Audi Owings Mills

Great customer service at this Audi dealership. Our sales person Vince was awesome - he spent time with us to show us the features of the car and was professional throughout the entire process from there. Th person Vince was awesome - he spent time with us to show us the features of the car and was professional throughout the entire process from there. The rest of the staff was friendly and helpful as well. We kept everyone there late finishing up our purchase and no one ever showed any impatience. More

Arrived early. Had to wait for doors to open. Was first in. Explained service needed with some pushback on resetting the service indicator since I perform most of it myself and the rest was done at indepen in. Explained service needed with some pushback on resetting the service indicator since I perform most of it myself and the rest was done at independent repair shop. Their policy is, if they don’t perform the service, they won’t reset the light. However, after some back & forth, the service writer resolved to my satisfaction and actually gave me parts & oil to take home as part of Audicare which came with the car when I bought it. I purchased used and didn’t know I had Audicare, so I just recently had the service done and it didn’t make sense to do it over again. Rest of service (an open recall for coolant after run pump, wheel balance, tire rotation, 4 wheel alignment, brake fluid & fuel system flush) went quickly and the technician even sent me via text & email a short video of my car, explaining that all went smoothly. All in this was stress free and I received a new loaner Audi Q5 to use while mine was being worked on. No further issues or problems. I would return again. Thanks guys! More

Another excellent service experience today at Audi Owings Mills. My service advisor Tom Dinatale was right on point with his level of communication and everything was completed ahead of schedule. Mills. My service advisor Tom Dinatale was right on point with his level of communication and everything was completed ahead of schedule. More

I was in the market for an A6. Unfortunately, this dealership did not have exactly what I was looking for at the time, but the salesman I worked with, Mickey Solomon, was very helpful and extremely kn dealership did not have exactly what I was looking for at the time, but the salesman I worked with, Mickey Solomon, was very helpful and extremely knowledgeable, especially when it came to the electronic controls for the car. I ended up buying my car from another dealer, but plan to have my car serviced at this location. The people were great! More

Courteous and efficient. Provided Availability and access to fit my busy schedule. Kept me updated on the progress of the service. I will definitely return to have my vehicle serviced here. to fit my busy schedule. Kept me updated on the progress of the service. I will definitely return to have my vehicle serviced here. More

Dealership staff was very helpful and friendly. They took care of the issue promptly and alerted me as soon as it was completed. highly recommended dealership! care of the issue promptly and alerted me as soon as it was completed. highly recommended dealership! More

Stacey A is a brand new employee who went above and beyond on a Saturday evening to address my urgent issues. And I can always count on Tom D for exceptional ongoing maintenance and support. beyond on a Saturday evening to address my urgent issues. And I can always count on Tom D for exceptional ongoing maintenance and support. More

Owings Mills Audi has the best service department I have ever dealt with. Tom DiNatale is exceptional! Tom is fast fair and knowledgeable! My experience is always excellent!!! ever dealt with. Tom DiNatale is exceptional! Tom is fast fair and knowledgeable! My experience is always excellent!!! More

Audi of Owings Mills service team are super responsive, friendly, thorough, and fast to respond. They provide all of the information needed to make good service decisions. I think they are the best in the friendly, thorough, and fast to respond. They provide all of the information needed to make good service decisions. I think they are the best in the area More

Very friendly and professional great customer service waiting time prompt clean appears to sanitized with sanitizer available refreshments always stocked restrooms spotless exciting attire available waiting time prompt clean appears to sanitized with sanitizer available refreshments always stocked restrooms spotless exciting attire available More