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Audi Owings Mills
Owings Mills, MD
260 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 260 reviews
June 09, 2021
Owings Mills Audi has the best service department I have ever dealt with. Tom DiNatale is exceptional! Tom is fast fair and knowledgeable! My experience is always excellent!!! ever dealt with. Tom DiNatale is exceptional! Tom is fast fair and knowledgeable! My experience is always excellent!!! More
by Bnbibcat
Employees Worked With
TOM DINATALIE
June 01, 2021
Audi of Owings Mills service team are super responsive, friendly, thorough, and fast to respond. They provide all of the information needed to make good service decisions. I think they are the best in the friendly, thorough, and fast to respond. They provide all of the information needed to make good service decisions. I think they are the best in the area More
by hwrodgers4
Employees Worked With
Wayne Luberecki, TOM DINATALIE, JESS WILDASIN, KALAH HOUSTON, CHARISMA THOMAS, CAROLYN GAMEZ
May 28, 2021
Very friendly and professional great customer service waiting time prompt clean appears to sanitized with sanitizer available refreshments always stocked restrooms spotless exciting attire available waiting time prompt clean appears to sanitized with sanitizer available refreshments always stocked restrooms spotless exciting attire available More
by Tbone5737@gmail.com
Employees Worked With
Wayne Luberecki, TOM DINATALIE
May 17, 2021
Sales professional, Nancy Hughes is unexcelled in her knowledge, friendliness and customer service skills. Dan Coy, Sales mgr. was professional, personable and great to meet and work with. knowledge, friendliness and customer service skills. Dan Coy, Sales mgr. was professional, personable and great to meet and work with. More
by Gary
Employees Worked With
Daniel Coy, NANCY HUGHES
May 15, 2021
Great customer service and time management. I was scheduled for 7:30AM and Tom got my vehicle right in and I had a loaner vehicle to use while my vehicle was being serviced. scheduled for 7:30AM and Tom got my vehicle right in and I had a loaner vehicle to use while my vehicle was being serviced. More
by Therman
Employees Worked With
TOM DINATALIE
May 09, 2021
My issues with the dealer are with the post-sale process in transferring existing tags/title from my trade in to my new purchased Audi. The business mgr said he would request the paperwork to transfer of m in transferring existing tags/title from my trade in to my new purchased Audi. The business mgr said he would request the paperwork to transfer of my DE plates/title be expedited when I purchased the vehicle. Yet thirty days later (within the 60 day limit of my temp tags), I get an email asking if I still have my registration of my trade in. What part of "expedite" did they not understand? I told them no one asked me to provide the trade in registration when I picked up the new vehicle paperwork but it s/b in the glove box of the trade-in vehicle, provided the car was still on the lot. I was told the vehicle was no longer on the lot and I said that is now their problem to resolve. Subsequently I get an email telling me the car was still on their lot and they found the registration. I get confirmation from DE DMV that the new vehicle transfer paperwork has been received but still no official word from the dealership on when I can expect the new paperwork. Fast forward to day 50 (of the 60 day temp tag period) and I inquire on the status. The dealership tells me they paid an additional DMV fee (as I wanted to extend my registration to 5 years) and that Sales will notify me for payment of the additional fee. On day 56, I inquire again saying I have not seen the new title/registration nor have I heard from the dealership of reimbursing them for the additional DMV fee. Dealership calls back on day 59 and says I now need to pay the DMV. I tell them the dealership paid the fee and that I need to pay the dealership. Dealership then tells me they will mail the transferred title/registration and it will arrive "early next week", sadly past the 60 day window of my temp tags. I call back reminding them that getting the new title/registration "early next week" is not good because it is past the 60 days of my temp tags. They tell me they will overnight a new temp tag extending it for another 30 days. I wait 2 days with no new temp tags and call back AGAIN. Now they tell me because my new title/registration will be arriving shortly, instead of mailing the extension to my temp tags, I should just print out the extension temp tags. Out of frustration, I call the GM and leave a msg to call me and of course, he never did. How can all this happen? Why am I hocking the dealership every step of the way on what should be a routine process? Why do I have to refresh their memory on what was told to me, when my temp tags are expiring, etc? Clearly there is no coordination between the business mgr. and the team that is responsible for registering new vehicles. I have never experienced such troubles with any dealerships (and I have purchased a lot of cars) on this process. Too bad because the sales experience was very good and absent this screw up post sale, I would have given this dealership a 4 star rating. More
by David Chun
Employees Worked With
Kirk Patel
April 27, 2021
This was the best car buying experience we have had. Everyone we met were friendly and helpful. Kirk in finance was educational and helpful. The most outstanding aspect was our salesperson Mickey. He is Everyone we met were friendly and helpful. Kirk in finance was educational and helpful. The most outstanding aspect was our salesperson Mickey. He is sincere and respectful. We have the utmost confidence in Mickey who made our 3 hour round trip from Delaware worth every mile. We have had good, bad and indifferent previous car buying experiences but Mickey and Kirk gave us our first outstanding experience. We will definitely come back to Audi of Owings Mills again in the future. Jim and Barb. More
by Nicholsgilmore
Employees Worked With
Mickey Solomon and Kirk Patel
April 18, 2021
I was very impressed with Audi Owings Mills dealership in assisting me in purchasing a preowned Audi TTS. I purchased this car out of state online with the help of Nancy Hughes. She arranged to have me picke assisting me in purchasing a preowned Audi TTS. I purchased this car out of state online with the help of Nancy Hughes. She arranged to have me picked up at the airport, have the paperwork needed to complete this transaction ready to go and explained the features of the car before I drove it back to my home state. I was very pleased with the dealership’s assistance and would certainly buy from them again! More
by therealdonmccoy
Employees Worked With
NANCY HUGHES
March 31, 2021
Warranty repair of recall and issue with side assist not working. The team had everything fixed on two hours along with a car wash and vacuum! Awesome! working. The team had everything fixed on two hours along with a car wash and vacuum! Awesome! More
by Stevied71
Employees Worked With
TOM DINATALIE
