Audi Northlake

BAIT AND SWITCH! BAIT AND SWITCH!! ABSURD! Drove 90 miles to the dealership to see and buy a CPO car that I was told was available multiple times, 60 minutes prior BAIT AND SWITCH!! ABSURD! Drove 90 miles to the dealership to see and buy a CPO car that I was told was available multiple times, 60 minutes prior to arriving, I triple checked because I had to leave work early just to drive there on time or else I would never have went. They even said they’d pull the vehicle up front for me. Turns out it was sold the day before! They tried to put me in something that’s been on their lot for 3 months (I wonder why) that is overpriced and more expensive though. Not one time did the sales manager come to talk things over with me, they knew what they were doing. I have tremendous experience working in the car sale industry being I did so for 12 years in New York City, never has this happened to me before. Don’t be fooled by the nice looking dealership design and pretty cars, for an Audi dealership who sells luxury cars, they sure pulled the good old bait and switch! Terrible! What a joke! I’m reporting them. What a waste of 180 total miles and my time and gas. Be aware! Go elsewhere!!! More

My experience couldn't have been easier or better in any way My name is Barry Landreth and I would like to take this opportunity to share what incredible experience I had in working with Northlake Audi and speci My name is Barry Landreth and I would like to take this opportunity to share what incredible experience I had in working with Northlake Audi and specifically my sales person Stephen Duty. I flew from Sarasota Florida to purchase my vehicle from Stephen, he had just exactly the car I was looking for, I was able to take a photo of my license plate, my registration, my insurance card and email it to him. Stephen graciously made arrangements for me to be picked up by one of the dealership team members at the airport and was driven to the dealership. Once I arrived I was welcomed warmly by the entire staff of the Hendrick Automotive Group. Stephen had all of my paperwork ready, the car was ready completely detailed and ready for my trip back to Florida. I not only had the very best service, bought just exactly the car I wanted, but I also received the best price, the process could not have been easier or smoother. Not only would I recommend the Hendrick Automotive Group, specifically Northlake Audi, and Steven Duty to anyone looking for a new or preowned vehicle and but I would most definitely fly from Sarasota again to purchase another vehicle from this dealership. More

Service Department, Lack of Service Gary Burke Worst Service ever never take your car here. If I could have given 0 stars I would've, let me start from the being. I bought A CPO (?) Gary Burke Worst Service ever never take your car here. If I could have given 0 stars I would've, let me start from the being. I bought A CPO (?)2016 A8L with 17000 miles on it still under man. warranty. (Gary Burke)(1)Went to Northlake Audi they found the rotors where warped instead of fixing them they said it had to be done at the dealer I bought it from. Went back to dealer and they did the repairs, which Audi North lake could have done because it was still under warranty. (Gary Burke)(2) The car I bought has the premium sound system in it the bass went out, It took them 30 days to get it fixed and some one stole my floor mats reported it to the service department and was told they would send news out, never happened. (Gary Burke)(3) Had a red fluid leaking from my car turned it in they seen where something was leaking cleaned it, but couldn't find the leak. I drive home car leaking again call the service department no call back. Gary Burke!!! More

Top Notch Experience We came in to test drive a S4 and wow did we test drive It! Our dealer was incredibly knowledgeable and made a point to show us all this car could do. We came in to test drive a S4 and wow did we test drive It! Our dealer was incredibly knowledgeable and made a point to show us all this car could do. I walked away confident in my decision to buy an S4! He was also very professional and did not pressure us in our decision. I will ask for Alf with our next Audi purchase for sure! More

Horrible Customer Service!- Sales Person: Alf George I had researched online and narrowed down on Audi Q7 or Merc based on the features, options etc. The sales person Alf was acting as if he was doing us I had researched online and narrowed down on Audi Q7 or Merc based on the features, options etc. The sales person Alf was acting as if he was doing us a favor showing the car and that we should be lucky to buy a car from them. They gave us an appointment at 3pm and the sales person was not there when we went to the dealership and they kept us waiting for a long time. He came back and spent some time with us and then took another customer and asked us to wait till he finishes. We walked to the manager and told her that we could buy the car if they gave us a good deal and she offered some small discounts but then in the back of our mind, we were wondering why are we even giving these guys business when the customer service is so poor. We walked out of the dealership and almost decided not to buy Audi due to the bitter experience. We wanted to give one last try at Audi of Charlotte. We went there the same evening. what a difference.They were extremely nice and we bought our loaded Q7 there. It was a pleasant experience. Save some time and just skip these guys(Audi of Northlake) in future. More

Purchased 2015 A4 - Love it! Have been searching for a good value used A4 for awhile. Found a car at Audi Northlake and dealt with Richard Reynolds. He was not overbearing, very Have been searching for a good value used A4 for awhile. Found a car at Audi Northlake and dealt with Richard Reynolds. He was not overbearing, very informative, and very responsive. After taking delivery of my car, I had a slight problem. He / Audi Northlake took care of the issue promptly and supplied a service loaner. I would say that this experience has been very positive and I would recommend Richard at Audi Northlake to anyone. - June More

Worst Customer Service Sales guys are not friendly and most of the times they do not greet and follow the basic courtesy. Once you sign the purchase agreement , that's it. Sales guys are not friendly and most of the times they do not greet and follow the basic courtesy. Once you sign the purchase agreement , that's it. They take you for granted. More

Alf George excellent salesman I bought 2 cars from northlake Audi . Ask for Alf excellent salesman and very honest gets you the best deal and really follows up after the sale highl I bought 2 cars from northlake Audi . Ask for Alf excellent salesman and very honest gets you the best deal and really follows up after the sale highly recommend using him on your next car or truck you buy from Audi of northlake.. Mike Hemphill sales manager is great too takes care of you during and after the sale as well .. Thank you northlake Audi More

Pleasurable experience After searching for months, and dealing with quite a few salesmen/dealers, we were so relieved when we visited the Audi dealership and met Alf George. After searching for months, and dealing with quite a few salesmen/dealers, we were so relieved when we visited the Audi dealership and met Alf George. He was such a pleasure to talk with, test drive, and discuss our thoughts. We did make our purchase from Alf and could not ask for an easier transaction. Love!!! our new/used car and the great price. More

Alf George is Great! I very much dislike the car buying process, but Alf made it so much better. I knew the type of car I wanted and he did a great job delivering. He di I very much dislike the car buying process, but Alf made it so much better. I knew the type of car I wanted and he did a great job delivering. He didn't push at all, at anytime. I even put a deposit down on a car and we both knew it wasn't exactly right. Instead of pushing or trying to sell, he worked with me to get the exact car I wanted and was totally comfortable with me not buying the first car. He stayed in contact and I ended up with a great car at a lower price. I felt comfortable working with Alf and had little exposure to the rest of the dealership. If you are going to shop for or buy an Audi, go see Alf. He knows the vehicles and helps you purchase the right car. He does not "sell" you a vehicle. I have to mention this part of the process as well, and it is not a reflection on Alf. I also always get a frustrated when the finance team really pushes the warranty. They are the last contact with the dealer and they make you feel like you bought an unreliable car and you HAVE to get the warranty. Everyone knows they get paid more for selling those warranties, but have some faith in the car and your dealer reputation that is selling the car. The point should not be to make the consumer feel bad upon leaving. I do not have any experience with the service department yet, so we will see how that is later. More