Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Pasadena
Pasadena, CA
1,015 Reviews
Serving Pasadena and the surrounding areas since Audi's entry into the US in 1970, Rusnak Audi remains one of the largest volume Audi dealers in the country year after year. Our formula of long-term team members delivering superior customer satisfaction and competitive pricing has worked until now - and we intend to stay with it! Experience a Higher Standard: The Rusnak Standard.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,015 reviews
January 16, 2016
Beyond our expectations Our experience here was unbelievable from beginning to end. Jared provided us with great customer service. He made us feel like valued customers and w Our experience here was unbelievable from beginning to end. Jared provided us with great customer service. He made us feel like valued customers and went over and beyond the call of duty. As a result of his diligence, we ended up purchasing a car that we are thrilled with. So happy with our experience here and highly recommend Audi as a brand as well as this dealership for customer service. More
by Vincent Tropea
Employees Worked With
Jared Newmeyer
January 15, 2016
Audi Service Department excels Out of the six dealerships I have taken vehicles to in the past 15 years, I have been most impressed by Rusnak Audi service. Others are good. Rusnak Out of the six dealerships I have taken vehicles to in the past 15 years, I have been most impressed by Rusnak Audi service. Others are good. Rusnak, in my 3 years of being a customer, excels. I have one service specialist I work with, (Vince S.) and when I have needed a loaner, Paul has assisted me. Both of these Rusnak representatives are excellent customer advocates, making sure everything is taken care of as well as being prompt and concerned. I would recommend to anyone looking for Audi service to visit Rusnak. They provide no-cost loaners, all very nice vehicles. They schedule appointments so you don't have to wait, which I never have had to. And if you just prefer a ride, they have door to door service. Overall a very good experience. More
by carlo
Employees Worked With
Paul (Car Loan Specialist), Vincent Stamegna
January 09, 2016
Great Service. We just purchased and leased two cars from Rusnak / Pasadena Audi, and feel we made the correct choices. The service was top notch and we felt like we We just purchased and leased two cars from Rusnak / Pasadena Audi, and feel we made the correct choices. The service was top notch and we felt like we were part of a family. More
by Cayuga1
Employees Worked With
David Carter
January 08, 2016
My 2nd Audi from this dealer Salesperson George is what makes the world of difference for me to return to Rusnak. I know him personally but he treats all customers to the best pur Salesperson George is what makes the world of difference for me to return to Rusnak. I know him personally but he treats all customers to the best purchasing experience you can ever have. Plus service is above all expectations. I have to recommend Vince for stopping at nothing to answer all your needs. More
by audifan
Employees Worked With
Vincent Stamegna, George Pau, Barby Mates, Jamie Reyes
January 07, 2016
Excellent Service Experience I came in because of an engine warning light. I was able to get an appointment effortlessly and got processed in very quickly. The problem was a gas I came in because of an engine warning light. I was able to get an appointment effortlessly and got processed in very quickly. The problem was a gas vapor filter. They not only fixed than but gave the car a once over and toped off fluids, even though it had been less than 5K miles since the last service. No charge to me (I have the pre-paid svc plan along with my lease). Got a ride to work too. More
by A4 Fan
Employees Worked With
Johnny Borja
January 06, 2016
So/So Great location...not good listeners...Called to change my apt...they agreed...yet the email gave the old time and when I called to change again, they Great location...not good listeners...Called to change my apt...they agreed...yet the email gave the old time and when I called to change again, they still had me at the old time. Arrived early...no one welcomed me outside nor made it easy for me to park...then, I had to wait for a service person assigned to me...who I'd never met nor knew about. Waited in nice, clean, lighted room with adequate coffee and a few remaining "normal" muffins. Car was ready on time and the departure/paperwork handled nicely. Just felt it wasn't a true Audi experience...other dealerships in other parts of the country more "in tune" with the Audi brand. Also, on 2-3 different occasions staff spoke Spanish to each other in front of me...seemed rude. More
by Old guy from Pasadena
Employees Worked With
Egan Kwan
December 30, 2015
A+ service I had an overall pleasant experience typically what you would expect at a dealership. The only issue is I wish they would cut the wait time to do pape I had an overall pleasant experience typically what you would expect at a dealership. The only issue is I wish they would cut the wait time to do paperwork. Christian was very straightforward and easy to deal with. More
by 73swbGT
Employees Worked With
Christian Bolton
December 28, 2015
Great sales experience I was looking for a car for our daughter. We have Q7 already and she wanted to get an SUV as well. Her current lease expired end of December. When w I was looking for a car for our daughter. We have Q7 already and she wanted to get an SUV as well. Her current lease expired end of December. When we came to the dealership, we were greeted by the receptionist who introduced us to Danny Ranft. He is a very friendly and professional individual. He gave us a great deal on the Q3 for my daughter which she loves by the way. I am not a fan of the typical car buying experience, but Danny made our transaction as smooth as possible. 5 stars all the way!! More
by JBlPAK
Employees Worked With
Danny Ranft
December 22, 2015
Still waiting for the fix Nice job, but a couple of problems: there was no one to greet me when I parked the car for service, and it took about ten minutes for someone to be a Nice job, but a couple of problems: there was no one to greet me when I parked the car for service, and it took about ten minutes for someone to be able to help me. It seemed like an understaffing problem. Second, my wife mentioned to two people that there was a broken part on the driver's side visor that needed to be fixed. It wasn't fixed and no one followed up on the problem. It needs to be fixed. More
by goaudi
Employees Worked With
Vince, not sure of the last name.
December 22, 2015
Johny Borja - Exceptional Johny Borja exemplifies exceptional service and elevates Rusnak/Pasadena Audi above all the rest. He was recommended by friends/family, to which every Johny Borja exemplifies exceptional service and elevates Rusnak/Pasadena Audi above all the rest. He was recommended by friends/family, to which every experience with Johny has exceeded all expectations a customer could reasonably define as normal or expected. More
by jmorrill36
Employees Worked With
Johnny Borja
