Audi Pasadena

It was good It was a great oil change! All the service I received was great. I felt very happy with what I got after my oil change. It was a great oil change! All the service I received was great. I felt very happy with what I got after my oil change. More

Service Experience I always have a pleasant experience at the service department at Rusnak/Pasadena Audi. I know I'm in good hands with Ian De Los Reyes as my concerns a I always have a pleasant experience at the service department at Rusnak/Pasadena Audi. I know I'm in good hands with Ian De Los Reyes as my concerns are always promptly addressed. More

New car for my daughter to UCLA Finally! Get a new car for my daughter before going to UCLA and Sale Dept is very professional and they can mtached our requirements. Thank you! Finally! Get a new car for my daughter before going to UCLA and Sale Dept is very professional and they can mtached our requirements. Thank you! More

75K service and brake pad/rotor replacement for 2011 A6 5 stars for Henry Perez. Seamless from drop off to pick up. No issues, no problems. nothing unexpected and a very nice loaner to boot. 5 stars for Henry Perez. Seamless from drop off to pick up. No issues, no problems. nothing unexpected and a very nice loaner to boot. More

8 days to repair a fuel filler door. This recent service was managed quite poorly - not the physical repair, but the actions around it. A4 was first brought in Mon AM 8/27 for airbag reca This recent service was managed quite poorly - not the physical repair, but the actions around it. A4 was first brought in Mon AM 8/27 for airbag recall. I typically worked w/ Johnny Borjas but he’s no longer an option. When I dropped off A4, I also reviewed a number of other maintenance items w/ Anthony and I made it clear which ones were required to be done and which were to be checked and reviewed with me before proceeding. The one specific item that had to be repaired was the fuel filler door (any car that you can’t refuel is pretty much a one-ton rock. I rec’d first feedback late Mon 8/27 afternoon, and as the airbag was going to require repair into Tues, a loaner car was offered. Everything was great to this point. When I returned on Tues 8/28 to pick up my A4, I reviewed the papers and I saw that the fuel filler door wasn’t repaired. I reviewed this with service advisor (my apologies as I didn’t catch his name), and I was given an extension on loaner until that repair was completed. The estimate was completion on Friday 8/31 - perfectly reasonable. There was no communication from Rusnak service prior to long weekend but one extra service day wasn’t unreasonable. I did make inquiries on car’s status via text msg replies to the original push notification sent by Rusnak Audi but none were answered. The first significant notification of status during Week 2 was a call on Tues 9/4 to say that additional parts were required and had to be ordered. How was this not known the prior week when the “work” began on the fuel filler door on Tues 8/28? Overall, this engagement was sloppy. The numerous handoffs amongst 3-4 advisors, the parts ordering, the lack of replies to my text inquiries. The one thing that masked much of the troubles was that I had the loaner car, but even that was “returned” on 8/28 and had to be re-issued 30 minutes later (see above). So while the repair was apparently completed correctly, the overall experience wasn’t anywhere near the level of service that I’ve previously had at Rusnak. This you need to know. There were too many hand-offs and a lack of information throughout. More

Exceeded my expectations My sister purchased her Audi here, so I decided to look at the dealership. George Pau far exceeded my expectations. He was very knowledgeable , accomm My sister purchased her Audi here, so I decided to look at the dealership. George Pau far exceeded my expectations. He was very knowledgeable , accommodating and did everything to make me comfortable with my final decision to purchase my Audi. I would definitely recommend this dealership. More

New car As usual Rusnak—and Arbi—were a dream to work with. I love my car and the whole experience was excellent! I recommend the dealership wholeheartedly. As usual Rusnak—and Arbi—were a dream to work with. I love my car and the whole experience was excellent! I recommend the dealership wholeheartedly. More

Excellent! I am currently driving my 5th Audi from Rusnak and this dealership continues to operate like a well oiled machine. My service was amazingly accomplis I am currently driving my 5th Audi from Rusnak and this dealership continues to operate like a well oiled machine. My service was amazingly accomplished in just a couple of hours. Henry Perez was professional and friendly, as was the entire service staff who assisted me on August 25. Staff made me feel welcome and seemed genuinely pleased that I have chosen Rusnak Audi. More

“Great Service“ First and foremost, I would like to say thank you to IAN in service for getting my Audi serviced ASAP! Thank to all the amazing staff whom where so we First and foremost, I would like to say thank you to IAN in service for getting my Audi serviced ASAP! Thank to all the amazing staff whom where so welcoming when I arrived and pick-up my vehicle, all of you are pretty awesome! More

Recall of gas leaked left side passenger side Audi Q7 2013 Excellent service. Accommodated right away upon arrival. Henry our service advisor explained details to be done and recommend the maintenance service Excellent service. Accommodated right away upon arrival. Henry our service advisor explained details to be done and recommend the maintenance service including cost and time. Provide us. Loner as requested. A day after got a call from Henry that battery didn’t passed test o need to change this approved to be change. Then got a call whencar was ready for pick up. Henry has been our service adivor since 1995. Found him to be very helpful, accommodating, courteous and friendly as well. More