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Audi Pasadena
Pasadena, CA
1,014 Reviews
Serving Pasadena and the surrounding areas since Audi's entry into the US in 1970, Rusnak Audi remains one of the largest volume Audi dealers in the country year after year. Our formula of long-term team members delivering superior customer satisfaction and competitive pricing has worked until now - and we intend to stay with it! Experience a Higher Standard: The Rusnak Standard.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 1,014 reviews
March 17, 2018
Difficult to schedule service, price too high. Very poor customer service from this dealer. Service is set up for the benefit of the dealership rather than the customer. Hard to schedule appointmen Very poor customer service from this dealer. Service is set up for the benefit of the dealership rather than the customer. Hard to schedule appointments. Usually get put on hold and then transferred a few times. Often made to feel like it was an imposition to request a loaner. Several times car was not ready when promised. Service personnel (Gonzales) are more interested in pitching you to give them a good review in dealer and Audi follow ups. So much that the two times I expressed my displeasure with service I never got a follow up from either the dealer or Audi asking for feedback on my experience. Seems kind of dishonest to me to suppress negative reviews. I did not have any of these problems at another Audi dealer (Ontario Audi). More
by paulsalvaterra
Employees Worked With
Gonzales
March 10, 2018
Service The service advisors where very attentive to the issues and made the experience better. This has always been my experience at this dealer. Good job. The service advisors where very attentive to the issues and made the experience better. This has always been my experience at this dealer. Good job. More
by GTAMICK1960
Employees Worked With
Johnny Borja, Vincent Stamegna
March 10, 2018
Great service and a great price We leased a new Audi and the process could not have been easier. Alex was fair and efficient and we are very pleased with our new car. We leased a new Audi and the process could not have been easier. Alex was fair and efficient and we are very pleased with our new car. More
by GinaLG
Employees Worked With
Alex Sirani
March 06, 2018
Excellent salesperson service:Taylor Baffert The salesman Taylor took time in helping me with the purchase. Mark, the technician, patient,y explained auto functions, and I will return for furthe The salesman Taylor took time in helping me with the purchase. Mark, the technician, patient,y explained auto functions, and I will return for further directions. Ken, the manager, was helpful. I was disappointed in the final step arranging for finance. Kevin was not too accommodating in explaining my questions and was too focused on selling me certain maintenance coverages. More
by Bird
Employees Worked With
February 27, 2018
Best in the Biz Henry and Johnny go out of their way to treat my car like it was their own. Their attention to detail is spectacular. They are always available to as Henry and Johnny go out of their way to treat my car like it was their own. Their attention to detail is spectacular. They are always available to assist. More
by TizJon
February 09, 2018
Painless and pleasant car buying experience It was an extremely smooth process. For the first time, I did not feel pressured or coerced into making a decision when buying a car. Sam did great jo It was an extremely smooth process. For the first time, I did not feel pressured or coerced into making a decision when buying a car. Sam did great job walking me through all of the options available, and made the whole experience pleasant. More
by Crowsac
Employees Worked With
Saman Neissari
February 09, 2018
Great Experience! Johnny is amazing, he always takes great care and always recognizes me which is nice! When they wash my car complimentary, that is always a nice gestu Johnny is amazing, he always takes great care and always recognizes me which is nice! When they wash my car complimentary, that is always a nice gesture. More
by MarissaH.
Employees Worked With
Johnny Borja
January 29, 2018
Bella I signed up for a couple of test drives and had the good fortune to meet Yalonda Conrad. Not only was she very knowledgeable and professional she too I signed up for a couple of test drives and had the good fortune to meet Yalonda Conrad. Not only was she very knowledgeable and professional she took her time and I never felt rushed or pushed into making a decision. I ended up buying a 2018 Audi S5 Cabriolet and never looked back. I am very happy with the car and look forward to my further interaction with Rusnak when bringing the car in for service. Thank you Yalonda. Also, many thanks to Matthew Dowley for his technical expertise and help. Sincerely Elsbeth Kirkpatrick More
by ekirkpatrick
Employees Worked With
Matthew Dowley, Yalonda Conrad
January 25, 2018
Changing the car buying experience Rusnak Audi made the car buying experience enjoyable. They were clear on terms, allowed me to make my choices for the vehicle I wanted and ensured I w Rusnak Audi made the car buying experience enjoyable. They were clear on terms, allowed me to make my choices for the vehicle I wanted and ensured I was happy with the deal. More
by Violet Gonzalez
Employees Worked With
Niko Karvunidis, David Carter
January 17, 2018
Experience Good service, good price and excellent customer service I will return for surely, especially that inwill be ready for a new car very soon. Thanks Good service, good price and excellent customer service I will return for surely, especially that inwill be ready for a new car very soon. Thanks More
by Carlos123
Employees Worked With
Kirk Wallace
