Audi Natick

Superb service department! Your service department is superb! I was greeted warmly and in a timely fashion. The service representative had my loaner ready and asked if I neede Your service department is superb! I was greeted warmly and in a timely fashion. The service representative had my loaner ready and asked if I needed any other items added to the service for the day. I'm always thrilled to service my car with your team. Kudos to all. I don't remember all their names but Ben and Parker are superstars. More

Excellent service Service personnel has been curtuis and friendly everytime i have come in to Bernardi Audi service. Will be back to service my vehicle.. highly recomme Service personnel has been curtuis and friendly everytime i have come in to Bernardi Audi service. Will be back to service my vehicle.. highly recommended. More

Hassle Free...Great Customer Service! I had to bring my car in for a recall issue. My service representative was Anthony and he was attentive, professional and made my experience hassle f I had to bring my car in for a recall issue. My service representative was Anthony and he was attentive, professional and made my experience hassle free. Based on the results and customer care this is my go to service center. JGN More

Pleasant showroom. Excellent salesman. Best price. The showroom was elegantly laid out and people working there were nice and polite. You can find ALL Audi models there, from the lowest A3 to the most The showroom was elegantly laid out and people working there were nice and polite. You can find ALL Audi models there, from the lowest A3 to the most expensive R8. It can be upset when you walk into a dealership but couldn't find the car you potentially will buy. Audi Natick has them all. BMW Herb Chambers at Boston and Mercedes-Benz of Shrewsbury don't put all their models in showroom, which is small and cramped. I bought my wife a new Q5 from Audi Natick. Mike Pappano was the sales person. Overall he was excellent. He knew Audi cars very well and showed me the functions from basic controls, sound system, to wireless connectivity, and even down to very tiny details. He was patient. He listened to what I needed and went through the inventory to identify the cars that were of best match. I wanted a white Q5, and he pulled out a white one. After looking at the car under natural sunlight I realized the white color was a little yellowish. It turned out that it's Ibis White, not the pure Glacier White I intended to buy. No problem - Mike research the inventory and found me the Glacier white one. Price. I don't really care which dealership I buy the car from as long as I can get the best price. Mike worked pretty hard to get to the price point I aimed for. He talked with his manager multiple times and followed up with me via emails and phone calls to give me updates on the price. The fact that I had a BMW to trade in made the situation more complicated. I did want to trade in the BMW because I could avoid the hassle of private sale and get tax deduction on the new car. Eventually, Mike made things happen. I was happy with the new car price and the trade in price for the BMW. Overall, I highly recommend Audi Natick for purchasing an Audi, and Mike Pappano made my shopping process easy and pleasant. The delivery went smoothly and the post delivery service was great too. I contacted him for a couple of trivial things. More

Bailed me out! Stuck in a bad situation with two flats, noon on a Saturday, the team at Audi Natick squeezed my car into their schedule, put two new tires on and rea Stuck in a bad situation with two flats, noon on a Saturday, the team at Audi Natick squeezed my car into their schedule, put two new tires on and ready for pick up at 4. I was nervous about not having wheels to get to work on Monday and they made it happen. Excellent customer service!! Thanks Audi Natick More

Second to none! I have had nothing but excellent customer care at Natick Audi. The service is immaculate, efficient and professional. The team is always so punctual I have had nothing but excellent customer care at Natick Audi. The service is immaculate, efficient and professional. The team is always so punctual and accommodating to my work schedule. With the early morning service appointments and the luxury and comfort of the waiting room, fully supplied with refreshments no less, it is a pleasure doing business with the team at Audi, Natick. I am 100% pleased! Jane Hackett More

great service Ryan has been very helpful with both emergency situations. He is attentive to detail. Makes the experience very simple. Couldn't be happier with hi Ryan has been very helpful with both emergency situations. He is attentive to detail. Makes the experience very simple. Couldn't be happier with his service. More

Car came back like new In addition to routine service I had my SUV Q5 detailed. I have never seen a better job. Some small scratches, which I thought would need body shop In addition to routine service I had my SUV Q5 detailed. I have never seen a better job. Some small scratches, which I thought would need body shop work, were completely buffed out. My car looks and feels like new! Mike from Needham More