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Audi Natick
Natick, MA
850 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 850 reviews
April 07, 2017
Great experience!! We just bought a Q5 2017. Our sales rep was Mike Pappano, he was incredible. He knows very well his cars, very knowledgeable, very professional and co We just bought a Q5 2017. Our sales rep was Mike Pappano, he was incredible. He knows very well his cars, very knowledgeable, very professional and courteous. He really made the process an awesome experience. Kevin Planchon was our financial person and also he was unbelievable. Very fast and pleasant transaction. We totally recommend Audi Natick. Ask for Mike he will take good care of you!! More
by Efren
Employees Worked With
Mike Pappano, Kevin Planchon
April 02, 2017
Persistence One year later, Natick Audi completed a service to replace a faulty sensor which was the result of a fender bender. At that time, it took several cal One year later, Natick Audi completed a service to replace a faulty sensor which was the result of a fender bender. At that time, it took several calls to Audi techs in the US and Germany to identify the issue (a new one for Audi) and the final outcome was very satisfactory. As usual, the loaner program was flawless and the service was as advertised and within the quote. More
by Dexterfree
Employees Worked With
Ross
March 31, 2017
Service Team The Audi Natick Service team is always friendly, courteous, first class and professional. They keep to their word and go the extra mile to make their The Audi Natick Service team is always friendly, courteous, first class and professional. They keep to their word and go the extra mile to make their customers satisfied. They answer all of my question and assist to program my vehicle whenever i have such questions. A+++++! More
by HappyAudi Owner
Employees Worked With
The Service Team
March 30, 2017
Top Notch! I have an Audi Q5 (2010) and had a check engine light show up on a Sunday night and I was unfamiliar with the code so I did some on-line research. Mo I have an Audi Q5 (2010) and had a check engine light show up on a Sunday night and I was unfamiliar with the code so I did some on-line research. Most forums said not to see a service tech asap. I took the vehicle over Monday morning without an appointment. They accommodated me without hesitation, got me into a loaner and performed the service that day. I was expecting the worst and was very please with the results. Thanks! More
by James Gavagan
Employees Worked With
Ryan Dery
March 29, 2017
Outstanding service! Just took delivery on new 2018 S4...great car and the buying experience at Audi Natick was great. Mike Pappano was extremely helpful guiding me throu Just took delivery on new 2018 S4...great car and the buying experience at Audi Natick was great. Mike Pappano was extremely helpful guiding me through the purchase process. He was proactive and ensured my needs were met. I appreciated his attention to detail and follow through!! More
by scohow
Employees Worked With
Michael Pappano
March 28, 2017
Outstanding Service Personnel and Setup Audi Natick's service personnel are extremely helpful. The understand high touch personable service and price considerations. My car was well taken c Audi Natick's service personnel are extremely helpful. The understand high touch personable service and price considerations. My car was well taken care of and was I. Ben Bonzey has helped me multiple times and is outstanding. More
by Rshull63
Employees Worked With
Ben Bonzey
March 25, 2017
Squealing Brakes Took my Q5 in for recall service and the second time in 2 months for squealing brakes. I was told that squealing brakes are normal. The noise is dri Took my Q5 in for recall service and the second time in 2 months for squealing brakes. I was told that squealing brakes are normal. The noise is driving me crazy. I'll take the car somewhere else to have the problem repaired. More
by MWN
Employees Worked With
None of the above
March 23, 2017
Professional Services Audi Natick is my car dealer for many years, and the reasons I go back to them are their professional services. I was impressed by the knowledge and a Audi Natick is my car dealer for many years, and the reasons I go back to them are their professional services. I was impressed by the knowledge and after services of the sales representative as well as customer service representative. More
by Aki
Employees Worked With
Gihan Guirguis (sales) and Alex (customer service)
March 22, 2017
recent service No matter what these folks never disappoint, always ready early and everything is done efficiently. Great loaner car as well. I highly recommend Natic No matter what these folks never disappoint, always ready early and everything is done efficiently. Great loaner car as well. I highly recommend Natick Audi. More
by slick
Employees Worked With
Parker Cavanaugh
March 19, 2017
Perfect service visit. My recent visit with Natick Audi was because of a recall As on other scheduled appointments with this dealer it was perfect, On time, friendly, prof My recent visit with Natick Audi was because of a recall As on other scheduled appointments with this dealer it was perfect, On time, friendly, professional and pleasant wait. I am always very pleased with the service at Audi, and the best part is when the car is returned to me it is so clean and sparkling, it looks like a brand new auto. More
by Janet Moodie
Employees Worked With
not sure who actually met me first, but was great., Ryan Dery
