Audi Oxnard | Page 10

First Car Service It was very pleasant experience. Bill was great! He had me a loaner for a short business dealings I needed to deal with. My car was ready in two hours It was very pleasant experience. Bill was great! He had me a loaner for a short business dealings I needed to deal with. My car was ready in two hours and worked out perfect. More

Recall work Good job on resolving the Tamara air bag issue. Excellent customer service. Fast turn around on the repair. I trust this service department thank y Good job on resolving the Tamara air bag issue. Excellent customer service. Fast turn around on the repair. I trust this service department thank you More

Great purchase experience , wonderful staff, quick services and helpful response. I got what I need here in Oxnard Audi. Really unforgettable experience of my first Audi. , wonderful staff, quick services and helpful response. I got what I need here in Oxnard Audi. Really unforgettable experience of my first Audi. More

Need to keep the customer informed I had to call and text service department advisor multiple times to get the status of my vehicle. I caled and found out late in the day (around 5 PM) I had to call and text service department advisor multiple times to get the status of my vehicle. I caled and found out late in the day (around 5 PM) my car needed to be kept another day. A big inconvenience. The next day I received no update on the status. I called multiple times. No response. Finally I called and spoke with the service manager who promptly called me back. In summary, nice oeople and the service and engine light issue was corrected. The opportunity for improvement is with communication. My service advisor was not pro-active or sensitive at all in the area of communication with me the customer. The customer needs to be kept informed periodically on the status and timing of the service work, not left in the dark. I did all the texting and calling to find out about my car. Knwoing my car would require another day should have been communicated much earlier. More

First car service my first car service was great. People were friendly and informative. I waited for my car and had brought some study material . I was even shown were my first car service was great. People were friendly and informative. I waited for my car and had brought some study material . I was even shown were the quiet room was to allow mw to go over my book. My car service was done pretty close to the estimated time they quoted me. More

Audi Q5 Service Service was excellent and completed in a a timely manner. Bill, our service representative, was terrific, as always! I recommend DCH in Oxnard for yo Service was excellent and completed in a a timely manner. Bill, our service representative, was terrific, as always! I recommend DCH in Oxnard for your Audi service. More

routine service appointment Friendly staff, customer centered and efficient. Bill explained what service was planned, introduced the pre-paid plan and advised the advantage to th Friendly staff, customer centered and efficient. Bill explained what service was planned, introduced the pre-paid plan and advised the advantage to the customer who is expecting to keep his car. More

prompt and competent Ruben Gomez was very responsive to our requests for information about the three models of Audis that we were interested in and was able to obtain the Ruben Gomez was very responsive to our requests for information about the three models of Audis that we were interested in and was able to obtain the vehicle we requested in a short period of time. More

Bill is the Best Bill is always nice & happy to help. I like how he interacts with me. I would give stars for quality of work, but I am not a mechanic so I don’t know. Bill is always nice & happy to help. I like how he interacts with me. I would give stars for quality of work, but I am not a mechanic so I don’t know. More

Introduced problems during service Took car for first service at 10k miles. came home and every emergency light in the car started going off. Dealer said i need to take it back to fix i Took car for first service at 10k miles. came home and every emergency light in the car started going off. Dealer said i need to take it back to fix it. This is very difficult when you have an 8 week old and 2 year old and two full-time working parents. Plus, CarPlay in audi doesn’t work with iPhone X and they claim it’s an iPhone problem and said “oh well we can’t do anything about it.” Pretty BS to me! also they don’t have loaners available for service which sucks when your dealer is 25 minutes away from home. Meh. More