Audi Novi

Fast and thorough explanation of lease agreement. Dealership is closer to my house so that's a plus Dealership is closer to my house so that's a plus More

Great and fast service. zee gave us a great deal on the vehicle and tried her best to save us money. zee gave us a great deal on the vehicle and tried her best to save us money. More

I would like to go on the record by saying that I am not one to give a negative review about a company. I feel like it's important to give people the benefit of the doubt. With that being said, I extremely one to give a negative review about a company. I feel like it's important to give people the benefit of the doubt. With that being said, I extremely disappointed at the lack of communication that was given to me and my husband. We dropped off our car on August 2, 2023 for minor repairs with the expectation that it would only take a couple of days to fix...After not hearing anything from them and making phone calls and leaving voicemails, we received no call back, even after numerous attempts to find out what was going on with our vehicle. My husband went as far as to go up there, not once but twice and still got no time frame on when the car would be fixed; and even tried to reach out the service manager to get some type of information and couldn't even get him to respond to our calls. Mind you that this is going on 3 weeks, and we finally are just now speaking to a manager. We shouldn't have to be chasing anyone about updates on a vehicle they had in their possession for nearly a month on a repair they said, "will only take a day or two to fix." This Leaves a bad taste in my mouth about this company. We went to the dealership to get the best quality service in a timely manner but instead their lack of communication has been completely unacceptable. More

Working on purchasing my second Audi from this dealership. Everyone that I've worked with has been professional, courteous, and helpful. dealership. Everyone that I've worked with has been professional, courteous, and helpful. More

We buy all cars through suburban collection we’ve been Porsche buyers for a very long time as well as Audi can’t say enough good things about this dealership as a whole such great people to work with Porsche buyers for a very long time as well as Audi can’t say enough good things about this dealership as a whole such great people to work with More

Z was a great salesman, gave great service and answered all of my questions. Thank you! all of my questions. Thank you! More

Aaron and the staff at Audi of Farmington were great. Car was ready to drive when we asked, and they were willing to deal. As good an experience of buying a car as I have had! Car was ready to drive when we asked, and they were willing to deal. As good an experience of buying a car as I have had! More

If I could give this dealership zero stars I would. I should have listened to my gut when I received terrible customer service, when just trying to originally get ahold of them about a vehicles availab I should have listened to my gut when I received terrible customer service, when just trying to originally get ahold of them about a vehicles availability. I was passed around to different people, then told I would receive a call back, and didn't for days. I really wanted to buy their 2021 Black Audi Q8. I finally got a hold of someone and she assured me that the car was in great condition, no scratches, very clean. I explained that I was driving from 2 hours away and I didn't want to waste my time if it wasnt in great condition. When we arrived, the car was a disaster. Not only were their huge scratches all over it, but the paint was peeling, there was overspray and orange peel paint all over it. The tailgate even had a spot with 5 drips running down. Then the left front fender was lifted up and flappy, without a clip even holding it. This car has been in multiple accidents, yet the dealership stood by the "CarFax" that said it had not. This is and AUDI Dealership, selling an AUDI in this condition, and then when we pointed it out, Zjust argued and said, "Well this IS an "as-is" car" and "I'm not an expert." This dealership should be embarassed by the way we were treated by Z and the others that simply do not take ownership in what they do. More

Mister Lee is very professional skilled and knowledgeable i highly recommended! One of a kind! i highly recommended! One of a kind! More

I needed a new car ASAP after being involved in an accident that totaled my 2021 Audi. I tried working with the dealership I bought that car from and also checked around with others, and they all gave accident that totaled my 2021 Audi. I tried working with the dealership I bought that car from and also checked around with others, and they all gave me the run around, tried to charge outlandish prices, and overall made the buying experience more difficult than necessary. Eventually I worked with Z at Audi Farmington Hills. She was a breath of fresh air. She got me in the car I wanted at a fair price, answered every question I had in a straight forward and honest way, and even helped me with a few minor questions while she was out of town (which I wouldn't have blamed her for not helping but she was so kind and went above and beyond!). I cannot say enough great things about Z. She's the best person I've worked with over the years and I've bought easily a dozen cars or more from different dealerships. They even delivered my vehicle two hours away from their location on a Saturday afternoon. Jen in the finance department was great and made our transaction very simple from the start as well. Top to bottom it was a great transaction! If you need an Audi, go see Z. I promise you won't be disappointed in your experience! More