Audi Pasadena

Recall Jim was excellent! I just brought my car in for the recall notice. I received a loaner while the work was done. Thank you! All is well. Jim was excellent! I just brought my car in for the recall notice. I received a loaner while the work was done. Thank you! All is well. More

Excellent Professional Services I sent my Audi A7 for a recall service and I'm satisfied with the services I got from this dealership. I will highly recommend it to my friends. I sent my Audi A7 for a recall service and I'm satisfied with the services I got from this dealership. I will highly recommend it to my friends. More

Highly Recommended! Danny was great and love his personal service. This is my fourth car purchased from Audi and my fifth car will be purchased from them as well! Danny was great and love his personal service. This is my fourth car purchased from Audi and my fifth car will be purchased from them as well! More

Outstanding customer service My spouse and I were highly satisfied with the service we received from Audi at Rusnak Auto Group. In particular, Ivan has been truly amazing: he w My spouse and I were highly satisfied with the service we received from Audi at Rusnak Auto Group. In particular, Ivan has been truly amazing: he was considerate, available and helpful. We are foreigners and, although we had previously purchased a car in the US, it was our first time leasing one. Ivan took time to research exactly the car we wanted, offered us a great deal without playing all the frustrating bargaining games, and explained everything about the car in details. Compared to all other dealerships we have been in touch with, Rusnak Pasadena plays in a different league and based on this first satisfactory experience, there is no doubt we will come back and purchase our next car there. Ever since we bought our car at Rusnak Pasadena, we jump at every opportunity to recommend the dealership around us. More

Professional and nice My rep Kin Kwan is very professional and nice in making my recall visit to the branch very comfortable. Other supporting people are also experienced i My rep Kin Kwan is very professional and nice in making my recall visit to the branch very comfortable. Other supporting people are also experienced in giving me good services. More

Audi Q5 Ivan was great. Gave me all the information I needed and I was out of the dealership quickly. I'll come back to this location for service as well. Ivan was great. Gave me all the information I needed and I was out of the dealership quickly. I'll come back to this location for service as well. E More

Henry Perez Rocks I take my vehicle to Rusnak/Pasadena Audi because of Henry's excellent service. He's attentive and answers all of my questions. He takes the extra st I take my vehicle to Rusnak/Pasadena Audi because of Henry's excellent service. He's attentive and answers all of my questions. He takes the extra step to make sure I'm happy and I really appreciate that. More

Efficient and respectful My lease was about to expire and I did not have much time; the whole transaction process took about three hours. David Allen reviewed my file ahead of My lease was about to expire and I did not have much time; the whole transaction process took about three hours. David Allen reviewed my file ahead of time and had options available. More

Service vidit Prompt but I paid for a full service contract, which wasn't really needed. Just good for the bottom line. Need a discount next time. Prompt but I paid for a full service contract, which wasn't really needed. Just good for the bottom line. Need a discount next time. More

Recall service My experience with Henry at your service department was great. He was friendly, efficient and helpful. The service involved 2 recall items, for whic My experience with Henry at your service department was great. He was friendly, efficient and helpful. The service involved 2 recall items, for which there was no charge. I was given a free rental through Enterprise on the premises quickly and at no charge. Your service department also checked the tires, brakes and fluids at no charge. Thanks More