Audi North Atlanta

Worst buying experience I have ever had when trying to purchase a vehicle. You have to continually reach out to these people for help or information. I went through three different people until I finall purchase a vehicle. You have to continually reach out to these people for help or information. I went through three different people until I finally thought I had someone who could help make this happen. They will not initiate or continue communication with you. Definitely felt like they come from the perspective that they’re doing you a favor. I got all the way to the end of negotiations on an Audi, got my financing lined up, got the trade in number from them, prepared my car to be traded in, thought I would check back in one more time since I had heard nothing from them before driving an hour to the dealership. Then, via text (the sale person would not answer his cell phone) he tells me they have another deal on the car with someone else, but I can drive up to see it “if you want to”. No one called me, this was via texting that I initiated. They (Kevin Kim) never called after that, no follow up, no “here’s what we’ll do to help fix this”, no nothing. No returned call from the General Manager that I asked for. No nothing. The most unprofessional, frustrating experience I have ever had when trying to buy a car, hands down. More

I took my vehicle in for a safety recall (21H7) issue. This is a pretty intensive job related to the turbos going bad. After recall work, my vehicle's check engine light displayed on my dashboard while I This is a pretty intensive job related to the turbos going bad. After recall work, my vehicle's check engine light displayed on my dashboard while I was still at the service center before leaving. After several rework, Audi of North Atlanta is now saying it was not caused by their team. However, the front clip was never removed to fully investigate further to ensure it was not caused by their techs. They are now refusing all work associated to this check engine fault. More

went to dealership with questions about my apple play and car loosing speed I made an appointment my original service person was Ron he started out rude and then Kay took over she looked at my apple play and car loosing speed I made an appointment my original service person was Ron he started out rude and then Kay took over she looked at my apple play and went got service manager Kevin he was rude I allow them to diagnostic see if my car had a problem they told me I didn't have a warranty they didn't even have my information in computer that's not the worse part the service manager call me in his office as I was a child and informed me that the three employees complain about me asking questions and he actually fix his mouth to tell me I need to apologize not listening to anything I was telling him I'm a senior citizen who was there to only get my car check out I bought my car from there last year this was my first time there for service I ask him if this would happen if I wasn't an African American women they tainted me with no regards and then ask if I was going to return I clearly told him no first impression is important and they were rude to me as a customer their customer service all around from sales to service was horrible even when I went to talk to general manager about my experience with the service department I was disrespected as a customer they told me my apple play was the fault of my apple phone gave me a paper and sent me on my way with no regards to fixing the apple play I hope no one has to experience this kind of treatment I was so distraught about this experience and shaken I only gave a one cause I had to to post this if I couldn't gave negative 0 I would have More

I agree with disappointed25 review. I had the same thing happen. Finally got a loaner for a 6 hour service weeks later but it’s been 3 days and they haven’t even started on my recall re I had the same thing happen. Finally got a loaner for a 6 hour service weeks later but it’s been 3 days and they haven’t even started on my recall repair because I got a loaner! What???? I have plans and need MY car. Wasn’t advised of any of this. They’ve made so many misleading promises and keep popping new ones on me. Buyer beware. I’m learning the hard way. More