Audi Pasadena

Great experience in Rusnak Alex introduce to me all models of the cars which I am interested in details. I got a great experience in the store. Finally I got a perfect A4. Alex introduce to me all models of the cars which I am interested in details. I got a great experience in the store. Finally I got a perfect A4. More

My Audi little emergency. I got an emergency with my engine at my old Audi. It was taken without previous appointment and my consultant Mr. Henry Perez did the best in order t I got an emergency with my engine at my old Audi. It was taken without previous appointment and my consultant Mr. Henry Perez did the best in order to leave the car back in business and in good condition and ready to rumble for another year. I want to thank Mr.Perez and all the staff for their commitment to an excellent service. Bill Mendizábal. More

Great service advisor Vincent Vincent Stamegna has been taking care of my Audis for the past 5 years. Great follow up and always get my car cleaned and professional and honest. I Vincent Stamegna has been taking care of my Audis for the past 5 years. Great follow up and always get my car cleaned and professional and honest. I would not let anyone else service or repair my Audis. More

Very good Brakes water pump and a recall situation they also had to check a gas latch that would not open properly. I also had front roters replaced Brakes water pump and a recall situation they also had to check a gas latch that would not open properly. I also had front roters replaced More

Trustworthy service Service Advisor Vince is trustworthy, extremely knowledgeable and customer focused. We're so well taken care of by Vince, we're thinking about a secon Service Advisor Vince is trustworthy, extremely knowledgeable and customer focused. We're so well taken care of by Vince, we're thinking about a second Audi! More

Easy, smooth transaction! 2nd Audi purchase with Rusnak and with George Pau. Easy smooth transaction, and George is a pleasure to deal with. Courteous, helpful and profession 2nd Audi purchase with Rusnak and with George Pau. Easy smooth transaction, and George is a pleasure to deal with. Courteous, helpful and professional. The finance manager was also terrific. More

2.0 Turbo Engine Camshaft Recall Had to take the new Audi Q3 2.0 turbo back to dealer in two weeks with engine related problem. The car was shaking sometimes, and the engine was rough Had to take the new Audi Q3 2.0 turbo back to dealer in two weeks with engine related problem. The car was shaking sometimes, and the engine was rough on idling. Audi explained this as an intake camshaft problem, and strongly recommended to replace it. Everything went smooth, and the work was done pretty fast. Audi gave as a loaner vehicle, and we got the car back in less than three days. Well done Audi! The service associate Jim was very nice and kind, returning calls, and explaining all the performed repair procedures. The engine works fine, so far, and very smooth on idling. Thank you very much! More

Adam Kayali We would like to thank Adam Kayali for helping us with our purchase. He was attentive, calm and mindful of our needs. He found just the right color an We would like to thank Adam Kayali for helping us with our purchase. He was attentive, calm and mindful of our needs. He found just the right color and held it for us until we made our final decision. Thank you Adam We appreciate you! Jerry & Ana More

Henry Perex Rusnak/Pasadena is most fortunate to have Henry. He dealt with all my questions and concerns in a kind and caring manner. I needed to update my Audi Rusnak/Pasadena is most fortunate to have Henry. He dealt with all my questions and concerns in a kind and caring manner. I needed to update my Audi Care, and Henry personally walked be over to the person that could handle it. In Henry's busy days, he always makes me feel important. That is a gift! More

Best service ever! Despite living in Santa Monica where an Audi dealership is close by, I continue to drive to Pasadena to have my car serviced each year. Love the fri Despite living in Santa Monica where an Audi dealership is close by, I continue to drive to Pasadena to have my car serviced each year. Love the friendly, helpful staff at Rusnak, the ease of scheduling service, the prompt help when arriving, the comfortable waiting area and the knowledgeable and professional assistance. I am so grateful for service advisor Henry Perez. Knowing my drive, he has continued to schedule me after the worst of the morning traffic and has had me back on the road headed home before the afternoon back-ups begin. He has fully explained the services needed and has helped me with extras like getting my iPhone re-synched with my car. When I let him know that I will be exploring Pasadena, he calls my to let me know when my car is almost ready so I can make my way back to the dealership. His helpfulness is a big part of my continuing to make the trip to Rusnak. I have had my Audi 5 years and have had no trouble with it at all. I attribute that to the great service professionals who do the servicing. And if that isn't enough, they wash the car before delivering it to me. Should I need a car during servicing, that option is quickly available. Rusnak definitely exceeds my expectations when it comes to great service. Thank you so much for the great experience. More