Audi Natick

No nonsense, great experience! I had the pleasure of working with Mike Pappano on the sales floor when I walked in the door to look at car options. Having found ample inventory onl I had the pleasure of working with Mike Pappano on the sales floor when I walked in the door to look at car options. Having found ample inventory online, I chose this dealership as one of the few to visit, and was lucky to end up working with Mike. He's very knowledgeable about all the features and benefits of the various Audi models as well as how they compare with others in the industry, in remarkable detail. He clearly listened to what was important to us and made no assumptions, offering informed solutions that were spot on. He followed up diligently on any and all open questions via text, email, phone, even outside of business hours. All of this, combined with lack of pressure outside of a genuine interest in giving us what we were looking for out of this process, represented a refreshing approach to car sales. I often dread the experience, but Mike made it a pleasure and I could not be more happy with my purchase. Thank you Mike and the rest of the dealership for making this the fun process it should be! Kristine More

Prompt service quality facility and staff! Beautiful facility prompt service friendly staffs. Technical information well explained Always leave with a spotlessly clean auto. Would recommend thi Beautiful facility prompt service friendly staffs. Technical information well explained Always leave with a spotlessly clean auto. Would recommend this dealership highly to all that ask. More

Outstanding sales and service I've been going to Bernardi Audi for 8 years. Best service I've experienced anywhere on any automobile. Very comfortable dealership with attentive I've been going to Bernardi Audi for 8 years. Best service I've experienced anywhere on any automobile. Very comfortable dealership with attentive and knowledgeable staff. More

Outstanding experience The best service for almost 7 years since I bought my q5. Prompt, professional, knowledgable staff. Very easy get a desirable time service. Very nice The best service for almost 7 years since I bought my q5. Prompt, professional, knowledgable staff. Very easy get a desirable time service. Very nice facility More

Best Dealer/service ever! I bought my Audi from Bernardi over a year ago. EVERYONE there has been great to work with. The service department has always been professional, pol I bought my Audi from Bernardi over a year ago. EVERYONE there has been great to work with. The service department has always been professional, polite and responsive. I have had some issues with the car, but they've always come through and exceed my expectations. I will be a long-term client of Bernardi. More

Very good car buying experience I was in the market for a compact/mid-size SUV and researched a number of vehicles in the class. I wanted to check out the Audi Q5 so I visited Audi I was in the market for a compact/mid-size SUV and researched a number of vehicles in the class. I wanted to check out the Audi Q5 so I visited Audi Natick. Upon entering, I was greeted by Tony Varone who made me feel comfortable with his low key, low pressure approach. He answered my questions, told me about vehicles, options and pricing and arranged a test drive. He also did an area search when I identified the vehicle and options that I was interested in. He put together a fair deal and secured the car very quickly and made the transaction very easy. Tony was a good guy to work with who I would recommend to others. More

Bent wheel Leased a 2016 A4, had it about two weeks and ran over a street construction grate and damaged my right front wheel......I was devastated! I called the Leased a 2016 A4, had it about two weeks and ran over a street construction grate and damaged my right front wheel......I was devastated! I called the dealership and they calmly suggested I bring the car in so they could take a look at it. After taking a look they assured me they would be able to make it look like new. I went up to their comfortable and relaxing waiting area to get some work done and an hour later they came to say the car was ready. It looked amazing!!!!! Paulo was excellant! iustaball2@gmail.com More

THE Best dealership experience I have had in 40 years I bought a CPO Q 5 in February, 2015. It has been a terrific ride. It does double duty in my sea kayak paddling business. I have kept boats on it, gea I bought a CPO Q 5 in February, 2015. It has been a terrific ride. It does double duty in my sea kayak paddling business. I have kept boats on it, gear in it, plus given others rides to and from trips, classes, clinics, and event all over New England. I dealt with Ed Quirk at Audi Natick. He made it truly a joy to buy this car. Martha in Finance made it easy to close a good deal, and Drew Paglia in Service has been very professional and helpful in all respects. This summer I went back to Ed Quirk to explore a Lease for an A 3 for my son. His car was close to a wreck, unreliable, and too expensive to fix. Ed and other managers came up with a package deal to get my son into an A 3 that we could afford. They made it happen for us. I can't thank them enough. My whole experience has been terrific. We have been an Audi family before, and are happy to be back thanks to Ed Quirk, Martha Dee, and the professionals at Audi Natick More

Aweful Customer Service I have been looking for a CPO Audi A3, and I found one at this dealership. I scheduled an appointment, I drove the car and I really liked it. The pers I have been looking for a CPO Audi A3, and I found one at this dealership. I scheduled an appointment, I drove the car and I really liked it. The person that was with me was very nice, towards the end we discussed the price as I was debating with the same car (cheaper) but the color was the one that I wanted. After some discussion, there was nothing they "could" do. So after 5 days, I decided that I wanted the car and I called to see if it was still in stock, I could not get a straight answer from anyone, it took many phone calls and hours of waiting until I had to escalate it. The Store manager was apologetic, and informed me that the car was sold, that he would however get in touch with me the next day to see if we can find alternatives. Guess what: NO ONE EVER GOT IN TOUCH!!! Took my business elsewhere and purchased it from Ira Audi in Peabody where they actually listen and care for their customers needs. Glad I did as the car is the same with more options.... I would never go here and I would never recommend someone to go here either. More

A issue without an appointment Service team here is really responsive. I called with an AC problem they took me right away finished in an hour and actually spent time in the car wi Service team here is really responsive. I called with an AC problem they took me right away finished in an hour and actually spent time in the car with me tho make sure I was satisfied. Good support. More