Audi Natick

Nitpicking a little, but Customer Service can be better Little background. I drive an Acura MDX and my wife an Audi Q3. Both are serviced and purchased from a Bernardi Dealership (Acura of Boston and Audi N Little background. I drive an Acura MDX and my wife an Audi Q3. Both are serviced and purchased from a Bernardi Dealership (Acura of Boston and Audi Natick) When it comes to the Acura dealership, Customer Service is amazing. As soon as I drive into the garage, someone is there to greet me, take down my information, and direct me inside so that I can speak with a service member. I've been with Acura of Boston for over 5 years now so I know the process/my way around the dealership. I know people by first names and they know me, but every single time I go in for services, they always welcome me and direct me where to go as if it's my first time there. I love it. The Audi dealership was the complete opposite. The first time I drove in, I wasn't sure what the process was. So I sat in the car for a good 5 minutes before I gave up and got out of the car. I saw some people inside so I figured that was the place I needed to go to talk to someone. Standing there for a minute or two, I finally got greeted with a "How are you doing today/what can I do for you?" before finally getting called up to a service member to tell them what I am here for. The second time around, same thing happened. Didn't get greeted in the garage, so had to go inside and look lost. This time, there was only one other customer and three employees. One employee was helping the first customer, so I expected one of the other employees to greet me. Nothing happened. I waited a few minutes until the employee helping the first customer was finished before being greeted by him. Other than that, everything else was fine. The service rep told me how long it'll take to resolve the issue and went over any questions I had. I was able to get a loaner and come back a few hours later to pick up my car. P.S. Both times I went to service the Audi, it was for recall issues, so no charge for me. Not sure if that makes a difference. More

Excellent service, Parker is great to work with. S Devine Came in for a recall, all went as planned and my vehicle was ready on time. As far as I'm concerned they have the best service department around. I've Came in for a recall, all went as planned and my vehicle was ready on time. As far as I'm concerned they have the best service department around. I've been a long time Audi owner. More

Great service experience Scheduled my 25K service - and had a few things for them to look at - drop off was so quick and smooth, and I got the call when the car was ready to p Scheduled my 25K service - and had a few things for them to look at - drop off was so quick and smooth, and I got the call when the car was ready to pick up. Such a professional and thorough operation! More

Great services The service department was not pushy to push service that I don't need. The service consultant was very helpful and recognized that the client's time The service department was not pushy to push service that I don't need. The service consultant was very helpful and recognized that the client's time is very valuable and offered to provide a loaner instead of having me wait around. When I received my car, it was clean, vacuum and appeared to have been waxed. I can't tell you how happy I was to have a nice clean car to drive home. More

Escellent Service, always finishes ontime - Parker is Great When I scheduled my appointment for my 20,000 mile check up, I needed to be done within 2 hours while I waited to make an appointment. Parker told me When I scheduled my appointment for my 20,000 mile check up, I needed to be done within 2 hours while I waited to make an appointment. Parker told me he would have it done in time and in fact it was early. Highly recommend Audi Natick and Parker when you need service More

Excellent Service experience I would like to highly commend Audi Natick especially Mr. Ross Kowalik my Service advisor and the techs who did a great job on my Audi Q7. The servic I would like to highly commend Audi Natick especially Mr. Ross Kowalik my Service advisor and the techs who did a great job on my Audi Q7. The service was excellent. Mr. Kowalik was courteous, professional and very nice to work with. The car was returned sparkling clean with a detailed service report. My overall experience was very positive. More

How it should be done My 2014 Q7 broke down while out of state. Audicare was great and quickly towed it to the local dealership, where my car proceeded to sit for days with My 2014 Q7 broke down while out of state. Audicare was great and quickly towed it to the local dealership, where my car proceeded to sit for days without anyone even taking a look at it. As someone who wouldn't be a repeat customer, it was beyond clear that I wasn't a priority. I reached out to Ross Kowalic at Audi Natick whom I have worked with frequently in the past. I even had him on a conference call with the Service Manager at the other dealership - which I am confident taught that Service Manager a thing or two about how his job is supposed to be done. Audicare eventually towed my car back to Audi Natick as the other dealership believed the car needed a rare and extremely expensive part from Germany that would take 10+ days to arrive. Once the car was at Audi Natick under Ross' care, I could relax. A loaner was available if I needed it and I was kept informed daily or twice daily. In the end, after only 3-4 days and a fraction of the expense, they discovered a much smaller issue and resolved it. I was thrilled. Ross was supportive, professional and a pleasure to work with. His high-quality customer service turned a terrible experience into a positive one. More

Great Service Service was comprehensive, complete, and on time. Pleasant team who addressed all questions in a competent fashion. Waiting room had internet access, Service was comprehensive, complete, and on time. Pleasant team who addressed all questions in a competent fashion. Waiting room had internet access, so we were able to be productive during our visit More

Love this dealer! I wouldn't take my Audi anywhere else! The showroom and waiting room area is wonderful. I could hang out in there all day. I will buy my next car I wouldn't take my Audi anywhere else! The showroom and waiting room area is wonderful. I could hang out in there all day. I will buy my next car here for sure. More