Audi Natick

I was very impressed with Bernardi's service department: they were very professional, very effective and very flexible when I brought my '01 A6 in for a new fan on July 31: I live in Maryland, so I am not a they were very professional, very effective and very flexible when I brought my '01 A6 in for a new fan on July 31: I live in Maryland, so I am not a current or recurring customer, but their team went out of their way to fix my problem, keeping me informed, dealing with a complex repair late into a Friday afternoon, and including chasing down an elusive electrical re-set that was required. They were a real credit to the values of the dealership. More

Everyone I dealt with, from my salesman (Bobby Ollari) to the sales manager (Dave Hamilton) treated me with honesty, integrity and professionalism. Unfotunatley, I found Bernardi's sales approach to be more the sales manager (Dave Hamilton) treated me with honesty, integrity and professionalism. Unfotunatley, I found Bernardi's sales approach to be more the exception than the rule. Although I had to drive further to Beranardi Audi than some of their competitors, I found it well worth the effort. Some of their competitors were either inattentive or rather unprofessional. They seemed to fall into two camps. That it was my job to get a salesperson to help me or I had to request salesperson back off from the "used car salesman" hard sell approach. Neither style is suitable to the premium brand I was purchasing, nor any brand for that matter. In the end it comes down to who you want to work with long term. How will I be treated after the sale. Based on my experience to date, I expect I will be treated very well and I look forward to working with Bernardi in the future. I would recommend Bernardi Audi without reservation. More

My convertible top stopped working in the middle of going down. I tried everything in the book and nothing worked. It was Wednesday, Aug 5th around 5pm and thunderstorms were predicted for the afternoon. down. I tried everything in the book and nothing worked. It was Wednesday, Aug 5th around 5pm and thunderstorms were predicted for the afternoon. I called Bernardi Service and they advised me to tow the car rather than try to drive it. They were afraid if I drove it the top could be serverely damaged. They said they would wait for me, to just let them know when the tow truck was expected to come pick up the car. I could not believe that they were so kind, told me not to worry, they would be there for me even if I arrived after they closed. I can not express how relived I was. When I arrived two hours later, they were waiting for me and made sure I had a loaner car to get home in. I believe service does not get any better than that. More

Tom (sales) and Kevin (manager) helped me pick out a new car. I was somewhat picky in exactly what I wanted, but they found the car and got it to me in a timely manner. All I can say is that I've had a lo car. I was somewhat picky in exactly what I wanted, but they found the car and got it to me in a timely manner. All I can say is that I've had a lot of interaction with Bernardi Audi and they are always a great place to go. More

Very repsonive and fair with new car sales and trade ins. Bobby is a recent college grad yet he knows the product. The management team was very responive and they made buying a care easy. The experience wa Bobby is a recent college grad yet he knows the product. The management team was very responive and they made buying a care easy. The experience was very good so far and I want to recomend them. I have not tried service yet. More

I purchased my first Audi, a 2009 A6, from Bernardi last month. The entire customer experience was as satisfying as buying a car can be. The salesman, Dan Tonel, was conscientious throughout the process a month. The entire customer experience was as satisfying as buying a car can be. The salesman, Dan Tonel, was conscientious throughout the process and knew the product. He was not overly pushy, but was interested in making a sale. In a geographic area with plenty of nearby dealer options, I would return to Bernardi and Dan again. More

I went to this dealership because I had a 2001 A6 with over 200,000 miles and it was time to replace it. I loved the car but was not happy with the dealership I bought it from. I contacted Bernardi by int over 200,000 miles and it was time to replace it. I loved the car but was not happy with the dealership I bought it from. I contacted Bernardi by internet and Steve called me. Steve was honest, upfront and very low pressure (a real joy and unusual in the car business). Dan did a great job handling the details and delivered my new S5. Bernaddi Audi. More

I am a first-time car buyer, and was apprehensive about this potentially daunting process. I was looking for an Audi A4 with a particular hard-to-find configuration (A4 S-line with manual transmission). this potentially daunting process. I was looking for an Audi A4 with a particular hard-to-find configuration (A4 S-line with manual transmission). I was about to give up and purchase a similarly-configured car from another manufacturer when I came across the model I was looking for on the Bernardi Audi website. I scheduled an appointment for a test-drive and met Bobby from Sales at the dealership. He was very cordial, informative and enthusiastic, and agreed to let me test-drive my car of interest although it was on the showroom floor and had a manual transmission. He introduced me to Steve, the manager, who I found to be a very straightforward and honest person. Although I found them to be somewhat unwilling to lower their prices, the car was very attractively priced from the start and Kent from finance worked with me to receive a very good APR although I was a first-time car buyer. After we closed the sale, I needed my car in a time-sensitive manner and Bobby was instrumental in making sure that my car went through the service department and was delivered in a timely fashion as we had arranged. (I spoke with the foreman of the service department and he was also very direct, honest and informative). I had been to a few different dealers before I made my purchase at Bernardi, and I found them to put less pressure on the customer than some, and more informative and friendly than others. Overall I had an excellent experience and will remember the Bernardi team in the future for maintenance and vehicle purchases. More

This is my second purchase from Bernardi. I've found them to be accomodating, professional, and reasonably priced. My vehicles have always been serviced and ready for pick-up at the agreed upon time. T them to be accomodating, professional, and reasonably priced. My vehicles have always been serviced and ready for pick-up at the agreed upon time. The sales staff is knowledgable and Dan did a great job in locating the vehicle I wanted and assisting with the financing. More

Diego and Dan are an exceptional sales team: honest, trustworthy and nice. They ask what you want, then they overdeliver. Neither one is pushy or too aggressive. The car buying experience was a pleas trustworthy and nice. They ask what you want, then they overdeliver. Neither one is pushy or too aggressive. The car buying experience was a pleasure, not a pain, as past purchases have been. I would recommend Dan, Diego and Steve to anyone in the market for a new or pre-owned car. More