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Audi Pasadena
Pasadena, CA
993 Reviews
Serving Pasadena and the surrounding areas since Audi's entry into the US in 1970, Rusnak Audi remains one of the largest volume Audi dealers in the country year after year. Our formula of long-term team members delivering superior customer satisfaction and competitive pricing has worked until now - and we intend to stay with it! Experience a Higher Standard: The Rusnak Standard.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 993 reviews
January 19, 2023
Took my car in and Rudy Ramirez took care of me handled my problems with professionalism and great customer service and communications with me , 5stars review my problems with professionalism and great customer service and communications with me , 5stars review More
by whatsupG
Employees Worked With
Rudy Ramirez
January 12, 2023
Did lease buyout. Excellent experience, Easy transition- very direct and straight forward. Paperwork accurate. Karsten Tschaepe managed the buyout and was very pro Excellent experience, Easy transition- very direct and straight forward. Paperwork accurate. Karsten Tschaepe managed the buyout and was very professional. He provided options and different scenarios. It was very smooth w/no surprises. More
by jarrington
Employees Worked With
Karsten Tschaepe
January 10, 2023
They are very welcoming group of people who really took care of their customers. We would highly recommend this dealership for future purchase of Audi!! Moreover, our sale person was young lady, Bonnie Z care of their customers. We would highly recommend this dealership for future purchase of Audi!! Moreover, our sale person was young lady, Bonnie Zhao, that was very pleasant and knowledgeable but not intrusive at all. She was very friendly and patient, explaining everything clearly and consulted herself with her manager, Jeffrey Assad, for the things she needed to. She made our sudden purchase very easy and pleasant!!! Very professional!! Thank you, Bonnie 😊 Yasmina and Zoran (and little Gucci 🐶 More
by Jasna
Employees Worked With
Bonnie Zhao
October 03, 2022
The visit was pleasant and worked out fine and without any drama. I was able to see the Truck I went to see right of way, test drove it, worked out a deal and took it home. any drama. I was able to see the Truck I went to see right of way, test drove it, worked out a deal and took it home. More
by puffcatie
Employees Worked With
Christian Juarez
June 02, 2022
I took my Audi A7 to Audi Pasadena for a repair in January of 2022. I noted the problem was a "grinding" sound coming from the front brake(s). At that time the service person shared with me that it wa January of 2022. I noted the problem was a "grinding" sound coming from the front brake(s). At that time the service person shared with me that it was a problem with the brakes, and, with my consent, they would repair the problem. At that time I trusted Audi Pasadena, consented to the repair, and my brake pads and rotors were replaced in January 2022. Shortly thereafter, the problem persisted. I then took my car back to Audi Pasadena, and told them that the problem was not fixed. They apparently took a look at the car, and told me: "There is no grinding noise coming from the front of the car." And I was also told, "If there is a grinding noise, that's normal for Audis, and there's nothing wrong with it, and nothing we can do about it." The same day I went for a drive with the Service Manager. He shared with me that he heard the noise I was referring to. He suggested that it was not normal, and that he'd like to do further diagnosis, which I declined. They didn't get it right the first two times, I was not interested in a third misdiagnosis or assessment. In short. the Audi Pasadena service shop unnecessarily, and I believe knowingly, changed the brakes, and I was told that the brake replacement would solve the problem. Clearly it did not. To note: I brought the car in during the fall of 2021 for a routine service, at which point I was told that "the brakes are in good shape". Clearly the car did not need new brakes. I think Audi Pasadena does a poor job of assessing and determining repair needs. And as a result, suggests repairs that are not needed. It's worth noting that Audi Pasadena refused to refund the uncessasary brake repair that they performed on my vehicle. Finally, I find Audi Pasadena to lack integrity, honestly, ethics and the ability to "do the right thing" when it comes to correcting an error that they made. I'd strongly advise not to take your vehicle to Audi Pasadena if trust, honesty, and integrity matter to you when you repair your vehicle. More
by Rob
Employees Worked With
Ramzi Kakish
April 02, 2022
I had previously left a one star review. After a few days I was able to speak to a manager Mr. Ramzi, he was able to clarify the situation with the current technician.. My car still has is After a few days I was able to speak to a manager Mr. Ramzi, he was able to clarify the situation with the current technician.. My car still has issues but it was put back to "Drivable" status as I had brought it in, no charge. More
by brandnewjc77
Employees Worked With
Ramzi Kakish, Ian De Los Reyes
April 18, 2020
Service Dept: 10 out of 10 The service dept. seems to be dedicated to handling every single thing possible...even seat-belts that are slow to retract! My car is always ready wh The service dept. seems to be dedicated to handling every single thing possible...even seat-belts that are slow to retract! My car is always ready when they say it will be; they check with me about any added costs; now they even pick up and deliver my car. I love Rusnak Audi. More
by neigh52
Employees Worked With
don't know their names
April 14, 2020
Always helpful. Expedient service. Very friendly and honest. Conveniently located. They give a a very useful checkpoint list as well as excellent service. I will p Expedient service. Very friendly and honest. Conveniently located. They give a a very useful checkpoint list as well as excellent service. I will probably go Back!! More
by PJC
Employees Worked With
Henry Perez
