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Audi Natick

Natick, MA

4.7
850 Reviews

549 Worcester Street

Natick, MA

01760

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Showing 850 reviews

June 13, 2009

Dan was outstanding. He was honest, straight forward and a pleasure to work with. He quickly earned my trust and confidence. He was patient with my children, my wife and I which is not easy to do. After buy More

by Roger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danilo Tondl
Jun 17, 2009 -

Audi Natick responded

Thanks very much Roger! Rumor has it your wife is complaining that you always want to borrow it though! She says she didn't have that problem when she had her Acura! Funny how we always hear that complaint! But it's ok though, who could possibly blame you? But we do have many others that you can choose from for yourself! Bob Grelotti, General Manager. 508-651-0388

June 11, 2009

Dan Tonel made my first experience of buying a used car a very pleasant one. He let the car and it's features speak for itself and was never pushy or demanding at all. Kent Dermarderosian provided clear an More

by Buddy20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan and Kent
Jun 11, 2009 -

Audi Natick responded

Thanks Buddy20! It's actually quite easy for us to let our cars do their own talking because we literally hand-pick all of them! Our Certified Pre-Owned cars include a Best-in-Class 300-point check and an additional 2yr/100,000 mile warranty above the Factory Warranty! Then, there are our non-certified cars. Because of age or not being an Audi, we scrutinize these cars even more carefully. We want you to enjoy the same confidence as in a Certified. We back them 100% exclusively here and can even offer an additional warranty plan as well! Bob Grelotti, General Manager. 508-651-0388

June 10, 2009

Our experience at this dealership was great. Steve Ross worked with us in a timely and efficient manner. He is easy to deal with and quite knowledgeable. Having a loaner call was terrific. In addition, hav More

by Mark's car
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Ross
Jun 11, 2009 -

Audi Natick responded

Hi Mark's car! So, you figured out one of our secrets! Yes, we provide NO CHARGE AUDI's to our Service Customer's! And, yes, it's ok if you let the cat out of the bag!! Bob Grelotti, General Manager. 508-651-0388

June 04, 2009

I recently purchased a new car from Bernardi Audi and had an excellent experience. The staff was outstanding. There were very knowledgeable and did not pressure me to buy a car. This made for a very pleasant More

by pblomberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Ollari
Jun 08, 2009 -

Audi Natick responded

Thank you Pblomberg! Bobby is the "new" kid with us. He just graduated Babson and is doing a great job. However, please don't be bashful if you still have any questions or if something is not the way you think it should be. We certainly want you to enjoy the car! Bob Grelotti, General Manager. 508-651-0388

May 27, 2009

I took delivery of my new A5 last week -- and I am delighted with my choice of new car and the purchasing experience provided by Bernardi Audi. The folks at Bernardi with whom I had contact, begin More

by FHG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Primary Contact: Diego Zalewski
May 28, 2009 -

Audi Natick responded

Hi FHG, Thank you very much for the review and, more importantly, your patience. I still do apologize that the wait time for the incoming car was longer than we all anticipated. True, it was beyond our control, but nevertheless we are the ones who create the expectations for a customer and we are the ones responsible for the relationship with that customer. Bob Grelotti, General Manager. 508-651-0388

May 26, 2009

Our experiance was a very pleasant one. Our salesman was very knowlagable and friendly. Everyone was very willing to work with us without being pushy. Our Salesman follwed up in a timly mannor and seemed to More

by BrendaBuerger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Ollari
May 26, 2009 -

Audi Natick responded

Hi Brenda, Thanks for sharing your experience! We recognize that the Sales Experience is just the starting point for you and obviously the most fun part, too. But, we certainly do our best to keep the next few years of your ownership as driver and customer friendly and timely and problem-free as possible with our most knowledgeable Factory Certified service personnel! And, a Free Service Loaner that your daughter should like too! Bob Grelotti, General Manager. 508-651-0388.

May 26, 2009

This was the first time I have enjoyed shopping for a car. Bobby (the sales person) spent a good deal of time explaining the features of the car, test driving, and recommending for and against certain More

by Chris Martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Ollari, Kevin, Diego, Kent
May 28, 2009 -

Audi Natick responded

Hey Chris! And likewise, we thank you too! We are quite fortunate here. We represent a great product, we're in a neighborhood of great, great people and we do our best to assemble as good a team as possible to serve both! Bob Grelotti, General Manager. 508-651-0388

May 18, 2009

Dan and Steve were both extremely helpful, attentive and patient. They went out of their way to help me find a safe, reasonable used car. Honestly, you would have thought I was purchasing a significantly mo More

by susans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danilo Tonel and Steven Shenouda
May 19, 2009 -

Audi Natick responded

Hi Susans, Thank you for your kind words. No matter how much money one can or decides to spend on a car, it's a lot to them and we know that! We literally hand pick all the more than 50 Certified Pre-Owned cars we offer. They're almost our kids in a way! And we make sure they handily pass the 300 point inspection we perform on each and everyone of them. You hear dealers talk about tires and brakes, but for our cars that's just the beginning! Bob Grelotti, General Mgr. 508-651-0388

May 11, 2009

Very friendly and helpful. I traded my car virtually even up for a 2008 Audi. Never thought it could happen! Another nice thing was being able to take the car out on a test drive without the salesperson More

by kdeware
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Walewski and KevinMcCarthy
May 13, 2009 -

Audi Natick responded

Thank you Kdeware, Our very large inventory does make it much easier for a customer to make their final decision AND drive the car home when they want! Now, I can't promise that everyone can trade in their car for a brand new one and not pay a little more, BUT with all the Audi and finance and Bernardi incentives available right now, we certainly can make any purchase make sense! Bob Grelotti, General Manager. 508-651-0388

May 04, 2009

Jonathan Smith was very polite, professional and empathetic to our the frustrating buying experience we had endured with other dealers. Jonathan provided information, guidance and honesty. The More

by audieric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Smith
May 05, 2009 -

Audi Natick responded

Hi AudiEric! Thanks for your review! Jonathan is one of many Bernardi Audi team members who has over 10 years experience with us. He has the Audi knowledge which his clientele has come to trust and rely upon for all their own and their family's automotive needs! Bob Grelotti, General Manager. 508-651-0388

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