Audi Norwell

Shopping for a new vehicle can be so overwhelming. Kyle put my mind at ease and made my visit as smooth as butter. He took the time and energy to make me feel like family. I 100% recommend him. Kyle put my mind at ease and made my visit as smooth as butter. He took the time and energy to make me feel like family. I 100% recommend him. More

I purchased a car from this dealership not long ago and kyle white was very attentive and answered all of our questions. His patience and knowledge was amazing and we're happy with our purchase. kyle white was very attentive and answered all of our questions. His patience and knowledge was amazing and we're happy with our purchase. More

Very professional very courteous and very detail minded. They do what they say they’ll do They do what they say they’ll do More

I recently purchased an Audi Q5 from Audi Norwell, and my experience was exceptional. The staff was incredibly helpful, consistently checking in to ensure everything was going smoothly and offering assist my experience was exceptional. The staff was incredibly helpful, consistently checking in to ensure everything was going smoothly and offering assistance whenever needed. Their attention to detail and customer service truly set them apart. I'm thrilled with my new Audi Q5 and highly recommend Audi Norwell for their professionalism and dedication to customer satisfaction. More

Great service, quick responses by staff to rectify any situation and easy buying process. Very much appreciated! situation and easy buying process. Very much appreciated! More

If I could give the dealership no starsif I could. I purchased a used Audi from Su Dong and within 60 days of purchase, the entire comfort control model needs replacing because of an incorrect bumper I purchased a used Audi from Su Dong and within 60 days of purchase, the entire comfort control model needs replacing because of an incorrect bumper installation (ie pre-existing condition). For anyone familiar, this box controls most things electrical including tail lights, doors, ignition, brake lights etc. The repair estimate is over 10k and Mike Gaughran the GM offers no fix other than me paying for this out of my pocket. Repair cost is over a third of the price paid for the vehicle. Obviously will take this issue to Massachusetts consumer affairs but I want to warn other buyers, stay away from this sales department. The only positive experience is the service department. They seem honest about the repair and causes of the issue. More

Su Dong lacks knowledge of Audi products, is unfriendly and couldn't be more off putting for a frequent Audi buyer. I ended up buying from a California dealership who understood what customer service is an and couldn't be more off putting for a frequent Audi buyer. I ended up buying from a California dealership who understood what customer service is and who were able to communicate the essential info that allows you to buy with confidence. They also sold for FIVE figures less despite being in the hottest car market in the country. More

This new 2024 is my 4th Audi and will be driven primarily by my wife. This A6 Quattro Prestige is a direct replacement for our 2019 model which was recently hit on a freeway by an at-fault driver in a five c by my wife. This A6 Quattro Prestige is a direct replacement for our 2019 model which was recently hit on a freeway by an at-fault driver in a five car accident and considered a total loss by the insurance company. However, due to the extensive electronic sensor systems and remarkable interior safety components and the strong exterior construction of this automobile - she had no injuries. Our salesperson was Dimetry who was professional - knowledgable and personable, and whom we would highly recommend. Due to the fact that this automobile was purchased early in the season it proved difficult to get exactly what we wanted. With the needed assistance of the General Manager Mike Gaughran this was done within a matter of weeks. Because of all of the above we highly recommend this car manufacturer and this dealership - Audi of Norwell. Ron and Patty Vodian More

I had the pleasure of working with Sean Townes (and Lou Porto) with the purchase of my Q5. This was by far and away the best car buying process I have experienced. They were both wonderful to deal with, an Porto) with the purchase of my Q5. This was by far and away the best car buying process I have experienced. They were both wonderful to deal with, answering all of my questions, showing me multiple vehicles. They put together a great deal and I could not be happier. If you are in the market for a new car, call Sean Townes, he will take great care of you. More

I purchased a $45,000 vehicle in February. The car was in mint condition and the buying process was quick and easy-I was in my new car in less than 24 hours. I spent an additional $3,000 on th The car was in mint condition and the buying process was quick and easy-I was in my new car in less than 24 hours. I spent an additional $3,000 on the paint and interior protection package, to keep my car in the mint condition I purchased it in. I was told that both the interior and exterior would be protected in full- “if we can’t fix it, we replace it at no cost”. I brought my vehicle back to have this service provided, leaving the car at dealer in the same pristine condition I purchased it in. While in the dealership’s care, it received the interior and exterior conditioning, an oil change and a roof I leak repair (it is a convertible). Two days later, vehicle was ready for pickup. I drove away and while getting on Rte3, looked over my shoulder to merge, at which time I noticed significant damage to the interior side panel of the car. It was torn and ripped, with a puncture. I took pictures immediately and reported to service, which was already closed. I also followed up with an email asking for a return call, which never happened. I called and spoke to the service manager who indicated he would speak to sales, as it was now a “sales issue” due to the service type. I was then told that sales reported that they would not fix the damage, as I purchased a “used car” and this damage was not ”covered” under warranty. I looped in my salesman who then contacted the General Manager, who asked that I bring the car in so he could evaluate. When I arrived, the salesman met me at the door and asked to see the damage; at which time he indicated, “I cannot believe they are giving you a hard time with this- this blatantly happened during your service”. The GM looked at the damage and berated me- accusing me that I caused the damage and that his team could not have been involved. I pushed back and showed him damage that was on the chrome and paint on the outside- likely a hose or a sharp edge of something used to treat the interior. He indicated that as a “good will gesture”, he would “fix” the damage as he “appreciated my business” and scheduled me for a week later for drop off. I dropped the car off as scheduled, was told that the panel was being replaced and the service manager indicated “I’m glad I finally got through to them and he agreed to replace this for you. I’m sorry this happened”. I thanked him for his support and left. Another two days later, the car was done, I was advised by phone that the panel was replaced and I picked up the car. The paperwork I received also clearly states that the panel was replaced. At pickup when I examined the work, the panel was clearly not replaced, but instead filled with some type of filler. Sales was already closed, so I could not speak to anyone, although I sent an email immediately to dispute this repair and inform that the panel was not in fact replaced as I had been told, yet “attempted” to be “repaired” and I was not happy. I requested a call back from the GM, which never happened until 5 days and several emails later, at which time he continued to berate me and accuse me of causing the damage, pleading that I “needed to see things from his side and the part is $1284”. Again, I expressed that my car was perfect when I left it- so again as “good will effort”, he advised that he would cover the labor of the part replacement if I chose to replace it, but that I would be responsible for the $1284 part. I am SO disgusted with this dealership. Apparently service and reputation is not something they care too much about. If you plan to just purchase a car and never go back, its quick and easy. If you’re looking for your forever dealership, think twice. What they don’t tell you is that the $3,000 protection plan is outsourced to an outside subcontractor, they do not stand behind their word, and the General Manager is quite possibly the worst businessman I’ve ever encountered. We will be servicing our Audis elsewhere moving forward and encourage all to same More