Audi Natick

Excellent Service Department We brought the car in for service and the treatment we got was exceptional. Everyone we dealt with was friendly and welcoming. The service was prefo We brought the car in for service and the treatment we got was exceptional. Everyone we dealt with was friendly and welcoming. The service was preformed flawlessly. They also finished it quicker than promised. Excellent experience. More

Great service My first routine service appointment was seamless and easy to do. It makes me not think twice about keeping up with these service appointment. Thank y My first routine service appointment was seamless and easy to do. It makes me not think twice about keeping up with these service appointment. Thank you More

Reasonable pricing and great service Parker is the best, he is always on top of the service. I have had my R8, A7, Q7 serviced with Audi-Natick for years and I would never go anywhere els Parker is the best, he is always on top of the service. I have had my R8, A7, Q7 serviced with Audi-Natick for years and I would never go anywhere else. The entire sales and service team is very down to earth and simply get the job done. Great job guys! More

5 year history I bought a 2012 Audi A6 prestige and have been generally very pleased with the service, results, atmosphere and professionalism. My only disappointm I bought a 2012 Audi A6 prestige and have been generally very pleased with the service, results, atmosphere and professionalism. My only disappointment was earlier this year after I was in a minor accident and need some front end work done including a new right front light (bulb). Turns out you can't just switch out a bulb with the LED headlamps and the linkage to multiple sensors on my car turned problematic. Audi recommended me to a body shop and after the "fix", I had a warning light that remains on today. The shop and Audi were in communicating but after several weeks of trying, Audi said the fix would cost over $1,000. I was (and remain) upset that Audi Natick did not follow-through with the body shop to fix this as part of my insurance claim. Any Audi dealer knows the ongoing expense of owning this car but we all expect Audi to stand behind their work and recommendations. This remains a disappointment that stays with me every time the warning light comes on daily. More

Windshield wipers I showed up on a rainy Monday morning with no appointment. I was lucky to run into Ryan Dery who so very calmly told me no problem. They took the I showed up on a rainy Monday morning with no appointment. I was lucky to run into Ryan Dery who so very calmly told me no problem. They took the car into the service bay and found out my wiper blade had been bent....which by the way happened when my husband decided my wipers needed to be cleaned, of course, he had no idea what he was doing. No worries the part was ordered and fixed promptly. I feel very comfortable and confident my car will get the best possible care in their hands. Thanks again Donna Fink More

Keeps my car going! Bernardi Audi is very thorough and the problems are fixed when you pay for the work completed! They have a loaner program while your car is unavailabl Bernardi Audi is very thorough and the problems are fixed when you pay for the work completed! They have a loaner program while your car is unavailable. Scheduling is easy and getting in and out is easy and takes very little time, I recommend this dealership. I have had my A4 wagon since 2009 abd I am over 120,00 miles, that should speak for itself. More

Excellent service department This is a very professional outfit. Polite, to the point, informative and great service. I travel here for my service despite having a dealership clos This is a very professional outfit. Polite, to the point, informative and great service. I travel here for my service despite having a dealership closer to home. These guys are excellent! More

85000 service Prompt service. Friendly and thorough check on all of my A6 systems. They took extra time and care as the car was being prepared for a 2,000 mile trip Prompt service. Friendly and thorough check on all of my A6 systems. They took extra time and care as the car was being prepared for a 2,000 mile trip. Thanks Audi Natick. More

Excellent Service Dept - Great Experience -Again Last Sunday night, I scheduled an oil change, on line, for Tuesday AM. Monday, a cust. serv. rep. called me to confirm appointment, and I was i Last Sunday night, I scheduled an oil change, on line, for Tuesday AM. Monday, a cust. serv. rep. called me to confirm appointment, and I was in the door first thing Tues. Prompt, efficient serv. reps at the front desk, my car serviced, washed and ready almost to the minute I was told when I walked in. By the way, the "wait" for the service was painless: upstairs from service, fun "new car shopping" in the most beautiful showroom, and terrific coffee and snacks. It wasn't "just an oil change" - the car was gone over in detail, and was beautiful to look at and drive when done - no charge for the multi-point inspection or car wash. Audi of Natick is Highly recommended - More

Tire problem and oil change Service is always excellent. I was Promptly and courteously greeted and the service rep was very knowledgeable. communication was timely and thoroug Service is always excellent. I was Promptly and courteously greeted and the service rep was very knowledgeable. communication was timely and thorough. They honored service discount from other dealer. More