Audi Natick

Buy a car elsewhere We recently purchase a Q7 from Audi of Shrewbury and after our experience with the Natick dealership, we would never purchse from them again. I had p We recently purchase a Q7 from Audi of Shrewbury and after our experience with the Natick dealership, we would never purchse from them again. I had previously purchased an A6 2.5 years earlier and my experience was fine. However, this visit to the dealership was frankly insulting and the follow-ups after our visit made it even worse. We already had a really great offer from Audi Shrewsbury and went to Natick to see if they would match or come close as we had a prior relationship with them and we only were at Audi Shrewsbury out of convenience that day. When we went there and asked to negotiate a price on the Q7, we waited for a long time only for the sales person to return with a joke of an offer on our 2008 Lexus SUV trade-in ($500), which had only 90k miles on it and was in mint condition. The kicker was that the offer for the car was the sticker price. I've purchased many cars over the years and have never once been offered the sticker price for a car. The explanation given was that these cars were in demand, which frankly is absurd and insulting. So, we said we had an offer of $7k less from Audi Shrewsbury combining the trade-in offer and the price of the car. Mike didn't believe us. He went to talk to his manager and came back saying he would like proof of the offer, which we showed him and then he took that back to the manager and immediately the price came down. So, was the car in demand or were you trying to take advantage of us? The final difference in what we paid for the exact same car just a few miles away and what they offered was over $4k. I can understand some difference in cost from one dealership to the next, but that gap leads me to believe that this dealership is trying to take advantage of people. The entire process made me feel like their staff are not trustworthy people. No sales manager came out to talk to us and no attempt was made to try to win our business, despite the fact that we were prior customers. I'd never buy from here again and hope others shop around before buying from here too or they likely will be overpaying for their car. More

Service The staff is very professional and polite. Service was done in time as they promised. I would highly recommend this dealership for service and sal The staff is very professional and polite. Service was done in time as they promised. I would highly recommend this dealership for service and sales. More

My great experience with Audi I was in a super stressful situation where I had just lost 2 tires. I blew one out & I popped the other one on the highway. Audi in Natick was able t I was in a super stressful situation where I had just lost 2 tires. I blew one out & I popped the other one on the highway. Audi in Natick was able to replace my tires within a few hours. I had never been to the Audi in Natick prior to my visit the other day but I certainly will be going back and will be recommending it to all of my friends and family! More

Triple A++ Rating! 5 Star Dealership!!! Audi Natick service department supersedes excellence! Their dedication and kind attention speaks in volumes. You are my #1 dealership since day one! W Audi Natick service department supersedes excellence! Their dedication and kind attention speaks in volumes. You are my #1 dealership since day one! Warm and fuzzy treatment at all times. More

Great, great service Audi Natick has great customer care and exceptional staff that go above and beyond for their service. I would highly recommend coming to them for serv Audi Natick has great customer care and exceptional staff that go above and beyond for their service. I would highly recommend coming to them for service as well as sales. More

Always great service! I have owned my Audi for almost 4 years and have never had a bad experience with Audi Natick. They are accommodating with the service times, explain e I have owned my Audi for almost 4 years and have never had a bad experience with Audi Natick. They are accommodating with the service times, explain everything clearly, and I always feel like a valued customer. More

Overall review I have come to expect the best in service at Audi Natick...from the ease of making an appointment, to the responsiveness of the service consultants, t I have come to expect the best in service at Audi Natick...from the ease of making an appointment, to the responsiveness of the service consultants, to the work done on the car. The ability to have a loaner or a shuttle is especially appreciated. More

Great Service I live local and decided to give Audi of Natick a try. I entered the service drive and was greeted immediately, asked how are you doing and how can we I live local and decided to give Audi of Natick a try. I entered the service drive and was greeted immediately, asked how are you doing and how can we help you; needless to say, I was put at ease and felt welcomed. As I entered the service area I noticed Mr. Shalhoub the service director. Mr. Shalhoub Is a class act and a true professional. I was familiar with Mr. Shalhoub from my Mercedes days. I had a minor service and exterior detail. The car was done on time and looked incredible. My service advisor Ryan was knowledgeable and easy to talk too. I throughly enjoyed my service visit and highly recommend Audio of Natick. More