Audi Natick

On time and everything completed Immediate greeting, took all info at once. Polite and helpful. Excellent waiting lounge. Very clean and orderly, Starbucks!!! All done in promised Immediate greeting, took all info at once. Polite and helpful. Excellent waiting lounge. Very clean and orderly, Starbucks!!! All done in promised time frame. Got some work done in lounge while waiting. Appreciated internet connection, Totally a ten Bob Z More

Very professional service all the time I really enjoy my visits in Natick Audi Center. Professional , very friendly and pleasant people, very clean environment , car always looks brand ne I really enjoy my visits in Natick Audi Center. Professional , very friendly and pleasant people, very clean environment , car always looks brand new after services , works perfect until the next time. All representative are extremely nice , particular Polo. Thank you ! More

Recent visit for service Parker helped me in the service department. He was kind, friendly, organized and very efficient. I had shuttle service to and from home, which I was g Parker helped me in the service department. He was kind, friendly, organized and very efficient. I had shuttle service to and from home, which I was grateful for. Very little wait each way for the shuttle. My car was serviced as I had expected, and I was notified of any additional work they recommended. thank you, Audi! More

Simply put, A+ I purchase two or three cars a year. I am always on the lookout for something new and different. I started to get the itch again right after New Yea I purchase two or three cars a year. I am always on the lookout for something new and different. I started to get the itch again right after New Years and started to look around. I ended up focusing my search on a pre-owned A6. I looked at a lot of cars. I eventually met David Hamilton at Audi Natick. David is a pro. Easy to talk to, engaging, not pushy. My search came down to two (2) almost identical cars. Same year, color, options. Identical. Audi Natick offered me $3,500 more for my trade than the other dealer. The Audi Natick vehicle cost $500 more than the other vehicle, but had 5,000 less miles and almost four (4) years of warranty, whereas the other car's warranty will expire in less than a year. Talk about a no-brainer. I am now driving my 2013 A6 and I couldn't be happier. When I start the get itch again in a few months, I'll know where to go. Audi Natick gets my highest recommendation. More

They care! I was very impressed with how they cared for my car -"with detail" and how they really extend themselves to please the customer. Special mention to Pa I was very impressed with how they cared for my car -"with detail" and how they really extend themselves to please the customer. Special mention to Parker who went out of his way to accommodate my needs. More

Tremendous service at no-charge I purchased a rare 2014 Audi RS5 at a non-Audi dealer. The car came with a set of mounted winter tires. This was mid-November so it was too warm to ta I purchased a rare 2014 Audi RS5 at a non-Audi dealer. The car came with a set of mounted winter tires. This was mid-November so it was too warm to take the summer tires off and mount the winter tires so the non-Audi dealer said to wait. A few weeks later, I asked to mount them. The non- Audi dealer tried to mount the tires but needed spacers for the wheels and could not find them. I went to Bernardi and they directed me a web-site where I purchased the spacers and longer lug nuts for $200. When I asked the non-Audi dealer to make a second attempt to mount the tires using the spacers I paid for, they insisted on charging me labor so I refused their offer. I had previously purchased a 2011 Audi A6 from Bernardi and they offered to mount the winter tires on my 2014 Audi RS5 at no charge. They did a complete vehicle inspection for me and washed the car too. And this happened all in the same day with no appointment. More

First service appt First service appointment was customer-friendly and -oriented and free. Service was good. Bernardi Audi, Natick needs a TV in its waiting area for cus First service appointment was customer-friendly and -oriented and free. Service was good. Bernardi Audi, Natick needs a TV in its waiting area for customers who get tired of looking at their phones. More

Breath of fresh air from Brookline I had a horrendous service experience with Audi Brookline. And sadly enough I'm bring my Audi Q7 in tonight to have Natick check out my brake issue, I had a horrendous service experience with Audi Brookline. And sadly enough I'm bring my Audi Q7 in tonight to have Natick check out my brake issue, which is the exact same issue that Brookline had my Q7 for 3.5 weeks to fix! Clearly it wasn't fixed after 3.5 weeks. After my Brookline experience I brought my car into Natick for a 25k service and dealt with Parker Cavanaugh. He is extremely professional, smart, and efficient. Overall I liked my experience from A to Z at Natick, and look forward to my experience over the next couple days. Thanks More

If you're in the market for an Audi, Kevin is your man! I recently purchased a 2016 Audi S3 from Kevin. The interaction during negotiation was very pleasant and I truly enjoyed the experience. He was honest I recently purchased a 2016 Audi S3 from Kevin. The interaction during negotiation was very pleasant and I truly enjoyed the experience. He was honest and straightforward. Very responsive to questions and understands that to some people a car is more than just a car. I couldn't have had a better experience. I will recommend Kevin to all my friends and family that are looking to buy an Audi. Great job Kevin, keep up the good work! More

No nonsense, great experience! I had the pleasure of working with Mike Pappano on the sales floor when I walked in the door to look at car options. Having found ample inventory onl I had the pleasure of working with Mike Pappano on the sales floor when I walked in the door to look at car options. Having found ample inventory online, I chose this dealership as one of the few to visit, and was lucky to end up working with Mike. He's very knowledgeable about all the features and benefits of the various Audi models as well as how they compare with others in the industry, in remarkable detail. He clearly listened to what was important to us and made no assumptions, offering informed solutions that were spot on. He followed up diligently on any and all open questions via text, email, phone, even outside of business hours. All of this, combined with lack of pressure outside of a genuine interest in giving us what we were looking for out of this process, represented a refreshing approach to car sales. I often dread the experience, but Mike made it a pleasure and I could not be more happy with my purchase. Thank you Mike and the rest of the dealership for making this the fun process it should be! Kristine More