Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Pasadena
Pasadena, CA
1,014 Reviews
Serving Pasadena and the surrounding areas since Audi's entry into the US in 1970, Rusnak Audi remains one of the largest volume Audi dealers in the country year after year. Our formula of long-term team members delivering superior customer satisfaction and competitive pricing has worked until now - and we intend to stay with it! Experience a Higher Standard: The Rusnak Standard.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,014 reviews
July 29, 2006
car broke down after 3 weeks service manager and service peo[ple do not know anything thing about our car, they promised to have it fixed in one day , then the next day , now they don"t know when or how to peo[ple do not know anything thing about our car, they promised to have it fixed in one day , then the next day , now they don"t know when or how to fix it. they are the worst service i have e ver seen. do not buy a car from rusnak pasadena , i put 27,000 ollars down and ended up driving a ford focus instead of the car i . purschased " the lemon law should also apply to service people who keep your car with no resolution insight on how to fix it. rusnak should revamp his service department if he was smart. but as you can see he condones such incompentance in his dealership, when i get my money back i will buy a bmw where service counts and they treat you with respect. More
by csommers
Employees Worked With
chris
May 10, 2006
If you can avoid servicing your car at Rusnak, then do so. We bought a new car that came with 2 years of free services and HAD to go to Rusnak. They then made their money back by charging for all sorts o so. We bought a new car that came with 2 years of free services and HAD to go to Rusnak. They then made their money back by charging for all sorts of unknowns and the labor was insanely expensive. We are now awaiting a possible settlement for faulty diagnosis on oru ingnition system that they insisted needed replacement. They make all their money on repairs!!!! More
by memccoy101
September 14, 2005
Beware of Rusnak. Chris Aldworth is in charge of the Rusnak service dept and he was totally unresponsive. My Audi TT 225 with 39k has been in the shop over 30 times!!! You would think someone would lo Rusnak service dept and he was totally unresponsive. My Audi TT 225 with 39k has been in the shop over 30 times!!! You would think someone would look at my service history and offer to get involved to fix this vehicle. About every 1 - 2k a new problem surfaces. Many of which, were repaired previously at Rusnak. Just a few from my very long list... - Drivers Side Air Bag (warning light on/air bag replaced) - Passenger Side Air Bag (warning light on/air bag replaced) - Fuel pump (car stalled - replaced) - Temp Warning Light - (sensor replaced) - Alternator & battery replaced - Instrument cluster replaced - Gas Tank senor replaced And, lots, lots more..... Worst of all, my warranty ran out in December & now Audi claims no responsibility for repeated and/or prior problems. Bottom line - I will NEVER buy any vehicle from Rusnak!!!!!!!!! Mark Drake More
by mtdrake
Employees Worked With
Chris Aldworth
March 11, 2004
This dealership is called an "auto group" because the same company on the same lot has several other high end car brands, Porsche, Bentley...etc. We were serious about purchasing an "facto because the same company on the same lot has several other high end car brands, Porsche, Bentley...etc. We were serious about purchasing an "factory ordered" car. We knew exactly what we wanted and the ordering process was carefull and clearly explained. The car was delivered in about three months (about the time they estimated), exactly what we ordered and in perfect condition. Perhaps this isn't the place you want to haggle and penny pinch. Our experiences with other Audi "LA area" dealers could take up pages. Rusnak Pasadena was more business-like and provided the best new car purchasing experience we've had since...... 1989. The parts department was very helpful, the car has yet to have it's first oil change so I haven't experienced the service department. Overall, we are glad we purchased from Rusnak Pasadena and would buy from them again. More
by Pierre
