Audi Natick

I came to this dealership to purchase a new car because I have had a great experience servicing my car here for the last 4 yrs. The only reason I ended up buying a car here was because of what a great person have had a great experience servicing my car here for the last 4 yrs. The only reason I ended up buying a car here was because of what a great person Dan is. He went above and beyond what I expected at a car dealership and even came after he left work to drop off my vehicle to accomodate me. I would recomend this dealership soley because of his friendly and helpful demeanor. Thanks again Dan I love my car and would reccomend you to anyone trying to buy a car. You're a great guy 8-) Anya More

Dealer offered a very attractive price and quick delivery. The registration process was not straightforward as the car was a gift. But Bernardi handled it very smoothly. They dilivered what they delivery. The registration process was not straightforward as the car was a gift. But Bernardi handled it very smoothly. They dilivered what they promised when promised with no hidden charges. Chris went out of his way to make sure I received everything I needed. More

I came to the dealership because of proximaty, but purchased my car due to the professionalism and competitive nature of the experience. My sales representative was friendly and able to make me feel purchased my car due to the professionalism and competitive nature of the experience. My sales representative was friendly and able to make me feel as though I was welcome. When my particular car was not available the dealership made allowances on what was in stock. I would recomend both my sales representative and the dealership to others...I all ready have ! More

I bought the car at Bernardi Audi because of Chris Collotta. He was not pushy, but was super helpful, informative, and just had a great approach on sales. I would definitely buy another car from this Collotta. He was not pushy, but was super helpful, informative, and just had a great approach on sales. I would definitely buy another car from this dealership and from Chris. I suggest it to everyone. Bobby D. More

Everyone dreads purchasing new cars. Jonathan was friendly and honest. He made sure all of our questions were answered. He made the car buying experience OK! Love my Audi A4 and would definitely rec friendly and honest. He made sure all of our questions were answered. He made the car buying experience OK! Love my Audi A4 and would definitely recommend Jonathan in Sales for your next Audi Purchase! Suzanne More

In June of this year my husband and I decided that it was time to move into a new vehicle. We were currently driving an Escalade and wanted something that had more seating, but the same luxury and performan time to move into a new vehicle. We were currently driving an Escalade and wanted something that had more seating, but the same luxury and performance. As soon as we test drove the Q7 it surpassed our expecations. The entire staff at Bernardi was so helpful and made the sales process fantastic. After about 3 months we realized something was wrong with the vehicle. We brought it back to the dealership and they began the process of diagnosing and repairing it. Everyone at Bernardi was so helpful and made sure that we were in a loaner vehicle and always kept a breast of what was happening. In the end we ended up trading in our vehicle for a newer model. We had only had the 2009 for 3 months and the trade in value was signifigantly less than what we had paid. This is were the folks at Bernardi BENT OVER BACKWARDS. They worked so diligently with us to put us in the new vehicle. From loaner vehicles, to price, and financing they did everything for us. It was amazing. I have never seen customer service go so far for a customer. Bob and Kevin were completely on our side. I now feel safe and confident in my vehicle again and that falls completely on the shoulders of the staff at Bernardi. You can buy a vehicle anywhere, BUT you can't buy a team like Bernardi. They are as amazing as the cars they sell. Catherine Dobay More

Bernardi took three months to find me a 2000 A4 with 37,000 miles on it! Thanks Bobby, Kevin, , Steve S., Diego, Dan, David Hamilton, Kent, and Bob the General Manager (for not letting me leave without 37,000 miles on it! Thanks Bobby, Kevin, , Steve S., Diego, Dan, David Hamilton, Kent, and Bob the General Manager (for not letting me leave without my FastLane pass). I am a graduate student and have been trying to find an older low mileage Audi since August and have been helped by I think everyone at Bernardi. I first have to say, no other dealers including Audi Westwood and Burlington Audi even wanted to help me unless I was looking at a car that was twice what I could/wanted to spend. Westwood even outright lie to me. They said Bernardi was not a Magna Dealer, and that they do not provide loaner cars. Westwood lost credibility with me the minute I went to Bernardi and saw they have a Magna certificate, and are even going to provide me with a loaner car when I service my older Audi, which is not even certified pre-owned. Everyone there was so nice, and patient with me, especially Bobby, and the business managers, who got me an affordable Audi warranty that was a better use of my money than finding a certified car. All the managers treated me like I was buying an expensive car, and I am thankful for that. The biggest difference I thought was that all the people at Bernardi are a team. Any time I just popped in to look at a car they suggested and Bobby was busy, he got someone else to help show me the car. At first I thought I was being brushed off, but it was clear, everybody took their time and helped me (and Dan Tonel is the FUNNIEST person ever). I actually had FUN buying my car at Bernardi and thank them for taking care of the little person! The most important thing I learned during all my shopping, and it is the reason I went with Bernardi - and it is they do not bad mouth the other Audi dealers in the area. I heard the same stuff from all these places about Bernardi and each other. "Those other dealers can't get you a better price. They're mean there and use really high pressure selling. They will not take care of you." The worst was Audi Westwood with the bad-mouthing. Well thanks to Westwood, I ended up getting a really good price on my Audi A4 and warranty from Bernardi, and loaner cars when I come in to service...all from a Magna dealer! And ironically, before Westwood got all huffy, I didn't even know what a Magna dealer was! And I still don't! Thanks again Bobby, I totally recommend you, and your team. You guys are the BEST. My next car is going to be a new A4, and I am buying it from you! Sherry More

We visited Bernardi of Natick to purchase our 5th Audi. Bobby Ollari was our sales representative; he was very professional and knowledgeable. Our experience was seamless, the price we paid was the lowest Bobby Ollari was our sales representative; he was very professional and knowledgeable. Our experience was seamless, the price we paid was the lowest and the quality and professionalism was the highest. We recommend Bernardi as a dealership of choice and suggest that Mr. Ollari be the preferred salesman. More

First rate dealer, have bought many cars here. Friendly service department with loaners and quick turnaround. Terrific on price and easy to negotiate with. Actually let you challenge car on test drive and service department with loaners and quick turnaround. Terrific on price and easy to negotiate with. Actually let you challenge car on test drive and candid about strengths and weaknesses and Audi is a great product. More

Went to the dealership and got a competative price on a 2010 A4. I was emailed P&S the following day and received at leased 10 phone calls pressuring me to agree to purchase. I was even given "the deal wil 2010 A4. I was emailed P&S the following day and received at leased 10 phone calls pressuring me to agree to purchase. I was even given "the deal will be off the table in 30 minutes" if I did not accept their offer. My husband was contacted as well because I was reluctant to sign. I did except by email and gave a credit card over the phone. Within 24 hours I had changed my mind. I didn't feel comfortable with the old school, unprofessional high pressure sales tactics and decided to do business at another dealership. I informed the sales person, general manager etc. and they refused to give back my $1000 deposit. American Express and my personal attorney were contacted. I have their refusal to return my deposit in writing stating they will only give my deposit back if I purchase a car from them. They would return my deposit if I did not purchase any vehicle within a six month period. It was very frustrating to have to wait almost 2 months and 2 appeals to American Express for Bernardi to credit my account. More