Audi Ontario - Service Center

For me, simple and fast is always the best when it comes to service my Q7 and well when you have someone who knows what they’re doing and who is professional and very easy to work with and very informative. to service my Q7 and well when you have someone who knows what they’re doing and who is professional and very easy to work with and very informative. Things go simple and fast. Miles is a wonderful person easy to get along with very easy to work with. Definitely coming back to him for every service More

Ontario Audi service department was very professional with an inviting atmothat made me feel safe. Jake Narasky took care of all my questions and was courteous. with an inviting atmothat made me feel safe. Jake Narasky took care of all my questions and was courteous. More

The show floor very clean and the sales team very professional also the model selection a lot more than other dealership! Plus the service team fix all the problem with the car always on time. professional also the model selection a lot more than other dealership! Plus the service team fix all the problem with the car always on time. More

Every time I visit Walters Audi in Ontario, Jake is my go to. He takes the initiative for his clients and provides top tier service. I dropped my car off at 9:00 on Saturday for a 10k mile service and my car to. He takes the initiative for his clients and provides top tier service. I dropped my car off at 9:00 on Saturday for a 10k mile service and my car was ready within an hour and a half. More

Friendly staff, everything was prompt as I waited for my car. Car wash was something I was looking forward to but unfortunately not working. Other than that miles was attentive and sweet! car. Car wash was something I was looking forward to but unfortunately not working. Other than that miles was attentive and sweet! More

My customer service Rep Jake Narasky was excellent and I could tell he wanted to be as helpful as possible but I did have an issue with the handling of A7 by Audi technicians. I took my car in because I was could tell he wanted to be as helpful as possible but I did have an issue with the handling of A7 by Audi technicians. I took my car in because I was having issues with my drivers side seat belt. I explained to them that it was tangled and doesn't retract all the way. They charged me $195 "diagnostic fee" to let me know that it was tangled and doesn't retract all the way, then they said it would cost $1,400 to replace because a spring was bad. They sent me a video of someone pulling my seat belt twice to show me how they reached their conclusion. They never untangled the seat belt and they never removed any panels to see beyond what I had already explained to them. After explaining this to Jake he was able to get the fee waived, I can understand the $195 fee if they took panels off and showed me the spring that they claim is damaged or if they even bothered untangling the seat belt(which they didn't) but charging $195 to pull the seat belt twice is beyond excessive and is a slap in the face. More

I would like to personally thank Mile for his exceptional work and hospitality, he deserves to be recognized by his superiors for his excellent customer service ! work and hospitality, he deserves to be recognized by his superiors for his excellent customer service ! More

Mikes always takes good care of me and in a timely manner! I know where to bring my Q7 everytime she needs some love! Thank you manner! I know where to bring my Q7 everytime she needs some love! Thank you More

First and foremost I would like to say I appreciate Audi Ontario Professional experience in safety protocol for social distancing . They showed quick and informative actions in making sure I had a knowledge Ontario Professional experience in safety protocol for social distancing . They showed quick and informative actions in making sure I had a knowledgeable experience. The Service Representative Vincent Wu was very patient and helpful making sure I was attended to properly. More