Audi North Orlando

I took my 2008 Audi A6 to Audi of North Orlando in Sanford Florida on or about September 10, 2020, because the radio was not staying on or operating properly. They said that they installed a new r Sanford Florida on or about September 10, 2020, because the radio was not staying on or operating properly. They said that they installed a new radio module for $945, charged me for labor $1,147.31 ($157+$990.31), however the radio was still not turning on. 2 different and independent Euro Car specialists both said that Audi of North Orlando did not do anything at all nor did they install anything. They charged me $1593 and the car sat there for 2 months – that Audi of North Orlando did not install anything and that all the radio modules including wiring etc. our original and have been untouched for some time, including having dust on them which showed that all the related and radio modules and wiring have not been touched for years. I have copies of all service invoices from both European specialists and the Audi dealership. More

Go elsewhere for Audi Service. Had about every problem with them in the past from a scratched windshield they did on a repair which required the windshield to be removed and replaced they refused to fix. with them in the past from a scratched windshield they did on a repair which required the windshield to be removed and replaced they refused to fix. They said my auto insurance should cover the replacement as buffing the windshield didn't solve the issue and they would have to pay for the windshield. I was told that Florida law provides free windshield repair for policy holders so I should contact my insurance company for the repair. Have been told repeatedly on a couple of normal service visits that scheduled service would take an hour or so where I waited for the vehicle several hours, even though I had a scheduled appointment. On my last visit there I was given a filthy loaner after waiting over 3 hours for the vehicle. May have ignored the fact that the loaner, although new with very low mileage, had fast food remains in the back seat, the rear of the vehicle was full of trash from a prior user, the windshield was very dirty and was provided with the fuel gauge showed less than 1/4 of a tank but had a very difficult time that it was during the coronavirus epidemic and the loaner obviously wasn't cleaned from the prior user. There are different Audi dealers around in the state of Florida so I would suggest that another location would be chosen to purchase and have your new Audi serviced. More

BUYER BEWARE - PLEASE READ! BUYER BEWARE...PLEASE READ. North Orlando Audi will NOT stand behind their vehicles nor their subpar service. We had purchased a 2017 BMW X6, 18,86 BUYER BEWARE...PLEASE READ. North Orlando Audi will NOT stand behind their vehicles nor their subpar service. We had purchased a 2017 BMW X6, 18,863 miles, from North Orlando Audi in October 2018...we were told it was just serviced at Fields BMW in Orlando and no service work was done by Audi. My wife from the first month of getting the car felt like it was sliding and we chalked it up to run flat tires which it has. Fast forward...we took it to our local BMW last week for first service after acquiring, 23,500 miles (not even 5,000 miles on), and my wife brought up the sliding and hard to keep the car on the road...we got a call a few hours later leaving us speechless...it would cost $7,766.77 to fix SIGNIFICANT damage to left axel joint and that the car was not able to leave the shop until then unless it was towed due to "Extreme liability that the car posed on the roadways". They asked us if we had it serviced outside of BMW as they accessed the service records...all two of them from Fields BMW which was routine service. We said no, never...I called North Orlando Audi to see if there were service records, which I spoke with Jesse Ting and he sent me the records that the left rear CV Axel Boot was R/R...Tech, Andrew Bradford. Also "Perform Safety Inspection and report to manager"...Service manager on duty James Powell...so we were lied to when purchasing vehicle that no work was performed at Audi. Braham BMW sent me a picture of a bolt holding the left rear lower control arm by a thread...this could've gone at any time...my wife doesn't drive much, pretty much kids to school and back...I didn't believe, so I went to BMW and they showed me in person. My family was in that car, it was only a matter of time before we were involved in an accident! There was damage to parts which indicated taking a hammer and chisel. The supposed replaced axel joint had the wrong parts associated with it, was installed incorrectly and was leaking all of which needs replacing...it caused the car to ride irregular causing uneven tire wear on all 4 tires and causing alignment completely out of whack and to fight to keep on road. Braham BMW told us the powertrain warranty would not cover any repairs, not because of wrong parts used, nor service was done elsewhere, but because of the quality of work done was so poor and so DANGEROUS that warranty was void. I sent the estimate and pictures to Jesse Ting. Later in the day I receive a call from Shaun Laird, who at the end of the call I learned was the general manager...I expected an apology at least, no, not going to happen. I then asked him for payment of repairs since his service shop/technicians voided the warranty...NO. I asked him to return car and cancel our payments, again NO. I asked him why...why won't he stand behind his car he sold us..."TOO MANY VARIABLES"...why wouldn't he stand behind his service..."TOO MANY VARIABLES" I asked him if his technician was BMW certified...he said "NO, he's Audi certified" He told me he would gladly give me his lawyers information. So I was lied to about work being done...I'm still in awe as why since the car was under warranty by BMW...why didn't they take it there to have work done correctly at no cost. What were they trying to hide? Did they sell me a wrecked vehicle? Did they cause the damage themselves? I'm sick...my wife beside herself having our kids in harms way due to North Orlando Audi. MY VARIABLES...are my family and keeping them safe, North Orlando Audi stole that from us...shame on you Shaun Laird, shame on you North Orlando Audi. More