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Audi North Orlando

Sanford, FL

4.8
473 Reviews
You could go to any dealership when you're looking for a new Audi in Florida, but once you visit Audi North Orlando, we have a feeling you'll never look anywhere else. That's because the shopping experience at our Audi dealership near Orlando, FL, is the embodiment of a simple sales mentality: Buy Smart - Be Happy®! When you're in the market for a brand-new Audi or a high-quality used Audi, our team is here to ensure you get the keys to the model that fits your lifestyle and budget perfectly. From test-driving the vehicles you're interested in to discussing Audi financing options with our experts, we're with you every step of the way.
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139 North Oregon Street

Sanford, FL

32771

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Showing 473 reviews

January 25, 2019

Disrespectful and sold a defective brand new car just now This dealerships management is rude, disrespectful, and sold me a defective brand new Audi 2018 Q5 Premium Plus. The manager yelled and scre More

by Extremely Unhappy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shaun Laird
Jan 28, 2019 -

Audi North Orlando responded

It is not often we ask a guest not to come back to our dealership but it does happen when our staff is demeaned, spoken down to and treated poorly. In this case we did need a second time to correct a trim piece concern but we made arrangements to pick up the vehicle to limit the customers inconvenience, left alternate transportation while we made the repair and did get it repaired for the customer. We were very responsive to all of the emails and negative comments all the way through until the guest asked for free stuff to make him happy. Our GM, Shaun explained we have been accommodating beyond what most dealers would do and that if he felt the product had poor craftsmanship he could talk with Audi USA about goodwill items but the dealership had done everything we could including repairing the concern. It wasn’t until a phone conversation were our GM was subject to expletives being screamed at him that were considered threatening did we ask the customer to take his business elsewhere. We are a very reasonable family owned operation and expect respect and decent compromise in these situations. We hope that everyone would give us the opportunity to prove we are well above the standard of premium dealerships.

November 09, 2018

"The dealership is always right at Audi North Orlando…” Thanks for not being helpful at all Jeff Ambrosini. We took a courtesy car while my wife's car was being serviced for a recall and oil change. While w More

by wilsonrlw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Ambrosini
September 17, 2018

An elevated standard of service! The people at Audi North Orlando go above and beyond with customer service. Purchased a new Allroad and a used car. Destin the sales specialist was so More

by Chris_Werx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Destin, Rigo, Mike
September 14, 2018

Super Service Purchased an Audi TTRS from Audi North last year and brought in for service last week. The complimentary inspection revealed nails in three of my tire More

by Ronald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn, Raymond, Rigo
September 13, 2018

Fantastic and best in class Service Audi North continues to impress both in honest and fair sales practices but also in follow up service. All 3 Of my Audi’s look and run as good as the More

by Steve C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn, Rigo, Frank, Mike
September 12, 2018

Great Service Just recently had to have four tires put on our Audi TT, from the time I pulled in to the time the vehicle was ready it was nothing but great friendly More

by Mscaletta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian, Lilly, Chris
September 10, 2018

The Audi service is way down Audi north service is starting to look as bad as Audi south. No loaner car , the dent and ding coverage is useless and nothing seems to be covered and More

by Jonjons1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken
May 09, 2018

service appt for recall issue Terrible service experience.. based upon the 3 legnth estimate of time to do work..they said we would get a curtesy vehicle to use. We schedule 1:00 a More

by Jimbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Killian
March 18, 2018

Best Dealership in Seminole County I’ve been a customer here for years. Purchased 22 Audi’s. Great management. Excellent service. Professional sales. I’ve owned BMWs and Mercedes Benz. More

by Ed G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Slav Djadjarov. Shaun Laird. Two great guys.
March 17, 2018

Wow! A dealer you MUST go to 1st Frank D, Rob A and Natasha all accomplished the amazing in my book. Communication was GREAT on my Preowned purchase. The test drive was great. Rob exp More

by jnt101300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob A, Frank D, Natasha
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