very long list... - Drivers Side Air Bag (warning light on/air bag replaced) - Passenger Side Air Bag (warning light on/air bag replaced) - Fuel pump (car stalled - replaced) - Temp Warning Light - (sensor replaced) - Alternator & battery replaced - Instrument cluster replaced - Gas Tank senor replaced And, lots, lots more..... Worst of all, my warranty ran out in December & now Audi claims no responsibility for repeated and/or prior problems. Bottom line - I will NEVER buy any vehicle from Rusnak!!!!!!!!! Mark Drake More

This dealership is called an "auto group" because the same company on the same lot has several other high end car brands, Porsche, Bentley...etc. We were serious about purchasing an "facto because the same company on the same lot has several other high end car brands, Porsche, Bentley...etc. We were serious about purchasing an "factory ordered" car. We knew exactly what we wanted and the ordering process was carefull and clearly explained. The car was delivered in about three months (about the time they estimated), exactly what we ordered and in perfect condition. Perhaps this isn't the place you want to haggle and penny pinch. Our experiences with other Audi "LA area" dealers could take up pages. Rusnak Pasadena was more business-like and provided the best new car purchasing experience we've had since...... 1989. The parts department was very helpful, the car has yet to have it's first oil change so I haven't experienced the service department. Overall, we are glad we purchased from Rusnak Pasadena and would buy from them again. More