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Audi Natick
Natick, MA
850 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 850 reviews
November 04, 2010
This was my first time buyin a pre owned vehicle and Manny was very patient and willing to answer any question that I had. I also never felt pressured by Manny or others at Bernardi instead I felt that Manny was very patient and willing to answer any question that I had. I also never felt pressured by Manny or others at Bernardi instead I felt that they were open and honest with me. In numerous phone calls Manny was up front with me on the type of deal we could put together. I never felt like he was "just trying to get me into the showroom". Not only was the buying process pleasurable but in subsequent questions that I had Manny was very responsive and took care of my issue (it had to do with the satallite radio not the car) quickly and happily. More
by connellycrew
Employees Worked With
Manny Ortega
October 23, 2010
Very friendly and prompt customer service. Jon was a tremendous help in helping me order the car (while I was living overseas), getting me a competitive price and having it delivered ahead of schedule. tremendous help in helping me order the car (while I was living overseas), getting me a competitive price and having it delivered ahead of schedule. All in all, a very pleasant experience, and I wholeheartedly recommend Bernardi Audi and Jon Miranda to any prospective buyers. More
by abengzon
Employees Worked With
Jon Miranda
October 19, 2010
Jon was very pleasant to work with great job in support after the sale explaining car features. when warning light came on on one of test drive vehicles he was very positive and took car immediately to se after the sale explaining car features. when warning light came on on one of test drive vehicles he was very positive and took car immediately to service to have it looked at (I did not buy that one) transaction went very smoothly car was ready when stated, registration title insurance all done without need to follow up performed 35k maint as promised More
by dutchk
Employees Worked With
Jon Miranda
October 13, 2010
John is a great salesperson/consultant. Being in sales myself i know if someone is taking me for a "ride". He was upfront about the car, costs and anything else needed to make me understand my potential p myself i know if someone is taking me for a "ride". He was upfront about the car, costs and anything else needed to make me understand my potential purchase. I am very happy to relocate to Bernardi Audi as my dealer and have John help me with any questions or future purchases. I welcome you to speak with John if you are in the market for a quality car and an honest/upbeat salesperson. The experience was awesome and i am very happy that the process was very smooth and short. Thank you John. Good luck to you and your customers. I will be back for the R8 very soon!!! More
by esarks
Employees Worked With
John Miranda
September 13, 2010
Diego did an excellent job explaining the car and provided me with plenty of his time in connection with the sale. At the designated collection date, the car was well prepared and Diego provided an provided me with plenty of his time in connection with the sale. At the designated collection date, the car was well prepared and Diego provided an excellent walk through of the various technologies, and a willingness to go through further should I wish to do so in the future. He introduced me to the Service Manager on the way out. I would recommend Diego. Please don't hesitate to contact me at drough.mba1999@ivey.ca should you require further details. More
by drough
Employees Worked With
Diego Zalewski
September 09, 2010
My sales person Kevin was very helpful and patient when asked questions. Kevin worked with me on pricing and patiently explained all pricing quotes. He was very polite, respectful and considerate. He sp asked questions. Kevin worked with me on pricing and patiently explained all pricing quotes. He was very polite, respectful and considerate. He spent time with me when choosing colors for both exterior and interior to be sure I got what I wanted. More
by tracymatthews
Employees Worked With
Kevin McCarthy
August 24, 2010
I purchased a used car from Bernardi several weeks ago. I was treated fantastic by both Jon and Diego during the process of purchasing the vehicle. They were both very friendly and happy to help. So far the was treated fantastic by both Jon and Diego during the process of purchasing the vehicle. They were both very friendly and happy to help. So far the car has been driving well and I have noticed no mechanical problems (knock on wood). On the down side, I found broken glass under the drivers seat and noticed that the drivers side window was not the original Audi window. This was very surprising considering the very clean CARFAX. I was also disappointed to find that the glove compartment was broken after being explicitly told that "nothing with the car was in need of repair." Finally, I was only given one key for the car despite the fact that the car should have had a total of four. I feel as though this should have been brought to my attention prior to the purchase of the car especially considering the ridiculous cost of replacement AUDI keys. All in all, a pretty good experience, but I would definitely give their used cars a very very careful look so that you know exactly what you are getting rather than simply fully trusting the sales people (duhhhhhhh, my bad I suppose). More
by JKB77
Employees Worked With
Jon and Diego
August 18, 2010
We were treated like gold from the time we walked in to inquire about a new Audi, through the sales process and the staff was very helpful in explaining how the car works and service did a great job explai inquire about a new Audi, through the sales process and the staff was very helpful in explaining how the car works and service did a great job explaining how the Audi service works. We were unexpectedly pleased by everyone's help and it was a really professional team at Bernardi Audi, would recommend to a friend. More
by pgold2010
Employees Worked With
Max, Bruno Silva, Robert Grelotti, Dave Hamilton
August 09, 2010
I scheduled an appointment with Manny and he wasn't in when I got there. The receptionist said he wasn't even in that day. She found Diego to help me. Diego helped me for 5min, then decided to go help ano when I got there. The receptionist said he wasn't even in that day. She found Diego to help me. Diego helped me for 5min, then decided to go help another customer while I'm still looking at the car. I asked for a test drive and he was reluctant. I decided to walk out after. More
by yoobit
Employees Worked With
Diego and Manny
August 03, 2010
Jon was knowledgable about the car, what cars were available, and what the pricing would be based on the age of the auto for preowned, or the price for a new car. He has also followed up to make sur available, and what the pricing would be based on the age of the auto for preowned, or the price for a new car. He has also followed up to make sure everything is working well for me. Overall, he is a qualified sales rep and did not have a high-pressure sales pitch, which would not have worked. I purchased another auto at this dealership. More
by Darlene Brown
Employees Worked With
Jon Miranda
