Audi Natick

I must tell you about this dealership because they so deserve it. Unfortunately for me,my car has had many issues, Each time Steve Ross has greeted me with the professionalism and kindess and the sevice deserve it. Unfortunately for me,my car has had many issues, Each time Steve Ross has greeted me with the professionalism and kindess and the sevice dept has fixed everything. They have outdone themselves. Whenever it has been a reoccurring problem they have stuck with it and totally went overboard to make it right. They have given me loaners when needed and my car comes back tome in perfect condition. They take a lot of pride in the work they do and they truly care about their customers. I feel privledged to be part of this group. More

I decided on purchasing my car from out of state. I called 4 Audi dealers within an hour and half drive. Domenic and his dealership put all other dealerships to shame. If Dom was not available for a called 4 Audi dealers within an hour and half drive. Domenic and his dealership put all other dealerships to shame. If Dom was not available for a call or return email, he always had backup and i never felt i needed to tell my story again. I made one trip to the dealership and those i met all seemed very professional and easy to deal with. It was well worth the drive and i will plan on aquiring my next Audi from Domenic and Bernardi Audi. Mike M More

I purchased my Audi A4 at Bernardi and was very happy with the sales process, which I would characterize as respectful and honest. I also found the service department to be helpful and friendly. with the sales process, which I would characterize as respectful and honest. I also found the service department to be helpful and friendly. Bernardi Audi took the time to properly and completely prepare my vehicle. The attention to detail as well as the efficient process of delivering my vehicle was impressive. I would highly recommend doing business with Bernardi Audi. I am very pleased with my Audi A4. It's a great car. More

I was in the market for a brand new Audi Q7 and stopped into Bernardi. After having such a pleasant experience with the sales department, I decided to buy immediately. I would recommend doing business wi into Bernardi. After having such a pleasant experience with the sales department, I decided to buy immediately. I would recommend doing business with Bernardi for their courtesy and professionalism. More

I've purchased two vehicles here, and the service has been outstanding, much better than the Porsche dealers I used to deal with. The entire experience, from setting an appointment, to using the dealer's been outstanding, much better than the Porsche dealers I used to deal with. The entire experience, from setting an appointment, to using the dealer's shuttle, to picking up a freshly cleaned and well-maintained vehicle, is always superb. More

I have been going to Bernardi Audi for years. I leased my last car there and always go out of my way (from Boston) to have it serviced in Natick. Steve is always extremely responsive and helpful and help my last car there and always go out of my way (from Boston) to have it serviced in Natick. Steve is always extremely responsive and helpful and helps me to get in and out of "service" so I can get back to work. The customer service I get through Steve and Bernardi keeps me coming back to them time and again. Lynda Murphy More

Steve was tremendously helpful, friendly and professional. I had just gotten through a major repair less than one month ago. I came in very frustrated and very upset because I felt taken advan professional. I had just gotten through a major repair less than one month ago. I came in very frustrated and very upset because I felt taken advantage of. (I am not usually this way when I am at the Audi Service Center.) Steve remained profeesional, quickly got me a ride to work and more imporantly, he must have pushed to get THE TOP mechanic on my car to fix it. In addtion, he helped me to easily get a loaner car overnight and very smoothly get my own car back the next day. He assured me that they wanted to make 100% sure they had fixed the car properly. I left feeling renewed and confident about the Audi Service Center. They have always been extremely kind and helpful to me. I want to continue to trust and appreciate the fabulous staff and mechanics. THANK YOU to Steve, to my mechanic, and to the entire Audi crew. This experience helps me to stay excited that my next car will also be an Audi. JANE POLLEY PS will you please assure me that you WILL NOT use my e-mail address for any Audi group e-mails, newsletters or promotions and that it will only be used once, to confirm that you got this note? THANK YOU! More

My 2003 A4 started overheating. I brought it into Bernardi Audi for them to investigate. I dropped it off at about 730pm and was expecting to have to use the drop box. I was surprised to see that som Bernardi Audi for them to investigate. I dropped it off at about 730pm and was expecting to have to use the drop box. I was surprised to see that someone was still at the Service desk ready to accept my car. He introduced himself as Kevin Greene, and promised they'd look at it in the morning and get back to me. He also mentioned a free timing belt inspection that they'd also do. I received a call the next morning that the problem was a broken thermostat that needed to be replaced. In addition, they saw that the timing belt was loose and cracking and should be replaced, so I told them to do that as well. Kevin promised the car would be done the next day by noon. I got a call the next morning confirming it would be done by noon and I could plan on picking it up. I showed up about 1130am just as the tech was finishing a test drive. He saw that it was still overheating and needed more time to troubleshoot. Kevin was very apologetic and immediately made arrangements for a free loaner car to get me back on the road. I had the keys and was on my way in about 10 minutes. Kevin called later and said the water pump had failed and they needed to replace it as well. They did so and I picked up my car the next morning. My car is now running better than it ever has. The combination of new timing belt and water pump made a great improvement in the smoothness of the engine. Kevin was very friendly, professional, and responsive. It was a great pleasure working with him. He made sure my experience was top notch, and that I was regularly updated. He went the extra step with the loaner car so I wasn't stranded even though he didn't have to. In addition to Kevin, everyone I dealt with was friendly and professional - the person that provided the loaner car, the other Service reps, even the cashier. I read some of the negative reviews about Benardi and don't see how they could be true. I've worked in customer service for 25 years, know what great service is, and I received great service. It is not possible with the mindset, culture, and attitude at Bernardi from them to do everything possible to make sure their service goes above and beyond expectations. Kevin - many thanks to you and the rest of the team for getting all four back on the road... More

Bernardi Audi, and specifically Steve Shenouda, gave me an unbelievable deal on my brand new 2008 A6. They didn't play games, which was key in my opinion. Their first quote was over the phone, extremely an unbelievable deal on my brand new 2008 A6. They didn't play games, which was key in my opinion. Their first quote was over the phone, extremely low and already right in the ballpark (I had done some research on edmunds.com beforehand and knew what I wanted to pay) -- and was enough to get me to visit them in person. Within an hour of my visit, I was the proud new owner of a car. They were friendly, straightforward and professional. Great experience. Would highly recommend them. More

I had my Audi in recently for a 60,000 mile check-up and found the service department to be friendly. When Steve explained what would be done, he explained it well. Also, when I picked up the car, I had found the service department to be friendly. When Steve explained what would be done, he explained it well. Also, when I picked up the car, I had a question, in which another gentlemen in the service department went out of his way to help answer. I have never owned an Audi, and I would by an Audi again because of the wonderful experience I have had with the Natick Audi service department. Kathy reynolds More