Audi North Miami

I visited the service department and met with Diana who was very efficient extremely informative and very helpful. I was very pleased with the outcome was very efficient extremely informative and very helpful. I was very pleased with the outcome More

The sales person Chris that was assisting me with the process of buying a car provided a top-notch service. She is very professional and always willing to help in. Anyway he can define his manager Charle process of buying a car provided a top-notch service. She is very professional and always willing to help in. Anyway he can define his manager Charles made this process seamless. They always respond in timely fashion which I greatly appreciate. More

Fantastic. Very responsive Was pleased with results and turnaround and also the good treatment I got Very responsive Was pleased with results and turnaround and also the good treatment I got More

Untrustful. When diagnotics are shared, my car always has an extremely high work to be done. Which makes no sense when asked for second opinion. Not happy at all When diagnotics are shared, my car always has an extremely high work to be done. Which makes no sense when asked for second opinion. Not happy at all with the service More

I have a 2023 Audi Etron that I brought in because the garage door opener (homelink) wasn’t working. After working on the car they found the homelink module was broken because of water damage and advised garage door opener (homelink) wasn’t working. After working on the car they found the homelink module was broken because of water damage and advised me it was not covered under warranty. I insisted my car has never been in any inclement conditions other than normal wet roads and rain. I brought my car home and quickly found the culprit. I sprinkled water over the top of the car to simulate rainfall and water was gushing behind the rear bumper cover and falling directly onto the homelink module. By their own admission, the homelink module is not a sealed component and therefore subject to water damage. I have attached a video of my test proving the water landing directly onto the homelink module. After trying to reason with them they insisted that I must have submerged the component underwater in order for that to happen. Ignoring the fact that there is ZERO evidence of water damage anywhere else on the vehicle AND the component is mounted so high up that if it were submerged then water would have entered inside the vehicle and caused significant damage all over. There is absolutely nothing wrong with my car except this faulty unit where water just happens to be pouring onto it. This is clearly a manufacturer defect that should trivial and have a simple resolution. Instead they are sticking to their nonsensical position and ignoring all the evidence pointing to the contrary. This was my first service experience at Audi of North Miami and my last. Unfortunately I will have to drive a significant distance in order to get quality service. I have attached photos and videos proving what I shouldn’t have to. Imagine for a moment, spending 100k on a car and then having to do the job of the service department for them because of their ineptitude. “File a claim with Audi” was their response and dismissed me. Absolutely unacceptable and infuriating experience. For the record my service rep was Gio (I don’t blame him), the foreman was Edgar (90% blame on him), and service manager was Cristina (10% blame due to the fact that I know she knows I’m right but sided with her foreman and didn’t exercise her authority as a manager). Also, when I was in the market for an etron they placed me on a list to call me anytime an etron came in. They never called me. 6 months on the list and multiple requests for a call and they never called. Audi of Coral Springs placed me on a similar list and called me right away and I purchased a vehicle from them for that reason. Save yourself the trouble and say away from this place. Don’t purchase a car here and definitely stay away from the service department. More

Friendly people and great service. Bought my car here and bring it for service - very honest and don't try to sell you something you don't need. Bought my car here and bring it for service - very honest and don't try to sell you something you don't need. More

Atención al cliente estupenda, respetan el horario de la cita. Trabajan rápidamente en consecuencia al servicio que se necesita. cita. Trabajan rápidamente en consecuencia al servicio que se necesita. More

Excellent service and very convenient. It’s obvious that Diana has a lot of customer service experience. Very happy with the experience. It’s obvious that Diana has a lot of customer service experience. Very happy with the experience. More

Great attention and service. They answer all my question and guide me through all the process. They answer all my question and guide me through all the process. More

Wonderful service! !! Luis is the best service advisor! Professional service! Can get in when I need to! What !! Luis is the best service advisor! Professional service! Can get in when I need to! What More