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Audi Pasadena
Pasadena, CA
1,014 Reviews
Serving Pasadena and the surrounding areas since Audi's entry into the US in 1970, Rusnak Audi remains one of the largest volume Audi dealers in the country year after year. Our formula of long-term team members delivering superior customer satisfaction and competitive pricing has worked until now - and we intend to stay with it! Experience a Higher Standard: The Rusnak Standard.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 1,014 reviews
May 24, 2016
Scheduled Audi Care Maintenance and Brake Replacement Always exceptional service! We brought our Audi in for a routine 35,000 mile service. While there, our front and back brakes needed to be replaced. Always exceptional service! We brought our Audi in for a routine 35,000 mile service. While there, our front and back brakes needed to be replaced. Henry made sure the work got done and was ready to go the same day. Henry and his colleagues are always great to work with and are top notch when it comes to repairs on your vehicle. More
by ddirks
Employees Worked With
May 24, 2016
Good service. The only thing is that the right engine mount wasn't replaced as recommended. I'll get more specifics and bring my car back. The only thing is that the right engine mount wasn't replaced as recommended. I'll get more specifics and bring my car back. More
by jeffrey.kaye
Employees Worked With
May 20, 2016
Schedule Maintenance; Battery Replacement Vince is always easy to work with and friendly. I appreciate his efficiency. Also, the shuttle service is nice perk to get me back home. Vince is always easy to work with and friendly. I appreciate his efficiency. Also, the shuttle service is nice perk to get me back home. More
by cragnottic
Employees Worked With
Vincent Stamegna
May 17, 2016
Last scheduled check up Always easy to work with and pleasant staff. Loner, rental, car was quickly obtained so I could go about my day. All employees knowledgeable on any qu Always easy to work with and pleasant staff. Loner, rental, car was quickly obtained so I could go about my day. All employees knowledgeable on any questions about my car. More
by Jfischer
Employees Worked With
Vincent Stamegna
May 14, 2016
Replace rear brakes The Rusnak service team is very well trained, polite and respectful of me as a customer. Vince is a fine service rep (replacing Larry who was great) a The Rusnak service team is very well trained, polite and respectful of me as a customer. Vince is a fine service rep (replacing Larry who was great) and I particularly appreciate the provision of an Audi loaner when my car is in for service. More
by Bill
Employees Worked With
Vincent Stamegna
May 11, 2016
Great service and great deal. Rick Torres is a great guy best sales person I've worked with in my 30 years of buying cars. Very easy dealer to work with and fast. Henry Rick Torres is a great guy best sales person I've worked with in my 30 years of buying cars. Very easy dealer to work with and fast. Henry More
by Henry Hancock
Employees Worked With
Rick Torres
May 10, 2016
Good service Sales experience were good However new car coming the a lose stripe near by the sun roof. Don't you think you ask for too much?(25 words min) Sales experience were good However new car coming the a lose stripe near by the sun roof. Don't you think you ask for too much?(25 words min) More
by Housewife
Employees Worked With
Tez Chu
May 10, 2016
Responsive and considerate Egan was thorough, professional and friendly. I liked him very much and we both have something in common: we both collect pens! Fun to meet another Egan was thorough, professional and friendly. I liked him very much and we both have something in common: we both collect pens! Fun to meet another collector. More
by pat in pasadena
Employees Worked With
Egan Quam
May 10, 2016
Outstanding! Best car buying experience from beginning to end. I got the A3 I wanted thanks to Larry Gootkin and Ricardo Torres. Both were super friendly, knowledg Best car buying experience from beginning to end. I got the A3 I wanted thanks to Larry Gootkin and Ricardo Torres. Both were super friendly, knowledgeable and genuine professionals. For excellent customer service give this dealership a visit and ask for my guys. Will definitely be back for any future purchases. More
by Warren Wong
Employees Worked With
Larry Gootkin, Ricardo Torres
May 05, 2016
Great experience! I thought the service was excellent. I worked with Egan, who met me on time, explained everything to me thoroughly and took care of the car. He was pl I thought the service was excellent. I worked with Egan, who met me on time, explained everything to me thoroughly and took care of the car. He was pleasant, efficient and very helpful More
by Charlotte Saulny
Employees Worked With
Egan
