Audi North Atlanta

I had an incredible experience purchasing a pre-owned Q5 from this group of professionals yesterday!! I worked most closely with John Bush who was AMAZING. What a great "consultant". He was far more than from this group of professionals yesterday!! I worked most closely with John Bush who was AMAZING. What a great "consultant". He was far more than a sales person; highly knowledgable, patient and accommodating. As a single woman, the process can be a bit intimidating but, I felt like I was with family throughout the experience. Everyone was so genuine and clearly had the customers best interests in mind. I met people in the service department, managers and other team members. Although it was very busy, they took the time to make me feel special. I am confident that I received a fair price on my vehicle, and they showed me documentation from VAuto to back up the reason for the price. The trade process was extremely easy using "Trade-in Marketplace". They allotted more for my trade than I had originally anticipated. The car was exactly as it had been described on AutoTrader.com. I literally found the vehicle that I wanted on AutoTrader.com, went to the dealership, test drove the Q5, traded in my vehicle and purchased the next one within 3 hours. Incredible experience.....I would highly recommend this dealership and working with: John Bush, Matt Frier, Michael Hecht and Sandra Parks. More

Initially, I bought a car from a BMW dealership two weeks ago. I spent an aggravating 8.5 hours at this dealership securing a contract with this company. After 11 days, they called me to tell me that I neede ago. I spent an aggravating 8.5 hours at this dealership securing a contract with this company. After 11 days, they called me to tell me that I needed to put cash down on my vehicle and the contract needed to be rewritten. In essence, this dealership lied to me and based on this alone, I had no desire to do business with them. I then called Matt Hamby who is the Service Manager for Audi North Atlanta. He told me that if I decided to take BMW back their car, let him know and come up to Audi and he would direct me where I needed to go for assistance. I decided to take BMW back their car basically after I received their initial phone call. The next morning, I took their car back and told them that I needed to have my car back. All of a sudden, BMW was NOW more than willing to rewrite my contract without money down and a lower car payment to boot. I said, "No, I am done, I will need my car back." Financial came out to speak to me and she was trying to get me to agree to her speaking with the general manager to see if we could do a better deal. What she was not aware of is that the sales manager already told me he spoke to his boss and his boss told him that this was a very good deal already. In my opinion, BMW tried to do a "bait and switch". With my car back, 30 minutes later and the manager clearly unhappy I headed to Audi North Atlanta, furious and even more aggravated. I arrived at the dealership. Matt Hamby introduced me to Nick Watterson in sales. I brought Nick up to speed on my experience with BMW and I told him that my financials needed to be done first before I look at one car; I am not going to have a repeat of my last experience. How Nick handled my car buying experience was absolutely flawless. I told him the characteristics I am looking for in a car, he takes my financials to the financial director Michael Hecht. Nick then picks out a few cars for me to look at. Nick anticipated my requirements and needs extremely well. Nick made my experience fun, easy and it was in no time I quickly forgot what I had just experienced with BMW. Out of the number of dealerships I have ever dealt with, I have never had fun buying a car in my life and this experience was exactly what it ought to have been; these individuals at Audi North Atlanta demonstrated a high sense of ethics, integrity, honesty, treated me with first class service and their first priority was me, not themselves. Before I knew it, Michael Hecht had all of the paperwork figured out. He was tapping his fingers waiting on me to decide on a car. All in all, I was the one holding up the process due to making a decision. As soon as I made the decision, they gave me the financial numbers on the vehicle and I could not refute the numbers, it was an exceptional deal from the beginning. I was back on the road within 2 hours in my new car, paperwork signed, car detailed and home with my son when I needed to be. I highly recommend this dealership and I would definitely do business here again. Overall, I like that Audi stands behind their product unlike other manufacturers. What is expected from these individuals were already high in standards; however, everyone went beyond what was expected of them. A superb business model, not only in customer service, but within all aspects of their business that many other dealerships could learn from. Audi North Atlanta and the individuals themselves demonstrated how business ought to be done. Jennifer Booker More

I visited Jim Ellis and Gwinnett Audi before coming to this dealership. I tried to buy a S4 from Gwinnett but had such a poor experience I had to walk out. I was blatantly lied to on multiple points. I e this dealership. I tried to buy a S4 from Gwinnett but had such a poor experience I had to walk out. I was blatantly lied to on multiple points. I even wrote the sales manager with no reply. Jim Ellis was only interested in new car sales. Jon Busch at Audi in Roswell was extremely professional. I visited him based on his persistence without being pushy. He had great product knowledge and provided a great balance of salesmanship with customer service. My overall purchase experience was great. I do not enjoy buying a car but Jon made the experience a good one. I love my S4 and hope to upgrade someday. I would highly recommend giving him a call. He's a good customer-focused salesman. More

Its always a pleasure working with Roy & Craig, Amy took over Becky, but she helped me setup while Roy went out for lunch, so the team really works together and always place customer first. I would def took over Becky, but she helped me setup while Roy went out for lunch, so the team really works together and always place customer first. I would definitely recommend audi owners to get their car serviced and experience the excellent customer service and quality workmanship. Thanks guys! More

Bait & switch, highly unethical. I utilized the Bait & switch, highly unethical. I utilized the online chat and detailed my requirements. I was then contacted by Jong Kim via email stating that Bait & switch, highly unethical. I utilized the online chat and detailed my requirements. I was then contacted by Jong Kim via email stating that he had two vehicles that fit my requirements and an invitation to come in for a test drive. I live an hour and a half from the dealership and arrived on time for my appointment. In fact, Jong Kim did not have any vehicles that met my requirements and he tried to upsell me into something more expensive. He then brought Dominic Dorn to meet me and I was told they would work with me on price. Again, I was very specific on my requirements including price. The new price was not close to what I asked for and the other vehicle did not have a required option. This dealership wasted my time and was insulting. Check the other Audi dealerships in the Atlanta area. I went to all 4 and had a great experience at each, except for Audi of North Atlanta. More

Jon was extremely patient and positive during the buying process. I felt like Mike Heck, in finance, was very direct and straight forward. The overall experience was a positive one and I would recommend th process. I felt like Mike Heck, in finance, was very direct and straight forward. The overall experience was a positive one and I would recommend this dealership to my friends and family. More

Companies in the business of providing Service should take some lessons from Matt Hamby, Service Director at Audi North Atlanta. It is a rare find when one can actually get "service" at the service depar take some lessons from Matt Hamby, Service Director at Audi North Atlanta. It is a rare find when one can actually get "service" at the service department of a dealership. Audi North Atlanta in Roswell has the staff that treats customers like valued clients. On my recent visit, I scheduled an appointment for a 65K miles service on an Audi I bought certified from a dealer in Jersey just months before at 55K miles. Once my car was taken in and checked thoroughly, I was informed that I need new brakes and rotors. Concerned with the unexpected expense, I asked whether I should be expecting to change my brakes every 10K miles as I had just bought it certified with fairly new brakes and good life on the rotors. Matt Hamby, the manager, took me into the shop and spent 20 minutes with me and showed me the brake pads and rotors. He also had the technician take out each of my tires so we can look at them individually. Matt was concerned that with the car being certified just months before, that my brakes are already gone. He encouraged me to speak to the Audi dealer that certified the car and see if they will revisit the certification to see if it was done correctly and provide some sort of compensation to offset the $1200 expense of new brakes and rotors. Matt even offered to speak to the dealer in Jersey if they call him. I took Matt's advise and called the dealer and explained the situation. The dealer took my feedback and took a couple of days but thankfully approved the expense and said they will pick up the cost of the new brakes and rotors! I was extremely happy with the outcome and all credit goes to Matt Hamby and the staff at Audi North Atlanta for their guidance on how to handle the situation. Matt did not have to do what he did and certainly didn't have any incentive to do anything, because regardless of the outcome, they were going to get paid anyway, but Matt understands how to service clients and how to retain a customer and win future business. Thank you Matt and Audi North Atlanta! More

After my review on DealerRater, the GM of the dealership (Paula) and the Service Manager (Matt) reached out to me. Initially, I wasn't interested in talking. But, they really wanted to make it right. I ex (Paula) and the Service Manager (Matt) reached out to me. Initially, I wasn't interested in talking. But, they really wanted to make it right. I explained my issues and they admitted that they could have done better. Their primary focus was to rebuild my trust in the dealership. They ended up offering several services that I took them up on. I won't go into detail on what they offered, but I think it was more than fair (maybe even a bit too generous). In the end, Audi North Atlanta took a really bad situation and completely turned it around. I give them a lot of credit. They have rebuilt my trust in the dealership. I would absolutely buy another car from them in the future. For reference, you can read my original review below: --------------------------------------------------------------------- We had a very rough experience with Audi North Atlanta (a Nalley dealership) when we bought our car and it only got worse when we took it back for the first service. I would never do business with these guys again. Here’s exactly what happened. We were talking to a rep named Stephan about a used 2009 Q7. We decided we wanted to buy the car. I filled out a deposit form with my credit card number and faxed it to him. I didn’t hear back for several days. No one returned my calls. I started to get nervous that this guy took my credit card and left the country. So I called the GM of the dealership. I was told that Stephan went out on leave. It was all very strange. I cancelled my credit card just in case. The dealership finally connected me with another sales rep and we were able to do the deal. But, it took several days longer than it should have and they really wasted my time. Nevertheless, it’s a Nalley dealership so I felt confident that the car would be great and they would stand behind it. I did not take it to a mechanic to have it inspected prior to purchase, which turned out to be a big mistake. The process to get the tag for the car literally took forever. Yes, I know the State of Georgia has recently changed the tag process and that’s created a lot of issues. But, I actually bought a Hyundai Genesis right after I bought the Q7 from Audi North Atlanta. I received the tag for the Genesis within 5 weeks. With Audi North Atlanta it took about 3 months to get the plates. That’s right, 3 months. Again, these guys just don’t seem to have their stuff together. Then the last straw was when I took the Q7 in for the first service. I had put about 4000 miles on the car, mostly driving around town in good conditions. I expected just a standard oil change service. The service rep told me I need new brake pads, new tires, a new battery and new windshield wipers. The estimate was $2700! I told her I just bought the car there a few months back and this must be a mistake. Immediately, she got the General Sales Manager and the Service Manager to talk to me. We sat down in an office and they told me about how heavy the Q7 is and how it just wears down breaks and tires. That was hard for me to believe. I told them how disappointed I was in the dealership. When you buy a car from a Nalley dealership, you’d expect a high level of quality and professionalism. They should stand behind their car. But, they were only willing to give me a modest discount on the services needed. So, I took the Q7 to two independent mechanics to get competitive estimates. Both mechanics told me that I didn’t need a new battery or new tires. The break pads needed to be replaced. Both mechanics felt the pads were well worn and should have been replaced prior to the dealership selling the car. I ended up having the brake pads changed by one of the independent mechanics. Their price was $100 less than what the dealership quoted me. Every part of the experience with Audi North Atlanta was bad. If you’re looking for an Audi, I’d look elsewhere. More

Jonathan was exceptional to work with and very accommodating. The entire time he was on my side and presented his management with what I requested and let them give a counter offer. After some bac accommodating. The entire time he was on my side and presented his management with what I requested and let them give a counter offer. After some back and forth, we reached an amazing price on a great used BMW. The car was detailed and $20 of gas was put in the tank. A great team delivered a great buying experience and a great car. Thanks. More

What a freaking nightmare. I bought a used Porsche (highest customer satisfaction rating of all cars) and have had the worst customer service experience at Audi North Atlanta. While I love my car, I (highest customer satisfaction rating of all cars) and have had the worst customer service experience at Audi North Atlanta. While I love my car, I would have preferred waiting and buying another one elsewhere. Dealer gave me a fix-it promise on the car and then later tried to back out of it saying that they thought that it would cost $500 or less. After the cost was estimated higher, they said that at most they would go is $1,000 and that they would only do so if it was a 50-50 split of the expense. How do you say, "half - truth"? No. When you call and the receptionist says that the manager is in with clients and then the manager claims that he was on vacation who do you trust? When it comes to fulfilling promises, they drop the ball 100% of the time. They are great for the honeymoon, but if you are looking for a relationship they are the wrong dealer to do business with. With all of their mistakes, delays and mis-truths they didn't see the need to apologize. They all make excuses, but we all know about those (...everyone has one). Maybe someone there will read this feedback and recognize that their customer service fails to meet a luxury standard. More