Audi Ontario - Service Center

Service Appointment for Recalls First time visit for service recalls. When I made the appointment I was given the Service Consultants name (Luis Macias) and a time I'd be expected. First time visit for service recalls. When I made the appointment I was given the Service Consultants name (Luis Macias) and a time I'd be expected. I was also told all necessary parts were available and I would have my car back same day. When I arrived and checked in with Luis Macias he was expecting me, all paper work was completed and ready for my signature. I received a call when the work was completed and when I arrived to pick up my car I only had to wait a few minutes and Luis had my car all ready. More

Friendly and Knowledgeable This was my first encounter with Audi service in Southern California and Luis Macias really rescued the experience for me. He made sure the paperwork This was my first encounter with Audi service in Southern California and Luis Macias really rescued the experience for me. He made sure the paperwork appropriately, spoke clearly about the services needed, and helped coordinate my loaner and payment. I would be looking at another Audi dealership except for his great customer service with me. More

Service Review Had scheduled a service with Luis Macias when I was there for previous concern on my car. Always professional and excellent service rep to work with. Had scheduled a service with Luis Macias when I was there for previous concern on my car. Always professional and excellent service rep to work with. More

Luis Macias Brought my '16 A4 in for 25k service and to have Eckbond address some issues on my rear bumper. Luis Macias was my service advisor and I immediately Brought my '16 A4 in for 25k service and to have Eckbond address some issues on my rear bumper. Luis Macias was my service advisor and I immediately remembered him from over 5 years ago, as a service provider from another dealership brand. I had the same exceptional attitude and service from him this time, as I remembered from before. Luis put me in a loaner for the day, and when Eckbond was not immediately responsive, extended my loaner over the weekend. Turns our Eckbond only works on sheet metal areas of the car, not the bumpers, so Luis ordered some touch up paint as a proactive gesture, w/out me asking. Luis Macias is very professional, very friendly, very easy and fun to chat with. Luis will be my go to guy in the service department. More

Piece of Cake I called and made an appointment for service, requested a loaner car, came back the next day on my lunch hour and everything was ready and washed, cou I called and made an appointment for service, requested a loaner car, came back the next day on my lunch hour and everything was ready and washed, couldn't ask for more. More

Good & professional services Mr. Luis Macias is a very nice, polite and professional man. He gave me a very clear condition of my vehicle. I felt it is an excellent service and Mr. Luis Macias is a very nice, polite and professional man. He gave me a very clear condition of my vehicle. I felt it is an excellent service and I appreciate. For sure I will come back for my vehicle service in future and I will recommend my friends and co-workers to buy vehicles in your Ontario dealership and maintain vehicles there. More

Service review Ron Frazier helped me with my first service experience at Audi Ontario. Very friendly gentleman and helped me with all my questions and getting my veh Ron Frazier helped me with my first service experience at Audi Ontario. Very friendly gentleman and helped me with all my questions and getting my vehicle serviced in a timely fashion. More

service I recently had my car in for a 15K service at the new Ontario Walters Audi dealer. I had a great experience. Ron Frasier took care of everything. I I recently had my car in for a 15K service at the new Ontario Walters Audi dealer. I had a great experience. Ron Frasier took care of everything. I was provided a ride to work and a call when my car was ready. I will definitely take my car there again when it is time. Beautiful showroom The entire staff was very friendly and helpful. More