Audi Natick

I want to thank Christine and Kevin or turning waht appeared to be a bad situation into a great experience. I purchased a Certified pre-owned A6 just over a year ago from the Bernardi Sales team. Altho appeared to be a bad situation into a great experience. I purchased a Certified pre-owned A6 just over a year ago from the Bernardi Sales team. Although I live on the North Shore and have other options I chose Bernardi in Natick because of their reputation for customer service. I brought my A6 in due to noise I was hearing in the front end of the car. Based on a preliminary diagnosis it sounded like the CV joints were gone. There was a question about coverage for this work under the Audi warranty I purchased and could the service department could not commit to coverage without a deeper diagnosis. Christine took the time contact personaly to aleviate my concerns about the cost of the diagnosis and to assure me the warranty department would do everything possible to cover the work. Kevin followed up with getting my car in for the diagnosis quickly and getting me into a rental so that I could make a morning meeting. The work was completed under warranty on the same day. I want to thank Chistine and Kevin for all their help and attention. More

I just bought a 2009 Audi Q7. I had to write in to share my experience. I have bought approximately 20 cars since graduating college. I have dealt with dealers of all different manufacturers all over New my experience. I have bought approximately 20 cars since graduating college. I have dealt with dealers of all different manufacturers all over New England. I am a price shopper and I will go anywhere for a great deal. In dealing with Bernardi Audi, I found that I was able to shop locally and get a great deal with absolutely no headaches. Jim and Steve were absolutely outstanding to deal with. We negotiated a fair price and they delivered on their promises which was nice and not something I have always experienced in buying new cars in the past. In fact Jim Augustine actually took the time on one of his scheduled days off to come and and drive to Connecticut to pick up my new car so that I could have it earlier in the week. This was excellent for me becuase I was dying to get into the new car. Both Steve and Jim were very accesible and made the experience a very positive one. I will be recommending Bernardi Audi to my friends and family and I plan to remain in the Audi family of vehicles for years to come. I am writing this review because I feel that the outstanding service that this dealership provided should be recognized and shared with other car buyers.....Thanks so Much CSS More

I worked with Kevin over the better part of a year on a purchase, first looking at a new TT in '07 and then finally purchasing a new A5 in January '09. He was very patient and always got back to me in a t purchase, first looking at a new TT in '07 and then finally purchasing a new A5 in January '09. He was very patient and always got back to me in a timely manner. He was always friendly and accomedating. He worked with me to get the best price possible for my trade in and on the new vehicle. He understood my needs and my limitations for purchasing the car. He is very professional and would recommend him in the future. More

I had the pleasure of dealing with Kevin in the Service Department! Unfortunately, my very old Audi ended up in the shop, so of course, I was worried about the extent of its damages, and ultimately repair Department! Unfortunately, my very old Audi ended up in the shop, so of course, I was worried about the extent of its damages, and ultimately repair costs. Instead of pressuring me into getting multiple things fixed right away, Kevin thoroughly explained what was wrong. He was very responsive to my fears and doubts about an "old" car, and most importantly, he addressed all of my concerns honestly while kindly offering other options I should consider. He returned all of my calls promptly, and waited patiently while I figured out my next move. Thanks, Kevin! More

Jim was great to deal with, no pressure tactics.. He and Diego did a great job delivering the vehicle and explaining the options. I've had a couple of questions since then, and they have been very helpful e Diego did a great job delivering the vehicle and explaining the options. I've had a couple of questions since then, and they have been very helpful even after the sale was complete.. I have bought cars in the past, but have never received the service I did at Bernardi. More

I was extremely satisfied with every aspect of my recent service visit. THey scheduled me quickly - warmly received me when i arrived and turned the car around serviced and washed in the time they indicate service visit. THey scheduled me quickly - warmly received me when i arrived and turned the car around serviced and washed in the time they indicated they would. WHile I waited for the car, i enjoyed their hospitality - clean, quiet and hot coffee! Can't say enough positive - a bright spot in my week last week. More

Great service as usual. Car was towed in at 7:30PM due to delayed response from Audi Roadside Assistance, more on them at the end of this text. Service was closed so Kevin gave me a brand new 09 A4 as a loa delayed response from Audi Roadside Assistance, more on them at the end of this text. Service was closed so Kevin gave me a brand new 09 A4 as a loaner. I almost wanted to keep it over my older A6, they are nice! When I picked up my car it looked great. They had done more than the typical quick wash of the car and had cleaned the door jams and cleaned all rugs thoroughly the same way I do it myself in the summer when it's more than 10 degrees out.... Not included in the ratings above, but related was roadside asistance. They were wildly innacurate on both the ETA of the flatbed, my cell number was not passed through to the driver and the estimated mileage to the dealer was 28 miles but was actually 45. I expected to pay for 3 miles over the limit, but it was 20! More

Although this was my first visit, the attitude of the staff made feel as if I were a repeat customer. Karen was very nice in reminding me that my 5000-mile service should be coming up soon and making an staff made feel as if I were a repeat customer. Karen was very nice in reminding me that my 5000-mile service should be coming up soon and making an appointment. And, Steve was very polite and helpful in accomodating my concerns about tire pressure and scheduling the service's completion time. Very positive experience. More

I would like to give praise to bernardi audi as it is rare to find a dealer or business of any kind for that matter that work as hard to please the customer as this one. When i pulled into the service rare to find a dealer or business of any kind for that matter that work as hard to please the customer as this one. When i pulled into the service drive, I was greeted at the service drive by kevin greene. I was only in for an oil change and a wash (which I had planned on waiting for) but upon doing his walk around inspection of my A4 he noticed that I had a bubble in my right front tire...I am glad he caught it! Before I could even become stressed out about how long this would take to fix, thereby throwing off my schedule for the whole day, Kevin offered me a loaner car so I could go about my business for the rest of the afternoon. When I returned to pick up my car, Kevin greeted me again, walked me through the bill, told me what i might expect as far is service in the future, and walked me out to my car. This was probably the most personable service I have ever gotten. If your home or office is remotely close to Natick and you own an Audi, go to Bernardi Audi for service! More

On a recent visit to Bernardi Audi I dropped off my wife's Audi for routine service. I was given a loaner car for the day as the service needed was going to take a few hours. I dropped off the loaner c wife's Audi for routine service. I was given a loaner car for the day as the service needed was going to take a few hours. I dropped off the loaner car to my wife at her job, (Manager, Food Service Framingham State College), and she returned the loaner that evening around 6:00 PM. She later reaklized that she had left a Money bag from the College, some cleaning, and other personal items in the loaner car. I called in the morning to find that the service people had found everything and had set it aside for us to pick up that day. Needless to say my wife was quite relieved to get the money bag back. This was just verification to me that all aspects of the Bernardi dealership are run with absolute courtesy, honesty, and efficiency. We have been a client of thier's for years and highly recommend them to anyone considering using them. More