Audi Natick

Great service! Jon Eric and his team quickly and professionally addressed the issue we were having with our A4. We will definitely continue to get our car serviced a Jon Eric and his team quickly and professionally addressed the issue we were having with our A4. We will definitely continue to get our car serviced at Audi Natick! More

Excellent service department. Great service, all work done as promised. Provided me with a nice loaner and my car was washed AND vacuumed when I picked it up. Professional and cour Great service, all work done as promised. Provided me with a nice loaner and my car was washed AND vacuumed when I picked it up. Professional and courteous. More

Great Service Experience I had a difficult situation that involved having a different service provider compensate me for a problem that Audi Natick discovered. Dave in service I had a difficult situation that involved having a different service provider compensate me for a problem that Audi Natick discovered. Dave in service was patient as I worked with that provider and saved the parts I needed for my records. And free loaner while it was getting fixed! More

the worst experience ever! it was the worst car buying experience ever. Every single manager lied to us. At least 5 different people told us " give me a few minutes" I'll call y it was the worst car buying experience ever. Every single manager lied to us. At least 5 different people told us " give me a few minutes" I'll call you right back and never did. They made a simple car purchase into a week long stressful event. Knowing what an awful experience it was not one person has called us to even see how everything was going with the car or just to say sorry it didn't go as well as it should have. We purchased a Honda Civic for our son 2 months ago and are still getting phone calls to make sure we happy. Not the Audi experience we hoped for. My wife also heard someone say " there not getting a survey" . Whatever that means! More

Unexpected service trip After getting a flat tire, I called Audi Natick and stopped by the dealership five minutes later. I was ushered in for service quickly by Parker Cavan After getting a flat tire, I called Audi Natick and stopped by the dealership five minutes later. I was ushered in for service quickly by Parker Cavanagh, who not only replaced the tire but did an upcoming scheduled service, all in two hours (during which they gave me a loaner car). Turned a lousy day into a much better one. More

Untrustworthy and dishonest Never leave a deposit for a car that is not on the lot. Don't trust the dealer who claims he will secure the car you want if you leave a 1,000 deposi Never leave a deposit for a car that is not on the lot. Don't trust the dealer who claims he will secure the car you want if you leave a 1,000 deposit. I finally gave that deposit after they insisted this was policy and they were unsuccessful three times. My deposit was refunded, however my time was spent waiting for a car they could not get, they used this tactic to take me off the market. They treat females as if we are not smart. I found another dealer who was willing to secure a Audi from another dealership without requiring a deposit when I had my male friend come with me on my visit. I was also given a different price when my male friend did the negotiations. More

A Fantastic Experience I just purchased a 2015 Q7 and without a doubt, this was the best dealer experience I had shopping for not just this vehicle - but probably any vehicl I just purchased a 2015 Q7 and without a doubt, this was the best dealer experience I had shopping for not just this vehicle - but probably any vehicle I've bought - ever. I shopped MB, Acura, Infiniti and even a competing Audi dealership this time around and the others weren't even close. Callum was incredibly down-to-earth and really took the time to listen to what my wife and I were looking for. He did a fantastic job of communicating the relevant benefits and features of the vehicle we were considering. Over a period of a few days of testing different vehicles, answering questions and even negotiating - his demeanor and attitude was always fantastic. In fact... Cal, Brian, and every other employee that I encountered there was really upbeat and extremely friendly - and most importantly - never had an "attitude". This dealership gets it... it's not just about the product you sell... its about the people surrounding and supporting that product as well. I see why Audi rated them one of the top-12 dealers in the country - they define what the Audi experience should be like for a customer. I've yet to deal with service on the vehicle, but if what I've encountered thus far is any indication... I'm in good hands. More

Now you have a car, what about service I purchased a 2008 Rav 4 in 2010. I still love it. I was unable to close the rear door so I just drove to Bernardi Toyota. Robert Arsenault came ou I purchased a 2008 Rav 4 in 2010. I still love it. I was unable to close the rear door so I just drove to Bernardi Toyota. Robert Arsenault came out of the office to fill out the service order. He looked at the door and cleaned out the latch with a pen. He went back into the office, came out with cleaner and removed the dirt in the latch. I was able to drive away, with door closed, within 5 minutes. No charge, just a smile and a thank you for stopping in. Robert, I thank you!! More

Buy Somewhere else Sales team that I dealt with including a recently hired salesman and sales manager are from a used car lot . You know, the car lots that most of us Sales team that I dealt with including a recently hired salesman and sales manager are from a used car lot . You know, the car lots that most of us try and avoid. I was corresponding with the salesman and agreed on a deal. Told him i would give him a deposit by credit card over the phone. He said come over before the end of the day and we can honor the price we negotiated yesterday in person. I arrived to the salesman telling me that someone else was buying the car. And that i never left a deposit so they sold the car. I'm willing to bet to someone that paid more for the vehicle and had to finance the car rather than pay cash. Otherwise why sell a car that someone else had agreed to buy. The sales manager couldn't even look me in the eyes when he was telling me this. That tells one what kind of person i was dealing with today. My question to someone reading this , if they'll sell a vehicle after someone else agrees to buy it for a few extra dollars, what else would they do to their customers to make a buck. Bottom line. There are other dealerships that sell Audi within 20 miles of this dealership. Why take a chance. Caveat Emptor.... More

Top-notch sales and ongoing service experience I purchased a new Audi a few months ago at Audi Natick and have to say it was the best car buying experience I've ever had (after many cars and many t I purchased a new Audi a few months ago at Audi Natick and have to say it was the best car buying experience I've ever had (after many cars and many top brands). After having a frustrating experience at another local Audi dealership, I reached out to Seth based on the reviews I read online and Seth and his team (Kevin McCarthy and Dan Haigh) delivered in every possible way. Their sales approach was calm, thorough and supportive and I left with the right car at the right price. During my first service visit, they noticed an issue with the radiator and took care of it with ease and let me take loaner for a few days due to a business trip. Buying a car can often be an unpleasant experience, but these guys take it to another level and they've earned a life-long customer. If you are direct with them and tell them exactly what you want, they will do all they can to make sure you get it -- that I know. More