Audi Novi

scheduled 5000 miles service. I scheduled 5000 mile service for my brand new car. They did tire rotation too. They did not bother to check the tire pressure. The font tires had mor I scheduled 5000 mile service for my brand new car. They did tire rotation too. They did not bother to check the tire pressure. The font tires had more pressure than back.they Attempt to clean the inside of the car after the exterior was washed. I got sand allover front seats, cup holders and dash board. They seat in the car with dirty boots. The plastic caver on the door is full of rusty oil dirt from their work boots. When I break on the hway my car is breaking very bad. On my previous car they change a bulb on the back and they scratches the right side of the car. They did maintenance and scratch the car with the belt. They worked on the right windows and everything was put up side down. The wind was coming in like when to window was open. Servicing your car there was bad now is way worse than before. More

World Class Service! Mr. Ross and his team are always a pleasure to do business with! Servicing our Audi is actually something we look forward to because of all the gre Mr. Ross and his team are always a pleasure to do business with! Servicing our Audi is actually something we look forward to because of all the great people who work there. We LOVE our Audi Dealership........... Keep up the great work! More

Very friendly and helpful Recently I purchased a used A7 through this dealership and couldn't be happier. Chris Pugh was extremely helpful through the entire purchase. We came Recently I purchased a used A7 through this dealership and couldn't be happier. Chris Pugh was extremely helpful through the entire purchase. We came in not knowing exactly what we wanted and came out extremely satisfied. I love my A7 and as soon as he found one meeting my criteria, Chris called me right away. Overall I would absolutely return to the dealer (and salesman). More

These guys epitomize Service! I'm always appreciative of a company that takes the time, and cares like your family, the guys at Audi Farmington do just that! Thanks Brian and Bo in I'm always appreciative of a company that takes the time, and cares like your family, the guys at Audi Farmington do just that! Thanks Brian and Bo in service for your commitment to my car's (A5) needs...I recommend you to anyone in need of Audi TLC. More

Service Department lacks integrity I drove an hour to Farmington Hills Audi to get a simple service code check. Pulled into the bay and got no tech to greet me. Walked through the servi I drove an hour to Farmington Hills Audi to get a simple service code check. Pulled into the bay and got no tech to greet me. Walked through the service dept and got no attention so I walked to the front sales area where absolutely no one acknowledged me. Got the attention of one salesperson who walked me to the service dept where the service dept manager met me and offered no help other than to suggest setting up an appointment. Didn't offer to read the code or even ask what the issue was. This was the worst experience I have ever had from a "high end" dealership. These guys are a joke. More

Great Experience with Audi of Farmington Hills I recently went into Audi of Farmington Hills to purchase a vehicle. I personally worked with Barron Harris and very impressed with his genuine care I recently went into Audi of Farmington Hills to purchase a vehicle. I personally worked with Barron Harris and very impressed with his genuine care and attention to making sure that my husband and I were completely satisfied with our purchase. I also worked with Dana Tidwell (Sales Manager) and greatly appreciated his interest and support to ensure that everything was being done to our satisfaction, I would highly recommend this dealership!! More

Best dealership experience ever. My first Audi and wasn't sure what to expect from the dealership. I knew it would be decent, since I've purchased several other make vehicles from Sub My first Audi and wasn't sure what to expect from the dealership. I knew it would be decent, since I've purchased several other make vehicles from Suburban Collection... but this was sure to be different. And it was. From the sales rep, Tyler, to the parts desk, everyone was up on their game making the buying experience as exciting as the car I was purchasing (S5). Awesome team! More

Customer Satisfaction Rate at Audi of Farmington Hills The difference between a successful business and a mediocre business is often the level of customer service provided by their employees. Aaron Stokes The difference between a successful business and a mediocre business is often the level of customer service provided by their employees. Aaron Stokes showed great customer service by demonstrating this to me as a customer looking to purchase a vehicle. More