Audi Pasadena

Welcomed surprise My wife and I stopped by Rusnak Audi to check out the Q7. I had done my research but didn't visit that day based on any specials, just happenstance. My wife and I stopped by Rusnak Audi to check out the Q7. I had done my research but didn't visit that day based on any specials, just happenstance. As soon as we entered the doors, it was top of the line service. I'm a big fan of the custom service experience, and everything from the show room to the welcome was on point. However, what really took the cake was the customer service we got from Bernardo. His friendly approach with no pressure tactics was a great change from what I've experienced in the past. I can truly credit him for the great deal we got and my future patronage. Not to mention my referrals. It was a great experience from start to finish! More

Quality service I drive an hour to get my Audi serviced at Rusnak in Pasadena. I have had very positive experiences in my dealings with them. They are thorough and ho I drive an hour to get my Audi serviced at Rusnak in Pasadena. I have had very positive experiences in my dealings with them. They are thorough and honest. More

Returning end of lease 2016 Audi A3 and leasing a 2019 Q5 This is my third vehicle leasing from Rusnak/Pasadena Audi and the experience here has been very smooth, comfortable, and pleasant. I have received t This is my third vehicle leasing from Rusnak/Pasadena Audi and the experience here has been very smooth, comfortable, and pleasant. I have received the best deals here and the employees are willing to work with their clients to make sure they are happy and satisfied. Bernardo was very patient and provided excellent customer service throughout the entire process. He made sure I was content every step of the way. Then, in finance, Brittany was very kind and we didn't take too long to sign some paperwork. For tech support, Arnold and Geoff were wonderful to explain the features of the car. I would definitely recommend this dealership to family, friends, and others who are wanting to purchase or lease. More

Impeccable experience Through the research to the final purchase, I had nothing but the best experience. Rusnak Pasadena Audi has won me over as a customer from my previous Through the research to the final purchase, I had nothing but the best experience. Rusnak Pasadena Audi has won me over as a customer from my previous dealership. More

Great personalized service David Carter worked with me to get the price and the car we needed with no rush or hustle, he was very patient and never pushed me to jump into a car David Carter worked with me to get the price and the car we needed with no rush or hustle, he was very patient and never pushed me to jump into a car i cant afford . More

Service It was a recall service but I did my maintenance as well. When I got there, my service Sales advisor was able to arrange a detail wash and offered a l It was a recall service but I did my maintenance as well. When I got there, my service Sales advisor was able to arrange a detail wash and offered a loaner for me. He explained very well the work that needed to be done for my car. He is the best service advisor that I met so far for so many years in Audi service! Excellent job! More

Customer service befitting of the Audi brand Their service advisor, Jose Henriquez, was courteous and professional. He was responsive to our concerns and kept us regularly updated. Would not hesi Their service advisor, Jose Henriquez, was courteous and professional. He was responsive to our concerns and kept us regularly updated. Would not hesitate in trusting them to perform warranty service should it be necessary in the future. Thoroughly impressive and satisfied. More

Stellar experience First off I’d like to say Audi Rusnak is a tenured building. Easily accessible amazing staff. My overall experience with them was phenomenal! I strong First off I’d like to say Audi Rusnak is a tenured building. Easily accessible amazing staff. My overall experience with them was phenomenal! I strongly recommend you seeing Lisa Berkes in your visit! She does an outstanding job! Excellent customer service skills, knowledgeable in her current process, knows specific details of specific cars and can answer accordingly! It was such a pleasurable experience! I got an AMZING deal on a Q5 it was crazy! And I also want to shoutout Daysi the finance Manager she was amazing!! Very empathetic and made us feel at home despite my 2 daughters going crazy! On and all, I suggest ANYONE looking to buy an Audi, head to Audi Pasadena Rusnak!!! More

Great! I came in to get a new key and get it programmed and they ended up doing a whole inspection on my car.. they found there was a recall on something and I came in to get a new key and get it programmed and they ended up doing a whole inspection on my car.. they found there was a recall on something and They took care of it for me and even loan me a car until my car was ready.. Jose went above and beyond to make sure I was satisfied with the service. Thanks again! More

Excellent service I am impressed with the outstanding customer service I have received, from the moment I called to make an appointment to the moment I have left the de I am impressed with the outstanding customer service I have received, from the moment I called to make an appointment to the moment I have left the dealership. More