Audi Natick

First time with service group and it was excellent My first experience with the service group and it was great. I love that I can communicate via email, its hard to find time to call. Paulo was great My first experience with the service group and it was great. I love that I can communicate via email, its hard to find time to call. Paulo was great to work with. More

First service on 2026 A4 What a classy and well ran operation. You drive right indoors, they take your car and you retreat to there super comfortable waiting area. This is th What a classy and well ran operation. You drive right indoors, they take your car and you retreat to there super comfortable waiting area. This is the way to treat customers who are serious about there automobiles. More

Always excellent We have been cared for by Audi of Natick for 9 years, and they have uniformly been polite, friendly, and bent over backwards to help us. We have been cared for by Audi of Natick for 9 years, and they have uniformly been polite, friendly, and bent over backwards to help us. More

Excellent Follow Up Was contacted quickly by Jon Eric Flem regarding the previous comments on my service for tires and alignment and also received a follow up call from t Was contacted quickly by Jon Eric Flem regarding the previous comments on my service for tires and alignment and also received a follow up call from the service advisor. We discussed the issue thoroughly and went over the car's service history both before and since I purchased it. Jon Eric understood my concerns, and I learned some background on their recommendations for tire rotation. Overall an excellent conversation and I am very pleased with the response and the outcome. No hesitation in returning to Audi Natick in the future. More

Terrific dealership and service Audi Natick helped in accomplishing my goal of leasing a new Audi and has gone above and beyond with servicing my new Audi. I would recommend Natick A Audi Natick helped in accomplishing my goal of leasing a new Audi and has gone above and beyond with servicing my new Audi. I would recommend Natick Audi. More

Great Service Went for my 10,000 mile oil change. Very easy to make appointment which was my choice of time. Immediately greeted and paper work done. Was one mon Went for my 10,000 mile oil change. Very easy to make appointment which was my choice of time. Immediately greeted and paper work done. Was one month away from state inspection and was asked if I wanted it completed at the same time. I waited for the car and it was quick and easy. Would recommend this dealer to anyone. This was my 3rd. Audi leased from this same dealership. More

Excellent service from John Labruzzo After traveling over 200 miles to an unknown dealership, I wasn't sure what to expect. I was greeted by John who went above and beyond my expectations After traveling over 200 miles to an unknown dealership, I wasn't sure what to expect. I was greeted by John who went above and beyond my expectations as far as facilitating the purchase of my new Audi. He was very knowledgable about the car and being from the area he was able to really show me the capabilities of the car on local roads. From the moment I walked in to the end of the transaction John provided five star service. Highly recommended! More

Excellent service all the time Just stopped in for my 15K service for my A7 and can't say enough about Audi's attention to their customers! From a quick and seamless drop off and pi Just stopped in for my 15K service for my A7 and can't say enough about Audi's attention to their customers! From a quick and seamless drop off and pick up to clear communication about the status of my vehicle. More

Our 8th Audi We just picked up our 8th consecutive Audi (an SQ5) most recently from Audi Natick. Our sales representative, Michael Pappano was excellent and made t We just picked up our 8th consecutive Audi (an SQ5) most recently from Audi Natick. Our sales representative, Michael Pappano was excellent and made the entire process seamless. He was attentive to every detail and provided timely and effective follow-up and follow through. Martha and the rest of the team helped expedite the paperwork process and were thorough in terms of making sure we took advantage of options and benefits that worked best for our needs. The service staff is ALWAYS friendly, professional. knowledgeable and first class. It's great to work with people who provide pre-sale, sale and post-sale service of the highest standard. I have no doubt that when the time comes for a new vehicle we will be back at Audi Natick without hesitation. John D More

Above and Beyond Brought the S5 in for service on a problem with the sound system. Ultimately replaced the radio and amplifier. Was treated very fairly by Dan the Se Brought the S5 in for service on a problem with the sound system. Ultimately replaced the radio and amplifier. Was treated very fairly by Dan the Service Manager. More