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1,108 Reviews of Audi Ontario - Service Center
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May 24, 2023
Diana Perez at Audi service dept in Ontario, CA was professional, polite & a joy to meet. professional, polite & a joy to meet. More
by gmholmes4
Employees Worked With
May 15, 2023
I purchased a “pre-owned” 2016 Audi on 3/11/2023 from Audi of Ontario. On 5/5/2023, after only 1200 miles, I began hearing a clicking/ticking noise from the right front of my vehicle. I immediately took Audi of Ontario. On 5/5/2023, after only 1200 miles, I began hearing a clicking/ticking noise from the right front of my vehicle. I immediately took it to Bauer German Auto Mechanic in Glendora, CA. They diagnosed it to be a faulty right front axle and right front lower control arm. The head mechanic advised I take it back to Audi of Ontario. After speaking to Phil Macias, servicing manager, he apologized and welcome my vehicle the following day to be inspected. On 5/9/2023, I was advised that my vehicle was not going to be covered per their used car manager. Upon arriving, I spoke directly with Brandon Barello, head service advisor, who informed me that they did not actually inspect my vehicle nor did they even put it on a lift to confirm a diagnosis, but simply went off of the 3rd party mechanics diagnosis. In fact, I was told that their mechanic couldn’t “replicate” the same sound that myself and 4 others heard. With that said, my vehicle basically sat in their back lot for 4 days. I was given an estimate and refused service. Following that, I immediately took my vehicle to Bauer German Auto for repair and service was completed in the same day at half the cost that I was given by Audi of Ontario. More
by bretallan6
May 15, 2023
Diana Perez Provided exceptional customer service with strong communication and care along the way. Great experience and I would highly recommend. strong communication and care along the way. Great experience and I would highly recommend. More
by JasonBazanQ5
Employees Worked With
May 14, 2023
I dropped my car off and it was finished sooner than expected. Diana was very straight forward on what was needed for my annual service. I appreciated her flexible in working my schedule in getting the expected. Diana was very straight forward on what was needed for my annual service. I appreciated her flexible in working my schedule in getting the vehicle ready the same day. More
by Ben
Employees Worked With
May 10, 2023
Diana is so professional and kind. The service here is ten times better than Pasadena Audi service. The service here is ten times better than Pasadena Audi service. More
by bingmu2002
Employees Worked With
