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1,104 Reviews of Audi Ontario - Service Center
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June 09, 2018
Excellent service visit Awesome dealership and very convenient to the IE, it's clean and one thing that stood out it's bigger then all they other Audi dealerships I have been Awesome dealership and very convenient to the IE, it's clean and one thing that stood out it's bigger then all they other Audi dealerships I have been to. Luis M. was very professional, very helpful and spot on, thanks Luis. I highly recommend this dealership and Luis (service rep). More
by Audi junkie
Employees Worked With
Luis Macias
June 09, 2018
Professional service We cannot ask for more, excellent help and very polite personal service, second time so far and we are very happy with our visit, knowledge and commu We cannot ask for more, excellent help and very polite personal service, second time so far and we are very happy with our visit, knowledge and communication was really impressive, good job More
by Ride on/Jose8
Employees Worked With
Luis Macias
June 09, 2018
Decent Maintenance Services with Great Customer Relations This was our first (complementary) maintenance service for our new Q7. Scheduling was very easy and a pleasure as the customer relations representativ This was our first (complementary) maintenance service for our new Q7. Scheduling was very easy and a pleasure as the customer relations representative was very attentive. We like to get in and out early, therefore, we were the very first customers and waited for opening. Once opened, we were very professionally greeted by a service representative (Ms. Mejia). Everything was a breeze and we collected a loaner vehicle (Q7). Unfortunately, this is as good as the experience developed itself. The loaner vehicle was dirty (even though) for being the first customers to collect one as well as it did not contain a full tank of gas (which we later re-mediated). According to the service representative, Audi does not cover tire rotation and balancing as part of this service. Therefore, they charge you $40 for a simple rotation which any local shop can do for free. After several hours we had to call the service desk to inquire about our vehicle; something that does not happen with other luxury vehicle dealerships. The exchange was prompt and easy. Once again, the representative was really nice and wished us well; demonstrating she received good training or just carried great customer relations skills. However, upon getting home we noticed blackened-oily hand prints in several areas of the cabin as well as hood and engine bay areas. Nothing a microfiber towel can't fix but once again, not what you'd expect from a luxury vehicle dealership. More
by SgtCoolio
Employees Worked With
Ambar Mejia
June 08, 2018
Great service and kept me informed Adrian got me in and out and explained the additional work for brakes and the charges. Audi Ontario has been great since they opened. My wife also g Adrian got me in and out and explained the additional work for brakes and the charges. Audi Ontario has been great since they opened. My wife also gets her Q7 serviced at Audi Ontario and we will continue to do so More
by Peter Kim
Employees Worked With
Adrian Madrid
June 08, 2018
Luis Macias This is our third Audi. We have always gone to Riverside for any service needs. But now fast forward to my 1st and 2nd experience with Luis. He was mo This is our third Audi. We have always gone to Riverside for any service needs. But now fast forward to my 1st and 2nd experience with Luis. He was more than helpful, he was pleasant to deal with and was very knowledgeable. A completely different experience compared to the service advisor, Stacy, at Riverside. Thank you for bring Luis out to the Ontario location. More
by SCANNING
Employees Worked With
Luis Macias
June 08, 2018
Always friendly and helpful Ambar Mejia , always so helpful always answers all my questions and returns my calls . Always greets me like I’m her best friend . Thank you Valerie O Ambar Mejia , always so helpful always answers all my questions and returns my calls . Always greets me like I’m her best friend . Thank you Valerie OKeefe More
by hotvalgal
Employees Worked With
Ambar Mejia
June 08, 2018
Great service! Luis was very patient, thorough and knowledgeable. He took his time to make the transition and wait time as well showing the problems of the car with Luis was very patient, thorough and knowledgeable. He took his time to make the transition and wait time as well showing the problems of the car with the mechanic on site. He’s great as an advisor and very welcoming. I highly recommended him to anyone that come to Audi service. Thank you for everything! More
by MsA6
Employees Worked With
Luis Macias
June 08, 2018
replacement battery Hello, Great Service....Erik Garcia was very helpful explaining what was going to be done and how long it would take. He also was able to get my car Hello, Great Service....Erik Garcia was very helpful explaining what was going to be done and how long it would take. He also was able to get my car done sooner than quoted and I showed up not having a appointment. Thank you Erik, Karen Harrison More
by Karen H
Employees Worked With
Erik Garcia
June 08, 2018
Excellent Service Experience at AUDi Ontario Always a pleasure to get my car service done at AUDI Ontario especially when my service advisor is Luis Macias. I have had my car serviced twice with Always a pleasure to get my car service done at AUDI Ontario especially when my service advisor is Luis Macias. I have had my car serviced twice with Luis Macias and I am in and out in a timely basis and have not had any issues with my vehicle thus far. It is a nice feeling to be treated with so much respect after spending the $$ on a luxury vehicle. Highly recommend you visit AUDI Ontario for all your service needs! More
by Mrtdugo
Employees Worked With
Luis Macias
June 08, 2018
Always Perfect! Audi Ontario is an excellent dealership. I always schedule my appointments with Luis Macias. He has taken care of us from the first time to the prese Audi Ontario is an excellent dealership. I always schedule my appointments with Luis Macias. He has taken care of us from the first time to the present. He works hand in hand with the service department to keep us up to date and always has a loan car available for me at my appointment. I will always be loyal to him due to his wonderful service. Lisa Mc More
by LisaMac
Employees Worked With
Luis Macias
