Audi Natick

I purchased my Audi three years ago and have been extremely thrilled with my car -- and the whole staff at Bernardi Audi. Everyone is kind, professional -- and understands the "mind of the car owner extremely thrilled with my car -- and the whole staff at Bernardi Audi. Everyone is kind, professional -- and understands the "mind of the car owner" ....From tires to service to everything in between, these guys are amazing. I even received a call back on a holiday weekend (when the service dept. was closed) when I was concerned about a problem. Yo do not get better than this dealership! I had such a great experience, I sent my parents to them...and they bought a car from this team too. THANK YOU to everyone at Bernardi Audi! More

Bought new 2012 Q5 from this dealership. Audi specialist, Bobby Ollari, did a great job. Always very courteous and professional. It was hard to get great prices anywhere as the demand for the vehicle is too Bobby Ollari, did a great job. Always very courteous and professional. It was hard to get great prices anywhere as the demand for the vehicle is too high right now anyways. However was able to get a final price close to what I was ready to pay with his help minus the manager pep talk( that could have spoilt the deal). Had wind whistling problem next day and went back to dealership and response was prompt and problem was resolved with removing the roof racks (dont use them right now anyways).Love the vehicle , great buy. iPhone connector is in the glove box, hope audi fixes that in the next version. More

Just recently picked up my 3rd Audi from Bernardi - an A4 with a six speed manual. I love the car. There are many improvements, but I was surprised that the back seat did not fold down and that I could not with a six speed manual. I love the car. There are many improvements, but I was surprised that the back seat did not fold down and that I could not get the miles per gallon. After an e-maied question and a quick response from Jon Miranda, I found out that the back seat and a few other options are included in the Premium Package which, this time, I did not order due to the extra cost. For the future, I recommend that the salesmen be aware of the history of repeat customers they can inform us during the price negotiation about a situation such as the one I have just gone through. One other suggestion - I discovered that my friend, Sam Perry, also dealt with Jon Miranda and was very pleased with the service and loves his new A4. Would it be a good idea to publish a customer list, with their approval? The best way to sell new cars is to publish a happy customer list. I have no hesitation to having my name used. Jon was professional and certainly knew about the details of the A4. I would buy another car from him. More

I had the pleasure of buying a car with Jon Miranda. He was knowledgeable, professional,and I never felt pressured to buy anything. The whole transaction was smooth and Jon took the time to review all the was knowledgeable, professional,and I never felt pressured to buy anything. The whole transaction was smooth and Jon took the time to review all the features of the car and even introduced me to the service manager the day I picked up my car. I have not always had positive experiences at car dealerships but I feel confident recommending anyone to Bernadi Audi in Natick; they have exceptional customer service. More

Recently had my car serviced (had to be towed there the night before moving to a nearby town). Can't speak highly enough of Dan K. He was incredible to deal with & I feel he went out of his way to accomo night before moving to a nearby town). Can't speak highly enough of Dan K. He was incredible to deal with & I feel he went out of his way to accomodate me. He explained everything so well, very pleasant & customer service was awesome. I am very thankful for all he did for me & will def. ask for him the next time I need service. Thank you so much. I am truly appreciative. Kathy D. More

Since my wife and I were paying cash, had no disagreement on price, and were buying our second Audi, this should have been an easy and pleasant experience. While Diego Zalewski and Jon Miranda are nice enoug on price, and were buying our second Audi, this should have been an easy and pleasant experience. While Diego Zalewski and Jon Miranda are nice enough in person, their ability to communicate, follow through, be clear, or show initiative either on the phone or by email was terrible. We ordered and gave a large deposit on a first car. They couldn't get it. We agreed on a second car, for which we they gave us a VIN number and a delivery date. Turned out they couldn't get it, either - but before they told us that days later (when we asked them about it), we privately sold our old car, leaving us without a vehicle. We settled on a third car, but they didn't have it, either, and its delivery was over a week off. When they finally delivered us the car we paid for, they forgot to include the registration. In our many communications with them, they never took the initiative to tell us the status of our order, when delivery would be, or even what we needed for signing. We always had to contact them. I gather what happened to us was exceptional; if it weren't, in a competitive market, they would not be able to remain in business. More

By far the best purchase experience we've had. Came in looking for info on a Q7 and 1 month later bought the Q7 & an A6. He sold the company, car, and dealership. Hope the service experience is as good looking for info on a Q7 and 1 month later bought the Q7 & an A6. He sold the company, car, and dealership. Hope the service experience is as good as the sales experience. More

This is the first time I've ever gone to a dealer, and I think Bernardi is very helpful to me, introduced several vehicles to me and pick one finally considering all the requirement. They open early at 7am think Bernardi is very helpful to me, introduced several vehicles to me and pick one finally considering all the requirement. They open early at 7am and close even at 8PM, so I don't have to worry about the conflict to my working time. Their service is great. More