Audi Norwell

I have had two 2024 deliveries in the last six months. The delivery process for both cars was excellent. Kyle White in sales is very thorough and knows his product. I will be back, thanks! The delivery process for both cars was excellent. Kyle White in sales is very thorough and knows his product. I will be back, thanks! More

I am speechless about the customer service I recently received. I have always received great customer service here, but most recently they knocked it out of the park! I had bought my 2023 Q5 from Kyle an received. I have always received great customer service here, but most recently they knocked it out of the park! I had bought my 2023 Q5 from Kyle and recently got in an accident and it was totaled! The first question Kyle asked is whether or not I was okay. Physically yes, but emotionally devastated to lose my car that I loved so much. Kyle went over pricing for used and new vehicles. It made sense at the time to get into a used Q5. He knew exactly what I was looking for and took the time to find the perfect car for me. He was in touch with me throughout the entire process and has followed up with me on a few things that needed to be done after I received the car. I also wanted to acknowledge Lou, the person I spoke to with my first car about financing. He saw my husband and I and came out of his office to greet us. He remembered us even though it had been some time since we saw him. Kaitlyn helped us with the finances this time and she couldn't have been any nicer. I was still Upset over the loss of my original vehicle and she listened and made me feel better. Ayman is the gentleman I always see when I bring my car in to be serviced. He always greets you with a smile and you just feel happy being around him. When you arrive at the dealership you are greeted by Terri She is another person that just puts you in a good mood with her smile and warming nature. This dealership would get more than 5 stars if it was available. If you want people you can trust and know they are looking out for your best interest this is the dealership for you. More

Shopping for a new vehicle can be so overwhelming. Kyle put my mind at ease and made my visit as smooth as butter. He took the time and energy to make me feel like family. I 100% recommend him. Kyle put my mind at ease and made my visit as smooth as butter. He took the time and energy to make me feel like family. I 100% recommend him. More

I purchased a car from this dealership not long ago and kyle white was very attentive and answered all of our questions. His patience and knowledge was amazing and we're happy with our purchase. kyle white was very attentive and answered all of our questions. His patience and knowledge was amazing and we're happy with our purchase. More

Very professional very courteous and very detail minded. They do what they say they’ll do They do what they say they’ll do More

I recently purchased an Audi Q5 from Audi Norwell, and my experience was exceptional. The staff was incredibly helpful, consistently checking in to ensure everything was going smoothly and offering assist my experience was exceptional. The staff was incredibly helpful, consistently checking in to ensure everything was going smoothly and offering assistance whenever needed. Their attention to detail and customer service truly set them apart. I'm thrilled with my new Audi Q5 and highly recommend Audi Norwell for their professionalism and dedication to customer satisfaction. More

Great service, quick responses by staff to rectify any situation and easy buying process. Very much appreciated! situation and easy buying process. Very much appreciated! More

If I could give the dealership no starsif I could. I purchased a used Audi from Su Dong and within 60 days of purchase, the entire comfort control model needs replacing because of an incorrect bumper I purchased a used Audi from Su Dong and within 60 days of purchase, the entire comfort control model needs replacing because of an incorrect bumper installation (ie pre-existing condition). For anyone familiar, this box controls most things electrical including tail lights, doors, ignition, brake lights etc. The repair estimate is over 10k and Mike Gaughran the GM offers no fix other than me paying for this out of my pocket. Repair cost is over a third of the price paid for the vehicle. Obviously will take this issue to Massachusetts consumer affairs but I want to warn other buyers, stay away from this sales department. The only positive experience is the service department. They seem honest about the repair and causes of the issue. More

Su Dong lacks knowledge of Audi products, is unfriendly and couldn't be more off putting for a frequent Audi buyer. I ended up buying from a California dealership who understood what customer service is an and couldn't be more off putting for a frequent Audi buyer. I ended up buying from a California dealership who understood what customer service is and who were able to communicate the essential info that allows you to buy with confidence. They also sold for FIVE figures less despite being in the hottest car market in the country. More

This new 2024 is my 4th Audi and will be driven primarily by my wife. This A6 Quattro Prestige is a direct replacement for our 2019 model which was recently hit on a freeway by an at-fault driver in a five c by my wife. This A6 Quattro Prestige is a direct replacement for our 2019 model which was recently hit on a freeway by an at-fault driver in a five car accident and considered a total loss by the insurance company. However, due to the extensive electronic sensor systems and remarkable interior safety components and the strong exterior construction of this automobile - she had no injuries. Our salesperson was Dimetry who was professional - knowledgable and personable, and whom we would highly recommend. Due to the fact that this automobile was purchased early in the season it proved difficult to get exactly what we wanted. With the needed assistance of the General Manager Mike Gaughran this was done within a matter of weeks. Because of all of the above we highly recommend this car manufacturer and this dealership - Audi of Norwell. Ron and Patty Vodian More