Audi Pasadena

Aces, Rusnak Audi Service teams are Aces My appointment was scheduled a week earlier; the winds near my residence cause a power outage and I had to reschedule - the woman with whom I spoke wa My appointment was scheduled a week earlier; the winds near my residence cause a power outage and I had to reschedule - the woman with whom I spoke was terrific in assisting with this. The day I arrived, the service area was backed up and I then knew that my rescheduled appointment had aided in this over abundance of cars. Marco, the greeter was attentive enough to forward my phone number to an already backed up Vince Stamegna. A short time later, Vince phoned me and we arranged for the recall service to be completed; he also noted my requests which were also completed in time for the car to be delivered in the same day. In football, the quarterback calls an audible if he sees the defense exhibits a coverage the quarterback's offense is not prepared to handle, like a blitz...Marco, Vince and the Scheduler all called an audible and scored a touchdown. Aces, you guys are Aces, all of you. More

Another great service experience! We always have a sastifying experience when we bring our car in for service. The staff is friendly and helpful. We especially appreciate how well Vinc We always have a sastifying experience when we bring our car in for service. The staff is friendly and helpful. We especially appreciate how well Vince takes care of all our needs. More

Accommodating and Reasonable I had to get out of my previous lease and it was complicated due to being over miles. Daniel literally bent over backwards to meet me in the middle an I had to get out of my previous lease and it was complicated due to being over miles. Daniel literally bent over backwards to meet me in the middle and get me as close to my budget as he could. He was kind and gracious and a pleasure to do business with. More

Great efficient service. Personalized care Quick drop off and pick up. Fast efficient personalized care. Courtesy ride provided. Waiting area very neat and clean with food and drink amenities. Quick drop off and pick up. Fast efficient personalized care. Courtesy ride provided. Waiting area very neat and clean with food and drink amenities. Will be back for sure. More

Excellent! I love this dealership! Professional, appointments are on time, courteous, listen to my concerns, offer Ubers or loaner car. Good waiting area! Top I love this dealership! Professional, appointments are on time, courteous, listen to my concerns, offer Ubers or loaner car. Good waiting area! Top notch service! More

Fantastic Customer Service I had a really pleasant experience servicing my 2017 Audi A4 at Rusnak Pasadena. This was my second time coming here for servicing. Staff was very fri I had a really pleasant experience servicing my 2017 Audi A4 at Rusnak Pasadena. This was my second time coming here for servicing. Staff was very friendly and took very good care of me. They originally planned to finish the servicing in a few hours but then found some more things to fix. So they offered me a loaner for the weekend (I was visiting on a Friday). The serviced the car on time by Monday and I was able to pick it up without any hassle. Would highly recommend! More

Super Service excellent customer service and work. Expeditious check in. work comlpeted at promised time. explained what was done and what need to be done. Quick ou excellent customer service and work. Expeditious check in. work comlpeted at promised time. explained what was done and what need to be done. Quick out the door process. More

Professional Courteous professional thorough. Service was provided in a timely manner. Vince updated me on the timely manner of the work being done. Also car wash Courteous professional thorough. Service was provided in a timely manner. Vince updated me on the timely manner of the work being done. Also car wash was done More

Absolutely great service from Rusnak dealership. I had a truly fantastic experience when I went to Rusnak. Larry really took care of me, not only as a customer, but as a new friend. From the moment I I had a truly fantastic experience when I went to Rusnak. Larry really took care of me, not only as a customer, but as a new friend. From the moment I arrived from San Diego, I felt like I belonged there. More

Ian de Los Reyes was great Ian was great to work with. He was very helpful and knowledgeable. Because of Ian I will continue going to Rusnak for my car repairs and maintenance. Ian was great to work with. He was very helpful and knowledgeable. Because of Ian I will continue going to Rusnak for my car repairs and maintenance. More