Audi Natick

Personable and without the "hard sell" approach. Steve was fair and consistent and always pleasant and professional. Diego spent over 90 minutes with me going over the operation of the car. Never made m was fair and consistent and always pleasant and professional. Diego spent over 90 minutes with me going over the operation of the car. Never made me feel rushed. Confirmed that my decision to switch from a BMW to an Audi was correct. More

My Fiancee and I brought our A4 here when the shifter broke and wouldn't go into gear. Originally, we were told that they already had the parts needed to make the repairs in stock before we brought the c broke and wouldn't go into gear. Originally, we were told that they already had the parts needed to make the repairs in stock before we brought the car there but that turned out not to be the case. That was on a Friday so they gave us a free car rental for the weekend and told us that the car would be done by Monday. Monday rolls around and we're told that a circuit board for the Shiftronic needed to be replaced... Why weren't we told about this when during the original diagnosis of what was wrong with the car? Then we're told the car would me done the next day. Tuesday comes and we don't get a call so we call them and at first we're told the car might not be done AGAIN. So, I get on the phone and start asking questions... Within minutes of being told the car wont be done until tomorrow, I'm told the car will be done "Today by 4". Fast turnaround, how odd. We we're told that the car would be $1,400... after we get the call around 3:30 that the car is done we head over there and deal with Chris because Kevin (Who was the only pleasant experience of this entire dealing with Bernardi)is out. Chris pulls up the bill and it's $1,800. We're a little confused with the $400 jump(with the economy these days- $400 is far from pocket change) so we ask him to explain the bill completely. There are 7 labor hours which can't be broken down for us and told exactly what was happening with the car. However, he does tell us that it took so long because they had to move the lower part of the tranny which WE HAD ALREADY BEEN TOLD WOULD ABSOLUTELY NOT HAVE TO BE MOVED AND HADN'T BEEN!!! Everyone's polite at Bernardi until you start asking questions. Chris was completely condescending towards me and opted after a few minutes to communicate solely with my Fiancee and just brushed me off. The customer service was less that desirable. We originally left with the rental intending to come back the next day and get an actual thorough explanation but circled back deciding to just pay the $1,800 not wanting to have to deal with Bernadi any further. Dishonesty and a bad attitude seemed to be the name of this game. Not a good experience at all. More

This dealership continues to amaze me with its service department. I brought my A4 in last week for maintenance and the windshield had to be replaced It also needed an inspection. They gave me a loaner department. I brought my A4 in last week for maintenance and the windshield had to be replaced It also needed an inspection. They gave me a loaner car to use. When it turned out the windshield would take longer than expected they let me just keep the loaner car for nearly a week rather than have to drive all the way back to the store. Chris also went out of his way to keep me informed on the progress of my car. I have always found that I never need to call to get status updates with this dealership- they are extremely proactive about letting me know when I can expect to get my car back. When I went to pick it up yesterday it turned out they didn't have a chance to do the inspection so they did it while I was there. This wasn't a big deal and the delay was only about ten minutes. However, Christine (I think she is the Service Manager) overheard that my inspection was delayed and immediately removed the charge for the inspection from my bill. Keep in mind I didn't ask for that and I wasn't even remotely upset with the delay. This is a fantastic store that has consistently given me great service over the course of the two A4s I have bought from them. I continue to highly recommend them. More

I bought a used Audi a6 and Steve and all the guys at Audi all used care kindness and profesionality and not just when I was in the process of buying the car when I came in for service some scheduled and Audi all used care kindness and profesionality and not just when I was in the process of buying the car when I came in for service some scheduled and some not they treat u like u are there main priority and use respect and care when moving and handling the vehicles they are by far the best delership in the area More

They lied to me and wasted my time. I contacted them by phone for a quote on a 2009 Audi A4 specifying the color and options I wanted. They said they had this car on the lot, with some extra options they phone for a quote on a 2009 Audi A4 specifying the color and options I wanted. They said they had this car on the lot, with some extra options they would give me "for free." They quoted me a very competitive price and said they would take my 2004 Audi in trade for $13,000. I confirmed this in an e-mail and Steve Shenouda, Manager, replied that he and his manager, TJ LaPlante, were in agreement with these terms and that there would be no further fees and "no surprises" if I came in to sign the deal. He promised not to waste my time. I went in with my checkbook to get the car and they then told me that 1) my 2004 wasn't worth $13,000 and added $700 to my new car price. 2) They then added back the destination charge of $825, 3) then added a "dock" charge of $294.75 that they said all dealers charge (they don't) and then told me 4) that I couldn't have the car I wanted with the "free" additional options because those options were costing them money. They added $1800 to the previously agreed-upon terms!!!! I walked out. Inskip Audi in Warwick RI made good on their same promise to sell me the A4 at the very same agreed-upon price. Mark Walker at Inskip is an honest and straightforward guy, no game-playing, and Inskip will meet or beat any quoted price. Don't waste your time with the sleazebags at Bernardi unless you want to pay them the price they demand and will lie to get. More

I bought a car from out of state. The folks at this dealer were very straightforward on pricing and outstanding on delivery (they drove the car 3.5 hours to delivery it to me). This was an excellent c dealer were very straightforward on pricing and outstanding on delivery (they drove the car 3.5 hours to delivery it to me). This was an excellent car buying experience. Very trustworthy folks! I highly recommend them. More

In my reccent service visit to Bernardi Audi, my car was In my reccent service visit to Bernardi Audi, my car was in for a wheel/tire issue. The service department as a whole, especially Steve Ross, was e In my reccent service visit to Bernardi Audi, my car was in for a wheel/tire issue. The service department as a whole, especially Steve Ross, was extremely diligent in helping resolve the issue, and worked with the tire insurance company on my behalf for over a week. As a result I received new tires and wheels providing me the confidence that the car is road worthy and that my saftey was a priority for Bernardi Audi. Bernardi Service has taken as good care of me as Bernardi Sales did when I bought my Audi here. This is an excellent company. Thanks for all the thought and care Steve and Christine. Sincerely, Tara More

Last September I bought my third car, and I am thanking God I decided to go with Bernardi Audi in Natick. 4 years ago I bought an A4 Audi from Brookline Audi, brand new, and I was treated like absolute cr God I decided to go with Bernardi Audi in Natick. 4 years ago I bought an A4 Audi from Brookline Audi, brand new, and I was treated like absolute crap during all my service visits. I was so discouraged, after spending $40k and being treated the way I was. So when I came to look for another car, service was one of my top priorities. Bernardi Audi in Natick treated me better than I expected, and better than they promised they would. Not only did they give me an Audi as a loaner, they changed one of my tires because it had a small bump (which I wasn't worried about at all) and Steve Ross explained to me why it wasn't safe to drive with during the winter. On top of it, it was covered by the Audi warranty package I purchased with my car, so I didn't need to worry about paying for anything, Audi was taking care of it. More than anything, I appreciated being spoken to with respect that I found completely lacking from other dealers... and not just from Steve Ross, but by everyone in the service department. For the first time, I feel comfortable with a dealership. I felt like they truly cared... and not just when I bought my Audi from Bernardi in September, but while getting my service done with them. From my experience, other dealers are super nice when you are buying they car, and then treat you like crap later. Bernardi of Natick has treated me so well, and I highly recommend them to everyone out there. More

The Bernardi employees were extremely knowledgeable of all of the vehicles (and corresponding amenities) they presented to me over the course of my vehicle search. The service was impeccable. I was actu all of the vehicles (and corresponding amenities) they presented to me over the course of my vehicle search. The service was impeccable. I was actually conflicted with the decision of purchasing a vehicle from another dealership, but the relationship building aspect of Bernardi was paramount in making my decision. In the end, I am positive that I made the right decision in going with Bernardi. More

Brought my car in for airbag light on console. Service fixed problem but caused a chip on the paint of my hood (which they caused because I am aware of the state of my car but they argued and denied vehem fixed problem but caused a chip on the paint of my hood (which they caused because I am aware of the state of my car but they argued and denied vehemently) and dirty greasy fingerprints on my leather seats (front passenger and driver seat). Irving is probably one of the friendliest first contact with customer. Steve did the best he could given the circumstance but I did not appreciate the implication that the cause of the paint chip of my car was something that did not happen at Bernardi Service. More