Back

Audi Natick

Natick, MA

4.7
850 Reviews

549 Worcester Street

Natick, MA

01760

Directions

By Type

Showing 850 reviews

February 10, 2010

I had an excellent experience at Bernardi Audi in Natick and everyone I came in contact with was professional and courteous. When I visited the dealership I had not yet decided to purchase an Audi and Diego More

by KPaige
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Zalewski, Steve Shenouda
Feb 10, 2010 -

Audi Natick responded

Thank you KPaige! With very good reason we certainly have a bias toward the Audi product. But truth be said, there are many fine automobiles available to consumers today. As a company and as individuals we strive everyday to seperate ourselves from the norm and exceed, not meet, customers' expectations! Bob Grelotti, General Manager. 508-651-0388 www.bernardiaudi.com

February 04, 2010

On a Sunday pm, I called 5 Mass Audi dealerships to negotiate over the phone. Bernardi gave a competitive offer right away that nobody else could beat. Every other dealership wanted me to come in. A More

by boston17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan & Kent
Feb 10, 2010 -

Audi Natick responded

Thank you for the review Boston17! You are absolutely right to think car-buying should be easy! Whether it be in person, on the phone, or on the internet, it doesn't need to be made difficult. And our staff is trained to make it easy. Imagine, trained to make car-buying easy! Bob Grelotti, General Manager. 508-651-0388 www.bernardiaudi.com

January 31, 2010

Just wanted to share a quick recap of a recent visit to the showroom at Bernardi Audi. We had a great experience learning more about the q5. They were so accommodating about letting us take it for a ride More

by sequist
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danilo Tonel
Feb 10, 2010 -

Audi Natick responded

Thanks Sequist! The knowledge conveyed clearly and concisely in a friendly manner is something that is learned. The enthusiasm with which it's all done comes, admittedly, quite naturally from just being around the Audi product! Bob Grelotti, General Manager. 508-651-0388 www.bernardiaudi.com

January 29, 2010

Both my wife and I are impressed with the service and attention we received at Bernardi Audi in Natick. We came in looking for a Q7 or a Q5 but decided we needed the Q7 for the extra room. However, we More

by Peter von Loesecke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Ollari
Jan 29, 2010 -

Audi Natick responded

Thank you very much Peter! We are quite fortunate being of the size we are and carrying the inventory we do we have been able to develop many extensive relationships with other Audi dealers across the entire nation. We help them, they help us, and thus, most importantly, we can help the customer! Bob Grelotti, General Manager. 508-651-0388 http://www.bernardiaudi.com

January 28, 2010

I was able to read road and tracks how to buy a new car taken from the experts point of view, ie. the salesman. The experience was straight from the script. Thoughtful and accommodative in every way I expe More

by wmitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
chris and dave
Jan 29, 2010 -

Audi Natick responded

Thank you WMitchell! Twice a year we actually hold an Audi Owners' Workshop. However, we also hold a Workshop for Women (that men are certainly welcomed to attend) which is led by Bernardi female employees and special guest speakers such as a BBB officer. It addresses the fears and perhaps lack of knowledge a woman might feel in buying a car. You might say we teach them the script! Bob Grelotti, General Manager. 508-651-0388 http://www.bernardiaudi.com

January 26, 2010

This past weekend my wife and I paid a visit to Bernardi to lease a new 2010 Audi A4 P+. The entire experience from the test drive to the final signing of the paperwork for the car was a warm and welcoming More

by Bostonian1975
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Zalewski, Steven Shenouda
Jan 26, 2010 -

Audi Natick responded

Thank you Bostonian! With the salespeople I like to talk about the three P's and the K. Personality makes it fun for the customer, Persistence demonstrates our commitment to and appreciation of the customer, Price puts our best foot forward, but it all goes for not without Knowledge! Enjoy your car for many, many miles! Bob Grelotti, General Manager. 508-651-0388 http://www.bernardiaudi.com

January 26, 2010

I purchased my car at Bernardi in 2005. Ever since, the car has been serviced there. Not once has there been anything but positive experiences for me. It started with the sales dept. and has continued for More

by 111636bd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ross
Jan 26, 2010 -

Audi Natick responded

Thank you 111636! I see how much factory-sponsored training our Advisors and Techs receive on literally a monthly basis. As today's cars become more and more sophisticated, how anyone could entrust their car to someone other than a Certified Audi Dealer is simply unfathomable to me. Bernardi Audi thanks you and it clearly sounds like your car does too! Bob Grelotti, General Manager. 508-651-0388 http://www.bernardiaudi.com/

January 25, 2010

Just had my 25k service in the middle of New England winter. They did everything that was needed, updated 2 auto recall issues, and cleaned the car to a fare-thee-well. This is my second Bernardi Audi T More

by RussMerriam
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Ross
Jan 26, 2010 -

Audi Natick responded

Thank you very much Russ! I believe that nothing speaks more highly of a brand and its dealer as does a customer's ongoing diligence with service and their repeat purchases. Please know that we take neither for granted and are constantly striving to improve our performance and processes to a higher level of service based on the customer feedback we receive. Bob Grelotti, General Manager. 508-651-0388 http://www.bernardiaudi.com/

January 22, 2010

I highly recommend Bernardi Audi for service. I bought my car from them about a year ago and have gone there for scheduled maintenance. They are very professional, friendly, and a real pleasure to deal with More

by tahall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ross
Jan 22, 2010 -

Audi Natick responded

Thank you Tahall! Another extra we offer for you when you need it is a car from our fleet of FREE Audi loaners! Bob Grelotti, General Manager. 508-651-0388. http://www.bernardiaudi.com

January 18, 2010

OVERALL: A+. I've bought several cars so far, and each time I felt lied to, cheated, or abused in some way because I'm a woman buying a car. With Chris Collotta, I experienced the exact opposite. Chris More

by LauraBriere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Collotta
Jan 22, 2010 -

Audi Natick responded

Hi Laura, thank you so much for the A+ grade! Updates on an incoming car is SO important for a customer's peace of mind. Even if there is no new information to tell, just knowing that the salesperson is there with you in mind means everything! Bob Grelotti, General Manager. 508-651-0388 http://www.bernardiaudi.com

...
75
...