Audi Norwell

Decent overall. We had major problems with a BRAND NEW Audi Q-7 directly after purchasing it. MMS Computer System had massive failures and the brake pressure valve We had major problems with a BRAND NEW Audi Q-7 directly after purchasing it. MMS Computer System had massive failures and the brake pressure valve. They never resolved the MMS Issue. Brake pressure valve was replaced 3 times on a brand new vehicle with under 5k miles, and is STILL failing. Dealership was NOT very accommodating or sympathetic. Had to get Audi USA involved. Luckily the Sales Manager (Lou) finally got involved. Lou was TERRIFIC and worked out a deal to trade the 2022 vehicle in for a new 2023 model given all the problems we had. They ended up coming through for us in the end, but it was a long painful road to get there. They should have offered a much quicker resolution and made us feel like valued clients. Unfortunately that was not the case. More

I worked with Jim Liberidis. He was very helpful, professional, and informative. I highly recommend JIm. He was very helpful, professional, and informative. I highly recommend JIm. More

Just brought my Q5 home and Su was so great to work with. Very professional and a straight shooter. Explained everything to me and I would highly recommend her to anyone. Very professional and a straight shooter. Explained everything to me and I would highly recommend her to anyone. More

Very slow in responses . As yet no estimate for My trade after sending a lot of information. after sending a lot of information. More

BUYER BEWARE!!!! This place would get a 0 star review if I could. Scam artists!!! They lie and don’t honor warranty work. Even management is unprofessional. I bought a used car from them signed… drove off t I could. Scam artists!!! They lie and don’t honor warranty work. Even management is unprofessional. I bought a used car from them signed… drove off the lot with a check engine light on. They half xxx fixed it. Then told me I was responsible for paying the rest. It was in the shop for 2.5 out of 3 months we owned it. They Pressured us to sign paperwork before the mechanic looked over the car completely. the sales manager “beahr” assured me they would take care and fix any problems so we signed. But he lied and they didn’t fix the problem told me I needed to pay. Then offered us less than we put down for a buy back. The whole place is lying sleezy sales men. Do not trust this dealership. Management even entered my personal space screaming at me in the service department. take your business elsewhere. Worst experience of my whole car buying life. More

I purchased a used infiniti there - not cheap. It was only 2 years old, low miles. The sales rep (Joe) was amazing. He was honest and did a good job. I was told to do all my service checks there. If only 2 years old, low miles. The sales rep (Joe) was amazing. He was honest and did a good job. I was told to do all my service checks there. If you don't buy a NEW AUDI from there, don't bother going there for service. Unless its NEW, they treat you like CRAP. They have had my car for 3 days, will not give me a loaner, hung up on me a total of 7 times (more could happen), got the wrong parts, no communication, and the sales guy (Steve) lies. He will tell you one thing, and then when I get a call from someone else, its a different story. Finally got thru with Manager, and everything Steve said was a lie!!! I can't speak to the quality of the work because I still don't have my vehicle. More

Service dept is very considerate and efficient with me. Very kind people . Know their product well. Matt Sartiini/ Carlos Castaneda... so very appreciated!’ Suzette Makar Very kind people . Know their product well. Matt Sartiini/ Carlos Castaneda... so very appreciated!’ Suzette Makar More

No return call as promised Someone was suppose to get back to me about a used Honda I inquired about and never received a call back. I do not remember name of man who called Someone was suppose to get back to me about a used Honda I inquired about and never received a call back. I do not remember name of man who called More

Two Thumbs up for service dept I recently had my Q5 serviced at Norwell Audi. Tom Cannon and Alex are friendly, helpful and a complete pleasure to work with. I would not consider a I recently had my Q5 serviced at Norwell Audi. Tom Cannon and Alex are friendly, helpful and a complete pleasure to work with. I would not consider any other place to service my Audi. Paul M. More

I highly recommended Audi Norwell. They have excellent service. I had the pleasure of working with Jeff Johnson. He was great, patient, and up front. I highly recommend him and his company. service. I had the pleasure of working with Jeff Johnson. He was great, patient, and up front. I highly recommend him and his company. More