Audi Owings Mills - Service Center

Owings Mills Audi has the best service department I have ever dealt with. Tom DiNatale is exceptional! Tom is fast fair and knowledgeable! My experience is always excellent!!! ever dealt with. Tom DiNatale is exceptional! Tom is fast fair and knowledgeable! My experience is always excellent!!! More

Audi of Owings Mills service team are super responsive, friendly, thorough, and fast to respond. They provide all of the information needed to make good service decisions. I think they are the best in the friendly, thorough, and fast to respond. They provide all of the information needed to make good service decisions. I think they are the best in the area More

Very friendly and professional great customer service waiting time prompt clean appears to sanitized with sanitizer available refreshments always stocked restrooms spotless exciting attire available waiting time prompt clean appears to sanitized with sanitizer available refreshments always stocked restrooms spotless exciting attire available More

Great customer service and time management. I was scheduled for 7:30AM and Tom got my vehicle right in and I had a loaner vehicle to use while my vehicle was being serviced. scheduled for 7:30AM and Tom got my vehicle right in and I had a loaner vehicle to use while my vehicle was being serviced. More

Warranty repair of recall and issue with side assist not working. The team had everything fixed on two hours along with a car wash and vacuum! Awesome! working. The team had everything fixed on two hours along with a car wash and vacuum! Awesome! More

Great experience, wasn’t there for hours, everyone was masked and maintained social distances as required. plenty snacks water tea coffee and lattes to enjoy. Once again, an Overall great experience! masked and maintained social distances as required. plenty snacks water tea coffee and lattes to enjoy. Once again, an Overall great experience! More

Was able to get a next-day appointment to take care of some serious damage on my car. The staff was very helpful and courteous, sent me a video of their findings and supplied frequent updates. They provid some serious damage on my car. The staff was very helpful and courteous, sent me a video of their findings and supplied frequent updates. They provided a loaner quickly without me having to ask and had my car taken care of the next day. Great service. More

Tom so very helpful.polite knowledgeable and goes the Tom so very helpful. polite knowledgeable and goes the xtra mile Everyone there is easy to work with . Area clean and comfortable. Easy place to b Tom so very helpful. polite knowledgeable and goes the xtra mile Everyone there is easy to work with . Area clean and comfortable. Easy place to be More

Clean comfortable environment. Good service. The staff knows you by name. The inspection video was a pleasant surprise and a nice touch. Dealt with Mercedes and BMW within a block away and i rank Audi #1. knows you by name. The inspection video was a pleasant surprise and a nice touch. Dealt with Mercedes and BMW within a block away and i rank Audi #1. More

I was very impressed by the complete work accomplished by my service agent,Tom. Never been impressed more by the video explaining all vital points that were shown.. Tom was very much on top of all service in my service agent,Tom. Never been impressed more by the video explaining all vital points that were shown.. Tom was very much on top of all service inspections. Keep up the great work ! More